Acrobat Pro 9 crashes when opened on network accounts

[Joe_Stymeist@adobeforums.com]

We are having the same problem with Reader 9 on our 10.4.11 macs. Local users have no problem, but network users all experience a stall that requires a force-quit. It's disheartening to see that you have no responses after 15 days.

We recently downloaded a parking permit from one of our local community colleges and normally we would just use the preview app, but this document requires reader 9. So much for PDF being a standard any more.

[simon.franklin@gmail.com]

On Sep 18, 5:44*pm, Joe_Styme...@adobeforums.com wrote:

> We are having the same problem with Reader 9 on our 10.4.11 macs. Local users have no problem, but network users all experience a stall that requires a force-quit. It's disheartening to see that you have no responses after 15 days.
>
> We recently downloaded a parking permit from one of our local community colleges and normally we would just use the preview app, but this document requires reader 9. So much for PDF being a standard any more.

We are having the same issue - and I have done the standard suite of
troubleshooting - repaired disk permissions, deleted all pref files,
disables modules (like the update module) to no avail. Oh well - back
to version 8.0...

[Andreas_Sauer@adobeforums.com]

Hello, we also have the same Problem and there seems to be no solution.
So i started a call at Adobe.

But at the free technical support they cannot help me with this.
I should use this user to user forum.

Thanks Adobe for testing your software!

[try67]

Do you mean that you're trying to open the application itself over a network, or is the application installed locally and the files are opened over a network?

[Joe_Stymeist@adobeforums.com]

the application is locally installed. The user's home directory is on the server.

[Charles_Menoche@adobeforums.com]

We are having a similar problem.
I have tried various preferences/permissions/etc. with no luck.

It has also been documented/discussed on the Macintosh Management
list on Apple.

The only "solution" so far has been the suggestion to remove Acrobat Reader.

cpm

[Tom_Tubbiola@adobeforums.com]

Has anyone tested this issue using a "Mobile" user account? All of the systems we set up are either AD or OD accounts but are always set up as a mobile user.

I will try to test this in one of our environments as soon as we get a copy of 9 installed.

[Anthony_Mitchell@adobeforums.com]

I am having this problem with the plugin and the Acrobat application. The programs are local and the accounts and homes are on the network. I removed the Adobe pdf plugin and now Safari doesn't crash 10 seconds after opening a pdf. Acrobat Pro 9 does the same thing. So we are using Preview.

[Jim_Pattison1234@adobeforums.com]

Late October and the problem still exists (at least for me) Anyone found a fix?
thanks
Jim Pattison

[arlo_vanderbel@adobeforums.com]

No Fix yet....
Adobe Still refuses to help over the phone,
or even send word to programmers.
They even were brazen enough to blamed it on the network,
which works for every other application I've installed. Curious.

[Sanctus_Germanus@adobeforums.com]

Since so many of you seem to be having this particular issue with remote user directories then this scenario was likely not tested by Adobe. The question to ask yourselves is "Did this ever work?" If it did, then what has changed? If not, then it may not be possible to get it to work at this time.

Sanctus

[Tom_Tubbiola@adobeforums.com]

It has been working fine with Acrobat 8 and Domain accounts for a long time now.

[Sanctus_Germanus@adobeforums.com]

So, what has changed? If you are using Acrobat 9.0 and not version 8.0 then obviously the version of Acrobat, but has anything else changed? Server version? Did you previously use Tiger Server and move to Leopard server?

Sanctus

[Gene_Hutton@adobeforums.com]

To all concerned: This is a known issue with people using folder redirection software. To my knowledge Adobe is working on an update that will address this issue; however there is no release date as far as I have seen on the Internet. Acrobat 8 will not cause this issue.

[Jim_Pattison1234@adobeforums.com]

Sanctus, to answer your question more fully, the version of server doesn't seem to make a difference, in that Reader 7 or 8 will work fine with accounts hosted on a OS10.4.x server or on a 10.5.x server. Reader 9 won't work with accounts hosted on a 10.5.x server ( I haven't tested it with a 10.4.x as it easier to roll back the Reader version than it is the server version)

Jim

[Tom_Tubbiola@adobeforums.com]

Just to possibly further help Adobe:

In my cases the accounts are set up as Mobile Users. The controller can either be an Open Directory or an Active Directory server. I have seen the issue under both environments.

Tom

[SCordero@adobeforums.com]

Can a few of you post the error message(s) and crash logs text? Just want to see if it's the same basic error.

~Steve

[Jim_Pattison1234@adobeforums.com]

Here you go-there is no error message-Reader just locks up

Process: AdobeReader [1315]
Path: /Applications/Adobe Reader 9/Adobe Reader.app/Contents/MacOS/AdobeReader
Identifier: com.adobe.Reader
Version: 9.0.0 (9.0.0)
Code Type: X86 (Native)
Parent Process: launchd [192]

Date/Time: 2008-10-24 14:15:06.860 -0500
OS Version: Mac OS X 10.5.5 (9F33)
Report Version: 6

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0

Thread 0 Crashed:
0 libSystem.B.dylib 0x92c0ab9e __kill + 10
1 libSystem.B.dylib 0x92c81ec2 raise + 26
2 libSystem.B.dylib 0x92c9147f abort + 73
3 libstdc++.6.dylib 0x95682005 0x9563a000 + 294917
4 libstdc++.6.dylib 0x9568010c __gxx_personality_v0 + 1108
5 libstdc++.6.dylib 0x9568014b std::terminate() + 29
6 libstdc++.6.dylib 0x95680261 __cxa_throw + 101
7 com.adobe.Acrobat.framework 0x806bb5bb CopiesPagesPDE_Open + 6632861
8 com.adobe.Acrobat.framework 0x8068c56a CopiesPagesPDE_Open + 6440268
9 com.adobe.Acrobat.framework 0x8068b7c9 CopiesPagesPDE_Open + 6436779
10 com.adobe.Acrobat.framework 0x8068cdb4 CopiesPagesPDE_Open + 6442390
11 com.adobe.Acrobat.framework 0x809bf41b 0x7feb8000 + 11564059
12 com.adobe.Acrobat.framework 0x809bf5c6 0x7feb8000 + 11564486
13 com.adobe.Acrobat.framework 0x8062bcf8 CopiesPagesPDE_Open + 6044890
14 com.adobe.Acrobat.framework 0x804c6fa0 CopiesPagesPDE_Open + 4583298
15 com.adobe.Acrobat.framework 0x804c718b CopiesPagesPDE_Open + 4583789
16 com.adobe.Acrobat.framework 0x7fff9285 RunAcrobat + 1304851
17 com.adobe.Acrobat.framework 0x7fff8fb8 RunAcrobat + 1304134
18 com.apple.CoreFoundation 0x93ae7b45 CFRunLoopRunSpecific + 4469
19 com.apple.CoreFoundation 0x93ae7cf8 CFRunLoopRunInMode + 88
20 com.apple.HIToolbox 0x95726480 RunCurrentEventLoopInMode + 283
21 com.apple.HIToolbox 0x95726299 ReceiveNextEventCommon + 374
22 com.apple.HIToolbox 0x9572610d BlockUntilNextEventMatchingListInMode + 106
23 com.apple.AppKit 0x90e6b3ed _DPSNextEvent + 657
24 com.apple.AppKit 0x90e6aca0 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
25 com.apple.AppKit 0x90e63cdb -[NSApplication run] + 795
26 com.adobe.Acrobat.framework 0x7febb36d RunAcrobat + 2555
27 com.adobe.Acrobat.framework 0x7febaab0 RunAcrobat + 318
28 com.adobe.Reader 0x00002e8b start + 2371
29 com.adobe.Reader 0x0000264a start + 258
30 com.adobe.Reader 0x00002571 start + 41

Thread 1:
0 libSystem.B.dylib 0x92ba368e __semwait_signal + 10
1 libSystem.B.dylib 0x92bce36d pthread_cond_wait$UNIX2003 + 73
2 com.apple.ColorSync 0x9175f460 pthreadSemaphoreWait(t_pthreadSemaphore*) + 42
3 com.apple.ColorSync 0x91771d92 CMMConvTask(void*) + 54
4 libSystem.B.dylib 0x92bcd6f5 _pthread_start + 321
5 libSystem.B.dylib 0x92bcd5b2 thread_start + 34

Thread 2:
0 libSystem.B.dylib 0x92b9c4a6 mach_msg_trap + 10
1 libSystem.B.dylib 0x92ba3c9c mach_msg + 72
2 com.apple.CoreFoundation 0x93ae70ce CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x93ae7cf8 CFRunLoopRunInMode + 88
4 com.apple.CFNetwork 0x91851eca CFURLCacheWorkerThread(void*) + 396
5 libSystem.B.dylib 0x92bcd6f5 _pthread_start + 321
6 libSystem.B.dylib 0x92bcd5b2 thread_start + 34

Thread 3:
0 libSystem.B.dylib 0x92ba368e __semwait_signal + 10
1 libSystem.B.dylib 0x92bce36d pthread_cond_wait$UNIX2003 + 73
2 ...ple.CoreServices.CarbonCore 0x9628c24f TSWaitOnCondition + 126
3 ...ple.CoreServices.CarbonCore 0x9626b18e TSWaitOnConditionTimedRelative + 202
4 ...ple.CoreServices.CarbonCore 0x9628becc MPWaitOnQueue + 208
5 AdobeACE 0x7fc1dd8d ACEMPThread::Task() + 133
6 AdobeACE 0x7fc1dd01 TaskGlue + 17
7 ...ple.CoreServices.CarbonCore 0x9628a463 PrivateMPEntryPoint + 56
8 libSystem.B.dylib 0x92bcd6f5 _pthread_start + 321
9 libSystem.B.dylib 0x92bcd5b2 thread_start + 34

Thread 4:
0 libSystem.B.dylib 0x92b9c4ee semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x92bce866 _pthread_cond_wait + 1267
2 libSystem.B.dylib 0x92c14371 pthread_cond_wait + 48
3 AdobeAGM 0x7e574984 pthread_condition_base::Wait(pthread_scoped_lock_b ase&) + 26
4 AdobeAGM 0x7e5748b5 AGMMessageQueueImpl::Pull() + 65
5 AdobeAGM 0x7e963fc4 AGMWorkQueueTask::operator()() + 84
6 AdobeAGM 0x7e96524f boost::function0<void, std::allocator<boost::function_base> >::operator()() const + 75
7 AdobeAGM 0x7e57476d thread_proxy + 45
8 libSystem.B.dylib 0x92bcd6f5 _pthread_start + 321
9 libSystem.B.dylib 0x92bcd5b2 thread_start + 34

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x92c9143f ecx: 0xbfffe49c edx: 0x92c0ab9e
edi: 0x80a296ec esi: 0xa03ae578 ebp: 0xbfffe4b8 esp: 0xbfffe49c
ss: 0x0000001f efl: 0x00000286 eip: 0x92c0ab9e cs: 0x00000007
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0xffe178e0

[Jeremy_Salda@adobeforums.com]

I have a client with the same problem, profiles are kept on an OSX server. Adobe Support said to monitor this forum for a solution. Here's the error log:

Date/Time: 2008-11-12 14:01:43 -0500
OS Version: 10.5.5 (Build 9F33)
Architecture: i386
Report Version: 4

Command: Acrobat
Path: /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Version: 9.0.0 (9.0.0)
Parent: launchd [126]

PID: 1418
Event: hang
Time: 9.17s
Steps: 66

Process: AdobeAcrobat [1418]
Path: /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat

ADDRESS BINARY
00001000 /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
0059c000 /usr/lib/libmx.A.dylib
005b2000 /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/Frameworks/adobe_caps.framework/adobe_caps
007d7000 /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/Frameworks/asneu.framework/asneu
007e8000 /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/Frameworks/adobe_eula.framework/adobe_eula
15f7f000 /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AMTLibWrapper.framework/AMTLibWrapper
160e3000 /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/Frameworks/adobe_epic.framework/adobe_epic
16128000 /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeLM_libFNP.dylib
16d68000 /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
16d7a000 /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AcroSQLite.framework/AcroSQLite
75c6d000 /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/Plug-ins/PPKLite.acroplugin/Contents/MacOS/PPKLite
7ac2b000 /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/Plug-ins/Comments.acroplugin/Contents/MacOS/Comments
7d848000 /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/Frameworks/Acrobat.framework/../AdobeCoolType.framework/Versions/A/AdobeCoolType
7e4bb000 /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/Frameworks/Acrobat.framework/../AdobeBIB.framework/Versions/A/AdobeBIB
7e56c000 /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/Frameworks/Acrobat.framework/../AdobeAGM.framework/Versions/A/AdobeAGM
7fc1b000 /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/Frameworks/Acrobat.framework/../AdobeACE.framework/Versions/A/AdobeACE
7feb8000 /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/Frameworks/Acrobat.framework/Acrobat

Thread id: 10d13128
User stack:
66 start + 41 (in AdobeAcrobat) [0x2571]
66 start + 258 (in AdobeAcrobat) [0x264a]
66 start + 2371 (in AdobeAcrobat) [0x2e8b]
66 _RunAcrobat + 318 (in Acrobat) [0x7feba6b8]
66 _RunAcrobat + 3090 (in Acrobat) [0x7febb18c]
66 -[NSApplication run] + 795 (in AppKit) [0x9336dcdb]
66 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128 (in AppKit) [0x93374ca0]
66 __DPSNextEvent + 657 (in AppKit) [0x933753ed]
66 _BlockUntilNextEventMatchingListInMode + 106 (in HIToolbox) [0x90d8810d]
66 _ReceiveNextEventCommon + 374 (in HIToolbox) [0x90d88299]
66 _RunCurrentEventLoopInMode + 283 (in HIToolbox) [0x90d88480]
66 _CFRunLoopRunInMode + 88 (in CoreFoundation) [0x95ff4cf8]
66 _CFRunLoopRunSpecific + 4469 (in CoreFoundation) [0x95ff4b45]
66 _RunAcrobat + 1356870 (in Acrobat) [0x800059c0]
66 _RunAcrobat + 1357585 (in Acrobat) [0x80005c8b]
66 ??? [0x80770bbb]
66 ??? [0x807709d0]
66 ??? [0x808c7a88]
66 ??? [0x80d06172]
66 ??? [0x80d05ef4]
66 ??? [0x8093d336]
66 ??? [0x8093d228]
66 ??? [0x8093d17d]
66 ??? [0x8097b47e]
66 _sqlite3_open + 45746 (in AcroSQLite) [0x16da1ee5]
66 _sqlite3_open + 45003 (in AcroSQLite) [0x16da1bfe]
66 _sqlite3_get_table + 2851 (in AcroSQLite) [0x16daa1fa]
66 _sqlite3_open + 26121 (in AcroSQLite) [0x16d9d23c]
66 _sqlite3_mprintf + 14007 (in AcroSQLite) [0x16da6cbc]
66 _sqlite3_mprintf + 11140 (in AcroSQLite) [0x16da6189]
66 _sqlite3_mprintf + 8238 (in AcroSQLite) [0x16da5633]
66 ??? [0x16d85d0c]
66 _sqlite3_prepare_v2 + 1981 (in AcroSQLite) [0x16da2786]
66 _sqlite3_prepare_v2 + 1797 (in AcroSQLite) [0x16da26ce]
66 _sqlite3_prepare_v2 + 904 (in AcroSQLite) [0x16da2351]
66 ??? [0x16d83fce]
66 ??? [0x16d82998]
66 ??? [0x16d7df82]
66 _sqlite3_open + 17532 (in AcroSQLite) [0x16d9b0af]
66 _sqlite3_open + 7720 (in AcroSQLite) [0x16d98a5b]
66 _sqlite3_close + 1611 (in AcroSQLite) [0x16d95beb]
66 ??? [0x8093ba76]
66 ??? [0x8076aaa5]
66 _mach_wait_until + 10 (in libSystem.B.dylib) [0x964a05c6]
Kernel stack:
5 _dtrace_get_cpu_int_stack_top + 543 [0x1974c2]
5 _mach_wait_until_trap + 61 [0x12975d]
5 _thread_block + 33 [0x136ac0]
5 _thread_block_reason + 135 [0x136a1c]
5 _thread_setrun + 3173 [0x135f10]
5 _machine_idle + 278 [0x1a2aab]

Thread id: f7efc80
User stack:
66 _thread_start + 34 (in libSystem.B.dylib) [0x964d15b2]
66 __pthread_start + 321 (in libSystem.B.dylib) [0x964d16f5]
66 _PrivateMPEntryPoint + 56 (in CarbonCore) [0x95bb7463]
66 _TaskGlue + 17 (in AdobeACE) [0x7fc1dd01]
66 __ZN11ACEMPThread4TaskEv + 133 (in AdobeACE) [0x7fc1dd8d]
66 _MPWaitOnQueue + 208 (in CarbonCore) [0x95bb8ecc]
66 _TSWaitOnConditionTimedRelative + 202 (in CarbonCore) [0x95b9818e]
66 _TSWaitOnCondition + 126 (in CarbonCore) [0x95bb924f]
66 ___semwait_signal + 10 (in libSystem.B.dylib) [0x964a768e]

Thread id: fd29e40
User sta

[Roger_Leemann@adobeforums.com]

As was mentioned before a local user has no problem. With a networked user (home on a 10.5.4 server) we observe the same lockup as described above. However, when I create a mobile account whereby the user home is synched to the local harddisk Adobe Acrobat Pro 9 (and Adobe Reader 9 as well) work flawlessly.

Roger