Acrobat failing to print from Leopard OS

[andy_Haynes@adobeforums.com]

I have two users that have upgraded to Leopard and now they're having problems printing from Acrobat Professional 8.0.0. One error is "... unable to draw...", other is simply "Unable to print".

Before you give me the "why didn't you search the database" line, I did but didn't find the a close enough match to my problem - please forward the link if there is...

OS 10.5.4
Xeroxcolor 7655

[andy_Haynes@adobeforums.com]

The exact messages are:

The document could not be printed.

A drawing error occurred.

[Michael Kazlow]

To use Leopard you should be running 8.1.2.

Mike

[Nico_Bos@adobeforums.com]

Hi,

I can confirm this issue running Acrobat 8.1.2 on Leopard 10.5.4

[Michael Kazlow]

Nico,

I ran OS 10.5.4 and now with 10.5.5 and do not have the issue---but I
don't have the Xerox printer. I know people who have other Xerox
printers without the error. That is not to say that the issue doesn't
exist, but that is it not as simple as being broken for everyone. That
would be too easy and make it easier for Adobe or Apple to reproduce and
fix.

The only easy fix I can think of trying is to reset the printing subsystem.

Mike

[Nico_Bos@adobeforums.com]

Hi,

Problem is: sometimes Acrobats prints normally and then it just won't print anymore. It's a kind of lottery.

[pjonesCET@adobeforums.com]

My suggestion would be download the ver latest driver for printer That's updated for OSX.5.

First go to Printer Manufacturer's website. Now download the latest print driver out for OSX.5.

The go to printer Utility second, delete the printer.

Now install the new driver. When installed go back to Printer Utility and have it find a new printer. choose you printer.

Now go into acrobat and select the printer. If your using Acrobat 9, it may not let you select a printer in Page setup.

You will have to go to Printer/Fax setup in System preferences and set up there. I have Acrobat 9 on a Backup FW Drive, on an internal Drive using 4.11 desktop, and a Laptop using 4.11. Page setup does not work (both machines are PPC so it might be related to PPC.