Acrobat Pro refuses to uninstall!

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  1. #1

    Default Acrobat Pro refuses to uninstall!

    I've had to uninstall CS3 on my Mac Pro (Leopard 10.5.2) because of a licensing glitch. After using the Adobe uninstaller, I used Adobe's CS3Clean script to supposedly erase all traces of the former installation. However, when I try to install the suite again, it tells me it will install everything except Acrobat 8 Professional because it is "already installed." It lists the file size as 894.6MB. It is grayed out in the selection list of apps, and I can't see any way to override it.
    It's not listed anywhere in my application folder, and when I do a spotlight search on "acrobat", apps only, nothing shows up. Then I realized I don't know the name of the installed Acrobat Pro app, and it might not include the entire word "acrobat" in the filename.
    I'm starting to think there must be a residual log or initialization file that keeps telling the installer Acrobat's still installed when indeed it's not.
    Help?
    Joe_Inscoe@adobeforums.com Guest

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  3. #2

    Default Re: Acrobat Pro refuses to uninstall!

    Joe,

    The name of the app is Adobe Acrobat Professional.app. If you cannot
    find it try looking in a user applications folder or the trash.

    Mike
    MikeKazlow@adobeforums.com Guest

  4. #3

    Default Re: Acrobat Pro refuses to uninstall!

    Try also deleting the following support files/folders:
    ~/Library/Preferences/Acrobat
    ~/Library/Application Support/Adobe/Acrobat
    (where ~ is your user directory)

    Hope that helps.

    regards,
    MAJ
    digitaldreamer@adobeforums.com Guest

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