Acrobat 8.0 Professional crashes after install on iMac

[Linda_Stark@adobeforums.com]

I have now tried to install my brand new Acrobat 8.0 on my iMac, and it stays open for about two seconds, then I get a message that says "The application Acrobat quite unexpectedly Mac OS X and other applications are not affected. Click Reopen to open the application again. Click Report to see more details...."

I have OS X 10.4.8 on a 2.116 GHz Intel Core 2 Duo iMac. Does anyone have any suggestions? Please??? I've looked on the Adobe boards and the Apple boards, but can't seem to find any information. I have some work I need to get done ASAP, and can't do it until I get this resolved.

I've tried uninstalling 8.0, reinstalling, restarting, etc. Nothing seems to be working. I also uninstalled 7.0 before I installed this new one.

This new Acrobat was part of the package that includes Dreamweaver, but I haven't dared try to install that yet, lest it blow up on me too!

Any suggestions welcome!

[MarkATS@adobeforums.com]

Log in as root and repair permissions, then try launching Acrobat again.

[emil_holt@adobeforums.com]

I have this on an account on my MBP as well.
Both with Acrobat 8 Pro and Reader.

Repaired permissions and deleted Acrobat prefs to no avail.

Any other ideas?

[Francis_Brand@adobeforums.com]

I'm also having a problem. Installed (and reinstalled after deleting out Adobe Reader 7.x) sucessfully but it quits after a 30 second os so delay having started up. There are no displayed error messages.

[MarkATS@adobeforums.com]

Repaired permissions and deleted Acrobat prefs to no avail.




Did you log in as root to do this?

[emil_holt@adobeforums.com]

I ran the command using sudo. Will try as root.

[P_Herrin@adobeforums.com]

Can you try this, launch \Applications\Utilities\Console, clear the contents and while console is running, launch Acrobat again. Are there any errors or failures listed in console? Thanks!

[P_Herrin@adobeforums.com]

Couple of suggestions Linda, your original post mentions that a report is offered after Acrobat quits, can you view the report and post it's contents? I believe the Acrobat crash log will we saved to this location: <bootdrive>\Users\<currentuser>\Library\Logs\Crash Reports\Acrobatcrasshlog. I would also suggest submitting this as a bug to Adobe here: <http://www.adobe.com/misc/bugreport.html> , you can post the crash report and console data here there too. Another thing you might try is moving the following directories to you desktop, and launching Acrobat again, <bootdrive>\Users\<currentuser>\Library\Applicatio n suport\Adobe\Updater5\ and <bootdrive>\Library\Application Support\Adobe\Updater5\ Thanks!

[P_Herrin@adobeforums.com]

Hi again, forgot to add one more directory to remove - \Users\<currentuser>\Documents\Updater5\ Cheers.

[emil_holt@adobeforums.com]

Hello,
I've now tried repairing permissions as root as well as removing all the files/directories suggested by P Herrin above. Both Adobe Reader and Acrobat Pro still crashes within 30 seconds of launch.

I've submitted a bugreport along with logs.

[Francis_Brand@adobeforums.com]

Problem fixed!

I logged in as root and deleted all preferences (in all Libraries) and user settings (~/Documents) that I could find pertaining to Adobe Acrobat; then reinstalled as root user. It then worked fine (except for the need to reassociate PDF documents with the new reader - using "get Info" and then rechoosing the Reader 8 using "other ..." not the one in the menu).

Thank you all for your suggestions.

[P_Herrin@adobeforums.com]

Message to Emil - when you logged the bug, did you get anytime of case or report number? If so, could you post it here? Thanks!

[emil_holt@adobeforums.com]

P Herrin, no I didn't. Actually the bug reporting form explicitly stated that I would get no feedback.

Reader 8 and Acrobat Pro 8 still crashes for me btw, even after deleting all possible acrobat releated preferences and caches as root-user.

[Linda_Stark@adobeforums.com]

Hi all.

Thanks so much for all the suggestions. I posted this, then had to get some work done, so I uninstalled 8 again, reinstalled my old version and focused on work for a few days. I've wasted so much time trying to get this application to work, it's just really discouraging.

I've taken off the old one again, repaired permissions, re-installed as "root" and all the other suggestions. Still blows out after a few seconds. I also submitted the report to Apple and Adobe. I'll post it here too. If anyone has any further suggestions (other than shipping this thing right back to Adobe, which is tempting), please let me know.

Thanks again!

Crash report:
Date/Time: 2006-12-13 16:30:11.818 -0600
OS Version: 10.4.8 (Build 8L2127)
Report Version: 4

Command: Acrobat
Path: /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/MacOS/Acrobat
Parent: WindowServer [377]

Version: 8.0.0 (8.0.0)

PID: 515
Thread: 0

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000

Thread 0 Crashed:
0 ...SD.AdobeUpdaterLibFramework 0x111136de AUMTriggerUpdateCheck + 30542
1 ...SD.AdobeUpdaterLibFramework 0x11109408 0x11107000 + 9224
2 ...SD.AdobeUpdaterLibFramework 0x1110b043 AUMDownloadMissingComponents + 121
3 ...SD.AdobeUpdaterLibFramework 0x1110b357 AUMDoPluginAction + 39
4 ...adobe.AcrobatPlugin.Updater 0x86cbffe0 AcroPluginMain + 79864
5 ...adobe.AcrobatPlugin.Updater 0x86cbea87 AcroPluginMain + 74399
6 ...adobe.AcrobatPlugin.Updater 0x86cbf6ad AcroPluginMain + 77509
7 com.adobe.Acrobat.framework 0x840c41f0 RunAcrobat + 1267890
8 com.adobe.Acrobat.framework 0x840c3f41 RunAcrobat + 1267203
9 com.apple.CoreFoundation 0x9082a822 CFRunLoopRunSpecific + 3341
10 com.apple.CoreFoundation 0x90829b0e CFRunLoopRunInMode + 61
11 com.apple.HIToolbox 0x92dd9bef RunCurrentEventLoopInMode + 285
12 com.apple.HIToolbox 0x92dd92fd ReceiveNextEventCommon + 385
13 com.apple.HIToolbox 0x92dd9154 BlockUntilNextEventMatchingListInMode + 81
14 com.apple.AppKit 0x9325e465 _DPSNextEvent + 572
15 com.apple.AppKit 0x9325e056 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 137
16 com.apple.AppKit 0x93257ddb -[NSApplication run] + 512
17 com.adobe.Acrobat.framework 0x83f8f44a RunAcrobat + 2828
18 com.adobe.Acrobat.framework 0x83f8ea6e RunAcrobat + 304
19 com.adobe.Acrobat.Pro 0x00002e8b start + 2455
20 com.adobe.Acrobat.Pro 0x00002602 start + 270
21 com.adobe.Acrobat.Pro 0x0000251d start + 41

Thread 1:
0 libSystem.B.dylib 0x90024427 semaphore_wait_signal_trap + 7
1 com.apple.ColorSync 0x915a46bf pthreadSemaphoreWait(t_pthreadSemaphore*) + 35
2 com.apple.ColorSync 0x915bedd0 CMMConvTask(void*) + 60
3 libSystem.B.dylib 0x90023d87 _pthread_body + 84

Thread 2:
0 libSystem.B.dylib 0x90024427 semaphore_wait_signal_trap + 7
1 ...ple.CoreServices.CarbonCore 0x90ce83ce MPWaitOnSemaphore + 152
2 AdobeACE 0x8fc3a0c5 ACEInitialize + 6319
3 AdobeACE 0x8fc39a51 ACEInitialize + 4667
4 ...ple.CoreServices.CarbonCore 0x90cb4f84 PrivateMPEntryPoint + 51
5 libSystem.B.dylib 0x90023d87 _pthread_body + 84

Thread 3:
0 libSystem.B.dylib 0x90009857 mach_msg_trap + 7
1 com.apple.CoreFoundation 0x9082a2f3 CFRunLoopRunSpecific + 2014
2 com.apple.CoreFoundation 0x90829b0e CFRunLoopRunInMode + 61
3 com.apple.Foundation 0x9262ca9b +[NSURLConnection(NSURLConnectionInternal) _resourceLoadLoop:] + 259
4 com.apple.Foundation 0x925f736c forkThreadForFunction + 123
5 libSystem.B.dylib 0x90023d87 _pthread_body + 84

Thread 4:
0 libSystem.B.dylib 0x90009857 mach_msg_trap + 7
1 com.apple.CoreFoundation 0x9082a2f3 CFRunLoopRunSpecific + 2014
2 com.apple.CoreFoundation 0x90829b0e CFRunLoopRunInMode + 61
3 ...dobe.AcrobatPlugin.Comments 0x8c66e6cb AcroPluginMain + 1083631
4 ...dobe.AcrobatPlugin.Comments 0x8c66f29b AcroPluginMain + 1086655
5 ...ple.CoreServices.CarbonCore 0x90cb4f84 PrivateMPEntryPoint + 51
6 libSystem.B.dylib 0x90023d87 _pthread_body + 84

Thread 5:
0 libSystem.B.dylib 0x90009857 mach_msg_trap + 7
1 com.apple.CoreFoundation 0x9082a2f3 CFRunLoopRunSpecific + 2014
2 com.apple.CoreFoundation 0x90829b0e CFRunLoopRunInMode + 61
3 com.apple.Foundation 0x92653c4e +[NSURLCache _diskCacheSyncLoop:] + 206
4 com.apple.Foundation 0x925f736c forkThreadForFunction + 123
5 libSystem.B.dylib 0x90023d87 _pthread_body + 84

Thread 6:
0 libSystem.B.dylib 0x90009857 mach_msg_trap + 7
1 com.apple.CoreFoundation 0x9082a2f3 CFRunLoopRunSpecific + 2014
2 com.apple.CoreFoundation 0x90829b0e CFRunLoopRunInMode + 61
3 com.apple.Foundation 0x9262cdc6 -[NSRunLoop runMode:beforeDate:] + 182
4 com.apple.Foundation 0x9262ccc2 -[NSRunLoop run] + 75
5 com.apple.WebKit 0x94ca864d +[WebFileDatabase _syncLoop:] + 198
6 com.apple.Foundation 0x925f736c forkThreadForFunction + 123
7 libSystem.B.dylib 0x90023d87 _pthread_body + 84

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x111135a7 ecx: 0x0000000a edx: 0x00000005
edi: 0xbfffe9f2 esi: 0x00000004 ebp: 0xbfffea58 esp: 0xbfffe8f0
ss: 0x0000001f efl: 0x00010282 eip: 0x111136de cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037

Binary Images Description:
0x1000 - 0x2fff com.adobe.Acrobat.Pro 8.0.0 /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/MacOS/Acrobat
0x175c000 - 0x1772fff com.adobe.selfhealer AdobeSelfHealing version 2.1.0 (2.1.0) /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Frameworks/AdobeSelfHealing.framework/AdobeSelfHealing
0x177b000 - 0x178afff com.adobe.personalization adobe_personalization 2.0.0 (2.0) /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Frameworks/adobe_personalization.framework/adobe_personalization
0x1791000 - 0x179cfff com.adobe.epic adobe_epic 2.0.0 (2.0) /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Frameworks/adobe_epic.framework/adobe_epic
0x17a1000 - 0x17e5fff com.adobe.adobe_pcd adobe_pcd 1.0.0 (1.0) /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Frameworks/adobe_pcd.framework/adobe_pcd
0x17ea000 - 0x17f7fff com.adobe.asneu.framework asneu version 1.6.2f01 (1.6.2) /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Frameworks/asneu.framework/asneu
0xe97d000 - 0xe97efff com.apple.textencoding.unicode 2.1 /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
0xfb48000 - 0xfb58fff com.adobe.registration adobe_registration 2.0.0 (2.0) /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Frameworks/adobe_registration.framework/adobe_registration
0x11107000 - 0x1116ffff com.adobe.ESD.AdobeUpdaterLibFramework AdobeUpdater version 5.0.0.316 (5.0.0.316) /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Plug-ins/Updater.acroplugin/Contents/Frameworks/AdobeUpdater.framework/AdobeUpdater
0x40000000 - 0x400a6fff AdobeJP2K /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Frameworks/AdobeJP2K.framework/Versions/A/AdobeJP2K
0x45000000 - 0x450acfff com.adobe.Preflight Preflight version 8.0.0 (224) (8.0

[bob_sloat@adobeforums.com]

Unfortunately I made the selection to use 8 as the pdf opener within Safari. It now crashes itself when used alone(avoidable by using my old 5.0) and Safari on PDF links---which I've been unable to undo. Should I/can I uninstall?
Unable to log in as root user. Utilities>Netinfo manager>Security. All 3 items under Security "unhighlighted". Assuming you can get me thru this phase and I repair permissions, do I need to "deleted all preferences (in all Libraries) and user settings (~/Documents) that I could find pertaining to Adobe Acrobat" or can I just "try launching Acrobat again"?

[drdocument@adobeforums.com]

You shouldn't have to log in as root (as long as you have administrator privileges). I've had successful install of Acrobat 8 Pro on MacBook Pro and G5, both with 10.4.8.

I suggest a complete uninstall of all versions of Acrobat (using uninstaller that came with the version, or, if unavailable, according to manual uninstall instructions here on Adobe.com), followed by rebuilding hard drive directory with Disk Warrior, reset PRAM and repair permissions after rebooting normally. And if there are any system haxies, they should be disabled before performing this procedure and remain disabled until successful install of Acrobat 8.

Just a suggestion.

Ken

[Linda_Stark@adobeforums.com]

Bob,

Sorry to hear you're as frustrated as I was with Acrobat 8. Really a nice program once it's up and running.

After many installs, uninstalls, install holding my tongue to the left while tugging on my right ear, etc., etc., I finally got a temporary solution from Paul Herrin ( [email]pherrin@adobe.com[/email]), just as I was about ready to chunk the program into the trash.

Mind you, this is a temporary workaround. You need to disable the automatic updater for Acrobat. It worked like a charm for me. I'll paste his instructions below. You don't want to leave the updater disabled for good, just until an update for 8 is issued. After all, often the updates contain security patches, etc., that you don't want to miss out on.

Here are his instructions. Hope it works for you too. You might contact him directly to make sure they haven't found a permanent solution, but from what I've seen, there aren't any updates for 8 available yet. He might want you to forward a crash report to him too.

--Linda
------------------------
Hi Ms. Stark,

I was able to locate your Acrobat bug report submission – thanks for sending it in. I am sorry to hear that you are having such problems with Acrobat, hopefully we can help.

We are currently investigating this problem (Acrobat/Reader crashes a few seconds after launching). We believe it has been narrowed down to a problem with are Updater process or conflict.

A temporary work around you can try is to disable the Updater plug-in and re-launch Acrobat. If you could try this and see if it stops the crash (and allows you to actually use the application and get some work done).

If you could try that, and let me know the results? To disable the Updater plug-in, browse to the \Applications\Adobe Acrobat 8 Professional\ directory. Select Adobe Acrobat Professional application, and Get Info (Apple + I). In the Info dialog, expand the Plug-in section, scroll down and uncheck Updater. Close the dialog and launch Acrobat.

I would like to know if this solves the problem, then if are willing, we can do some more detailed troubleshooting and investigation at your convenience.

Regards,

Paul

Paul Herrin

Adobe Acrobat/Reader Quality Engineer

206.675.7601

[email]pherrin@adobe.com[/email]

[bob_sloat@adobeforums.com]

Linda,
Happy New Year!
Couldn't sit still long enough to contact paul herrin---will do so this week. The fix provided has me back in business. Can't believe, given the other posts, that it was SO EASY.

Thanks very much..........bob

[Linda_Stark@adobeforums.com]

Bob,

Happy New Year to you too. Nice to start the year with all computer systems functioning, huh?

So glad that worked for you. And yes, I was amazed at how simple the workaround is too. That's after I spent about three weeks trying to fix the problem, uninstalling 8 and reinstalling 7 again to get work done, then uninstalling 7, reinstalling 8 to see if I could figure out what the problem was. Very frustrating. I'll be glad when they have an update that fixes it permanently. In the meantime, don't forget to check for updates and do contact Paul.

Have a great year!
--Linda

[Marti_Croal@adobeforums.com]

I, too, am unable to use my recently installed Acrobat 8 Professional due to program crashes soon after launch. It started with the following error listed in the console:

terminate called after throwing an instance of 'std::runtime_error'
what(): Unable to determine registration filepath!

I was not given the opportunity to register the new version, and I'm guessing that is the initial problem. I uninstalled 8, then reinstalled. Same problem. Tried using the manual registration option under the help menu, it crashes again.

Not sure if this is the same problem as Linda has been having as listed in previous posts. Can you advise if i should use the same workaround?
Thanks.
Marti Croal
Sunriver, Oregon