Acrobat 8 will not accept serial number!

[Thomas_Kihneman@adobeforums.com]

Purchased CS2.3 upgrade. No new serial numbers were included. Have fully operational CS2 with Acrobat 7 Pro. Used CS2 serial number on Acrobat 8 to no avail. What up?

[Aandi_Inston@adobeforums.com]

You cannot install CS components separately, I think. Try using the CS
installer.

Aandi Inston

[MarkATS@adobeforums.com]

Wasn't Acrobat 8 on a separate disk inside the box?

[Thomas_Kihneman@adobeforums.com]

Acrobate 8, Dreamweaver, CS2 Premium Box and the Training Disk showed up loose in a simple unmarked mailer.

The only number on either disk or box is 90074199, 90064655 and 90058736 repectively.

The one disk is labeled as the Upgrade installer. It installs fine but on first opening it asks for the serial number. No new numbers came with the products. The numbers from CS2 don't work.

[MarkATS@adobeforums.com]

So, on the back of the CD box, that all the suite cds come in, should be 3 serial numbers, and one is for Acrobat 8. If that's not the case, you'll need to call customer service.

[graffiti]

showed up loose in a simple unmarked mailer.




Hmmmm.

Normally, they come in an official looking, sealed box don't they?

[Thomas_Kihneman@adobeforums.com]

Well it was in a sleeve... marked upgrade... but certainly no 24 digit number.

Did yours have a proper serial number?

[graffiti]

I haven't got it yet but all upgrades (that are legal Adobe products) "should" come in a box.

Did you buy it from Adobe or was it a "discounted" reseller? If the latter, you may want to keep an eye on your credit card statement.

[bobberry@adobeforums.com]

Just got my box and inside was a cardboard CS2 sleeve and the Dreamweaver 8 disk in a loose sleeve. On the back of the cardboard CS2 sleeve I have two serial numbers. One for Acrobat 8 and one for Dreamweaver. (Also had a card with instructions to look on the back of the Dreamweaver cover. There was no cover. Just a white open sleeve.)

[MarkATS@adobeforums.com]

Just got my box and inside was a cardboard CS2 sleeve and the Dreamweaver
8 disk in a loose sleeve.




Yeah, but on the back of the plasticCD case that holds the other 5 disks, isn't there three stickers with serial numbers on them?

[Thomas_Kihneman@adobeforums.com]

Will I finnaly found out that I had to retrieve my serial numbers electonically!!!!! Even though it's just one license you go through the volume licensing page. It was still very cryptic... had to jump past one part but got to the numbers.

Anyway, I'm done with this!!! And I'm still very hesitant to do the actual CS2.3 upgrade for fear of having to call customer support again. What a HUGE PAIN! I'M NOT HAPPY!!!

[Unregistered]

Adobe Pro 8 -
1st Serial no: 1118-1376-7072-6581-3749-7468
2nd Serial no: 1016-1992-6303-9157-4353-0641
if asked for previous product detail
Adobe Pro 7 Serial no: 111812103443609559694771 than last
Authorization code is - 5453 8159 3451 9744 5926 4319