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Access denied error on administrator's account - Windows Setup, Administration & Security

I'm the sole operator and administrator on my XP Home Edition system. When trying to install an update to a new program (Visual Communicator by Serious Magic), I'm getting this error msg: "You do not have access to make the required system configuration modifications. Please rerun this installation from an administrators account." But I am the administrator. Dell tells me the problem is a bug in the vendor software. Vendor says they never heard of this problem but sent me a new disk. I tried installing again (disabling Norton AV, etc.) and still get the same error. Any ideas?...

  1. #1

    Default Access denied error on administrator's account

    I'm the sole operator and administrator on my XP Home
    Edition system. When trying to install an update to a new
    program (Visual Communicator by Serious Magic), I'm
    getting this error msg: "You do not have access to make
    the required system configuration modifications. Please
    rerun this installation from an administrators account."
    But I am the administrator. Dell tells me the problem is
    a bug in the vendor software. Vendor says they never
    heard of this problem but sent me a new disk. I tried
    installing again (disabling Norton AV, etc.) and still get
    the same error. Any ideas?
    George Steinert Guest

  2. #2

    Default Access denied error on administrator's account

    >-----Original Message-----
    >I'm the sole operator and administrator on my XP Home
    >Edition system. When trying to install an update to a
    new
    >program (Visual Communicator by Serious Magic), I'm
    >getting this error msg: "You do not have access to make
    >the required system configuration modifications. Please
    >rerun this installation from an administrators account."
    >But I am the administrator. Dell tells me the problem
    is
    >a bug in the vendor software. Vendor says they never
    >heard of this problem but sent me a new disk. I tried
    >installing again (disabling Norton AV, etc.) and still
    get
    >the same error. Any ideas?
    >.
    Try booting up in safe mode by pressing F8 at boot up.
    There will be an administrator account available from
    there, which if you don't have passworded, I suggest
    passwording it while you're at it. By default it is
    unpassworded, so simply click on the account to log in.
    This may or may not work for you... but I'm kind of
    wondering... is your regular user account a "computer
    administrator" account? If it is, I don't understand why
    you wouldn't have the permissions to install the update.
    Check in control panel under "User Accounts" and double
    check.
    T-Rex Guest

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