Acrobat 8 has twice failed to launch due to"required component was not found"

[Gary_Gray@adobeforums.com]

Twice in the past couple of weeks, after working without trouble for days or weeks, Acrobat 8 will suddenly fail to lunch and display the following message:

Adobe Acrobat could not install correctly.
A required component was not found. Please restore the
Adobe Acrobat folder from your original CD.

Needless to say, this is a royal pain to have to do over and over again. Why might this be happening and is there a way to get it to launch again without having to run to my office to get the darn CD. The first time, I deleted plist and preference files of all sorts and it didn't fix. I eventually had to reinstall from the CD. Since I am not at the office, I am hoping that someone has a solution for me.

Thank you.

[anthony_kulesa@adobeforums.com]

I posted a message on this very subject yesterday. EXACTLY the same problem with Acrobat 7; well at least I now know it hasn't been fixed in version 8.

It's got to be a bug of some kind, perhaps related to the dreaded activation?

Would like to hear something from Adobe on this, since it's obviously not that rare a problem...

-----
For the second time in about 3 months, my copy of Acrobat 7.0 Professional refuses to launch. The warning is: A required component was not found. Please restore Acrobat from your original CD.

The first time it happened, that's what I did and it fixed the problem. Now a couple months later it's telling me the same thing. What the hell is going on? I haven't removed anything related to apps. Running the latest OSX on a iMac G5.

[sws@adobeforums.com]

Activation doesn't occur on the Mac

[anthony_kulesa@adobeforums.com]

Well, that eliminates that. What else would cause components of an app to go missing?

[Tembowa@adobeforums.com]

Don't know but have you tried "Detect and Repair" to fix it?

~T

[Gary_Gray@adobeforums.com]

How do I "Detect and Repair" if the app won't launch? Actually, even when I launch Acrobat (I have since reinstalled from the optical media), all I find is "Repair Acrobat Installation" under the Help menu. In any event, I can't access any type of repair in Acrobat if it won't launch.

Regards,
Gary

[MarkATS@adobeforums.com]

I can't access any type of repair in Acrobat if it won't launch.




You can access it from Add/Remove Programs.

[Gary_Gray@adobeforums.com]

I am sorry, but what is "Add/Remove Programs"?

[Steve_Werner@adobeforums.com]

Sounds like Windows to me. I think Mark forgot he's in the Mac forum.

What you could do it use the Acrobat Uninstaller in your Acrobat application folder, then install again.

[MarkATS@adobeforums.com]

I think Mark forgot he's in the Mac forum.




Sorry. That hasn't happened in a while.

[anthony_kulesa@adobeforums.com]

OK, this is getting really frustrating now. The first time this happened, I reinstalled Acrobat (no need to uninstall) and it was a pain, but it worked. This time it won't let me reinstall even after I uninstall Acrobat. It lets me go through all the steps including entering the serial number (which I have now done 3 times!), but all the install options are grayed out. I have restarted, run disk utilities, etc. Same thing all three times. It tells me to "Please restore the
Adobe Acrobat folder from your original CD" and it won't let me. I guess my next step is to uninstall the entire suite and spend a couple hours reinstalling and upgrading everything!!? WTF?

[Gary_Gray@adobeforums.com]

Your situation sounds even worse than I have yet to encounter. I use a MacBook Pro exclusively so this major bug means that I have to carry the darn CD with me everywhere in case Acrobat up and decides it doesn't want to work any more. What a pain in the rear. I hope Adobe addresses this soon.

All the best,
Gary

[Aandi_Inston@adobeforums.com]

> I have to carry the darn CD with me everywhere

No, you could keep a copy of the CD on your hard disk, and use that to
copy back to the Applications folder if you ever need to.

Aandi Inston

[anthony_kulesa@adobeforums.com]

I lucked out. I had a copy of Acrobat Pro cloned onto another partition and when I copied it over to my applications folder it worked! I noticed something very interesting concerning the file sizes between the working and non-working versions. Both are version 7.0.8, but in the non-working version the Acrobat app is 375.7 Mb, the working version is 380 Mb. Non-working Distiller is 84.6 Mb, working version is 86.8. I suspect somehow updating the program caused this, since it was working fine originally. I hope this information helps someone. I just saved myself hours of reinstall work.

[MikeKazlow@adobeforums.com]

Anthony,

Depending upon the size of your partition, the amount of space
reported to be used by a file can change, since the minimum sector
size can be different. However, the reported size of the file in bytes
should be the same independent of the partition size.

....Mike

[Gulliver64@adobeforums.com]

Hi,

I have exactly the same problem, only that I receive this error message at every attempt to launch Acrobat Pro 7.0.9.

Workaround: Launch Adobe Reader 7.0.9, quit it and then launch Acrobat Pro.

Very annoying!!!

[Gulliver64@adobeforums.com]

Anybody out there who can help?