Acrobat 8 Not Printing

[Derek_Watson@adobeforums.com]

Hi, we can't print any PDF files from non Intel Macs, all Intel are fine using Acrobat 8! Acrobat 7 and Preview both print as normal.

Strangely, if 'Print as Image' is selected it works, although Black text is not clear due to it being made of CMYK.

Anyone have a suggestion or is it a major bug?

[MarkATS@adobeforums.com]

What printer?

[Derek_Watson@adobeforums.com]

HP Color LaserJet 4650, HP LaserJet 2420, Brother 7025 will not print but HP Deskjet 1220c inkjet will print.

[Leonard_Rosenthol@adobeforums.com]

What version of Mac OS X?

Leonard

[Derek_Watson@adobeforums.com]

OSX 10.4.8 on all Macs concerned. MacBook Pros work fine, G5 Towers and PowerBook G4s are unable to print.

[Leonard_Rosenthol@adobeforums.com]

Very interesting...

There were changes in Acro8 in the printing support for MacOS 10.4.x (Tiger), but they were tested and validated on both Intel and PPC. Very strange.

I'll report it and see what I hear...

Leonard

[Ann_Zook@adobeforums.com]

I'm having the same problem with OS 10.4.8; I can print to my HP 6110, but I cannot print to my LaserJet 4250. The 6110 is a USB connection, and the 4250 is an internet connection.

[Joost_Godts@adobeforums.com]

I'm having the same problem with Acrobat 8.0.0 Profesional Mac; I cannot print to my HP ColorLaserJet 8500DN, It is an Ethernet connection. Acrobat 7 ore Acrobat 8 'Print as Image' print as normal. That's realy a major bug !!!
(Intel Core 2 Duo 24" with 2 GB SDRAM, Mac OS X Version 10.4.8)

[MarkATS@adobeforums.com]

Try resetting the printing system.

1. Launch Printer Setup Utility
2. Choose Printer Setup Utility>Reset Printing System
3. Click Reset
4. Authenticate when prompted
5. Add your printer back in

[JG C]

Hi "MarkATS" it seems to function again! ! thank you very much!

[JG C]

Sorry , After I defined and secured my own page format (Two pages on a page and on both sides). The problem occurs again. It was a short pleasure :+(

[MarkATS@adobeforums.com]

After I defined and secured my own page format




What does this mean? Can you provide steps to reproduce?

[JG C]

I try to translate the steps out my German Acrobat version:
1. Go to the menu "printing".
2. Activate into the third folding window the second submenue.: Layout.
3. Pages per page: 2
4. Activate duplex printing.
5. Print
6. Display on the printer displays: Receipt.
7. The message receipt leaves.
8. Acrobat did not print.

If I click to "more options..." in the printing menu..., "print as picture..." activate, then "Acrobat" prints correctly. Unfortunately with much longer print time and in no good quality.

I tried different options in these Menu with no results.
Also the same adjustments as in "Acrobat 7" did not bring anything.

[MikeKazlow@adobeforums.com]

We have had a few users with HP printers complaining about Acrobat 8
not printing to the printer. Printing as an image, rasterizes the pdf
file on the computer and sends the raster image to the printer. Under
Windows you can choose to use a driver to a clone postscript or the HP
image language, usually one driver or the other driver will work. I
don't know if that is possible on the Mac OS X side of things.

Mike

[JG C]

Hi Mike,
My current driver for the ColorLaserJet 8500DN is the version 10.4. and PPD-Fileversion 5.4.2.012

I tried it with other drivers, also with the older HP version and it brought only error messages, "this driver operated not with these printer ..."

I installed the current driver again.
<http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=1 8972&prodSeriesId=25506&prodNameId=15090&swEnvOID= 219&swLang=18&mode=2&taskId=135&swItem=lj-39729-1>

My statement: It must be a problem with Acrobat 8,0 because other applications (Microsoft Office 2004, VectorWorks CAD ...) function perfectly.

( Intel Core 2 Duo 24" with 2 GB SDRAM, Mac OS X Version 10.4.8 )

Joost

[MarkATS@adobeforums.com]

Is the printer configured via IP or AppleTalk?

[JG C]

the printer is configured via AppleTalk

[Derek_Watson@adobeforums.com]

Both Ethernet printers, HP2420 is Appletalk, HP4650 is Bonjour, neither work! Only HP Inkjet works.

[JG C]

Hi MarkATS,
why did you ask about the configuration via IP or Appletalk? I Is there a known bug?
Joost

[MarkATS@adobeforums.com]

why did you ask about the configuration via IP or Appletalk?




Just a standard troubleshooting question.