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Acrobat 8 hangs when selecting "Help" menu... - Adobe Acrobat Macintosh

I'm running the latest (all updates as of today) version of Acrobat Pro and the latest version of OS X 10.5.4 on a Mac Pro. Whenever I move my mouse of the Help menu, Acrobat stall I first get the old wristwatch, then the beachball spins. It takes between at least 1-2 minutes before I can do anything again. If I don't just sit there and wait (ie. if I go to another program), I gotta do the whole thing over again. Anyone else experience this? I've tried permission repairs, deleted prefs, etc. etc. Any help would be appreciated! ...

  1. #1

    Default Acrobat 8 hangs when selecting "Help" menu...

    I'm running the latest (all updates as of today) version of Acrobat Pro and the latest version of OS X 10.5.4 on a Mac Pro. Whenever I move my mouse of the Help menu, Acrobat stall I first get the old wristwatch, then the beachball spins. It takes between at least 1-2 minutes before I can do anything again. If I don't just sit there and wait (ie. if I go to another program), I gotta do the whole thing over again.

    Anyone else experience this?
    I've tried permission repairs, deleted prefs, etc. etc.

    Any help would be appreciated!

    Thanks,
    Kristin.
    kristin_maling@adobeforums.com Guest

  2. #2

    Default Re: Acrobat 8 hangs when selecting "Help" menu...

    Kristin,

    What happens if you create a new user?

    Mike
    Michael Kazlow Guest

  3. #3

    Default Re: Acrobat 8 hangs when selecting "Help" menu...

    Happens under all users on various machines.
    k.
    kristin_maling@adobeforums.com Guest

  4. #4

    Default Re: Acrobat 8 hangs when selecting "Help" menu...

    I get a definite pause of about 10 seconds on my MacBook Pro in Acrobat 9 Pro. Do you have slower computers. Mine is pretty fast (mine is 2.5 Ghz). If you wait it out, it does come up.
    Steve_Werner@adobeforums.com Guest

  5. #5

    Default Re: Acrobat 8 hangs when selecting "Help" menu...

    Oh, it does come up, but the wait can be extensive depending on the speed of the machine (though we're talking Intel Mac Pros & the last G5s before going to Intel). Really though, in this day and age, should there be ANY delay when trying to select the "Help" menu on any recent machine? I mean, 10 seconds for the help menu to show up on a MacBook Pro seems a little ridiculous if you ask me. Apparently though, the technological advancements of the Help Menu are just to intensive to be able to show up right away...
    Sorry for the sarcasm, but there have been way way WAY too many problems with CS3/OS X lately.
    k.
    kristin_maling@adobeforums.com Guest

  6. #6

    Default Re: Acrobat 8 hangs when selecting "Help" menu...

    same lik a am also getting an error , when i try to launch the help menu it is connecting to the net but i need to view normal help text. can anyone help me out in this
    kungumaraj@adobeforums.com Guest

  7. #7

    Default Re: Acrobat 8 hangs when selecting "Help" menu...

    I never used to have a problem, but have just had to reinstall my Acrobat Pro v8 and have had to update it to the latest version (which, BTW Abobe, is a real pain in the donkey, since I had to update to 8.1, then 8.1.1, then 8.1.2, then 8.1.3, then 8.1.4 - what's wrong with posting a combined updater like Apple does?)

    Has anyone come up with a solution to this yet? I suppose updating to v9 might solve the problem, but I actually downdated from v9 back to v8 because v9 is so bl**dy cr*p!
    Peter_vanDoorn@adobeforums.com Guest

  8. #8

    Default Re: Acrobat 8 hangs when selecting "Help" menu...

    It's an Acrobat 8 problem, and, yes, upgrading to Acrobat 9 Pro does solve the problem. As long as you stay with Acrobat 8, you'll have the problem because it won't be updated to fix it.

    And, unlike Peter, I'm very happy with Acrobat 9 Pro. It works flawlessly for me.
    Steve_Werner@adobeforums.com Guest

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