Acrobat Standard 7 refuses to launch on Mac Pro

[John_Melby@adobeforums.com]

All of a sudden and for no apparent reason, Acrobat Standard 7 crashes upon launch on my Mac Pro 2.66 GHz with 3 GB RAM. Until today, it's been running with no problems. Any suggestions? It doesn't even get as far as the splash screen.

Crash log follows:

===

Date/Time: 2006-09-28 15:01:55.208 -0400
OS Version: 10.4.7 (Build 8K1079)
Report Version: 4

Command: Acrobat
Path: /Applications/Adobe Acrobat 7.0 Standard/Adobe Acrobat 7.0 Standard.app/Contents/MacOS/Acrobat
Parent: WindowServer [64]
Rosetta: Yes

Version: 7.0.8 (7.0.8)

PID: 7358
Thread: Unknown

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_INVALID_ADDRESS (0x0001) at 0xffdff224

Thread 0:
0 com.adobe.Acrobat 0xb8078abf 0xb8000000 + 494271
1 com.adobe.Acrobat 0xb808ca40 0xb8000000 + 576064
2 com.adobe.Acrobat 0xb80df390 spin_lock_wrapper + 3848

Thread 1:
0 com.adobe.Acrobat 0xb81ec1cb strchr + 72
1 com.adobe.Acrobat 0xb8187b03 pthread_cond_wait + 3114
2 com.adobe.Acrobat 0xb8124358 catch_exception_raise_state_identity + 320
3 com.adobe.Acrobat 0xb8123882 CallPPCFunctionAtAddressInt + 175342
4 com.adobe.Acrobat 0xb8123779 CallPPCFunctionAtAddressInt + 175077
5 com.adobe.Acrobat 0xb8124456 catch_exception_raise_state_identity + 574
6 com.adobe.Acrobat 0xb81bd340 pthread_create + 1124

Thread 2:
0 com.adobe.Acrobat 0xb80f1a7f spin_lock_wrapper + 79351
1 com.adobe.Acrobat 0xb811c85c CallPPCFunctionAtAddressInt + 146632
2 com.adobe.Acrobat 0xb811f2d5 CallPPCFunctionAtAddressInt + 157505
3 com.adobe.Acrobat 0xb8097060 0xb8000000 + 618592

Thread 3:
0 com.adobe.Acrobat 0xb80f18bc spin_lock_wrapper + 78900
1 com.adobe.Acrobat 0xb810a308 CallPPCFunctionAtAddressInt + 71540
2 com.adobe.Acrobat 0xb807efcc 0xb8000000 + 520140
3 com.adobe.Acrobat 0xb8078a9c 0xb8000000 + 494236
4 com.adobe.Acrobat 0xb808ca40 0xb8000000 + 576064
5 com.adobe.Acrobat 0xb80df390 spin_lock_wrapper + 3848

Thread 4:
0 com.adobe.Acrobat 0xb80f18bc spin_lock_wrapper + 78900
1 com.adobe.Acrobat 0xb810a308 CallPPCFunctionAtAddressInt + 71540
2 com.adobe.Acrobat 0xb807efcc 0xb8000000 + 520140
3 com.adobe.Acrobat 0xb8078a9c 0xb8000000 + 494236
4 com.adobe.Acrobat 0xb808ca40 0xb8000000 + 576064
5 com.adobe.Acrobat 0xb80df390 spin_lock_wrapper + 3848

Thread 5:
0 com.adobe.Acrobat 0xb80f18bc spin_lock_wrapper + 78900
1 com.adobe.Acrobat 0xb810a308 CallPPCFunctionAtAddressInt + 71540
2 com.adobe.Acrobat 0xb807efcc 0xb8000000 + 520140
3 com.adobe.Acrobat 0xb8078a9c 0xb8000000 + 494236
4 com.adobe.Acrobat 0xb808ca40 0xb8000000 + 576064
5 com.adobe.Acrobat 0xb80df390 spin_lock_wrapper + 3848

Unknown thread crashed with unknown flavor: 1
state_count: 16

Binary Images Description:
0x1000 - 0x1fff com.adobe.Acrobat 7.0.8 /Applications/Adobe Acrobat 7.0 Standard/Adobe Acrobat 7.0 Standard.app/Contents/MacOS/Acrobat
0x12f9000 - 0x132bfff com.unsanity.fruitmenu 3.6.1 (194) /Library/Application Enhancers/FruitMenu.ape/Contents/MacOS/FruitMenu
0x182cb000 - 0x1835efff AdobeJP2K /Applications/Adobe Acrobat 7.0 Standard/Adobe Acrobat 7.0 Standard.app/Contents/Frameworks/AdobeJP2K.framework/Versions/A/AdobeJP2K
0x183ce000 - 0x1847afff AdobePDFPort_HFT /Applications/Adobe Acrobat 7.0 Standard/Adobe Acrobat 7.0 Standard.app/Contents/Frameworks/AdobePDFPort_HFT.framework/Versions/A/AdobePDFPort_HFT
0x185d6000 - 0x185fafff AdobeAXE8SharedExpat /Applications/Adobe Acrobat 7.0 Standard/Adobe Acrobat 7.0 Standard.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8SharedExpat
0x18631000 - 0x18656fff AdobeAXE16SharedExpat /Applications/Adobe Acrobat 7.0 Standard/Adobe Acrobat 7.0 Standard.app/Contents/Frameworks/AdobeAXE16SharedExpat.framework/Versions/A/AdobeAXE16SharedExpat
0x1868d000 - 0x186e2fff AdobeXMP /Applications/Adobe Acrobat 7.0 Standard/Adobe Acrobat 7.0 Standard.app/Contents/Framework

[John_Melby@adobeforums.com]

Never mind; one of my files was corrupted. When I restored everything from a backup, all was OK.

[MikeKazlow@adobeforums.com]

John said:

> All of a sudden and for no apparent reason, Acrobat Standard 7 crashes
> upon launch <snip> Until today, it's been running with no problems.

Until you found the answer, I thought maybe it heard about Acrobat
Standard 8 and was staging a protest ;-)

Mike

[Jon_Bessant@adobeforums.com]

What's this?

0x12f9000 - 0x132bfff com.unsanity.fruitmenu 3.6.1 (194)
/Library/Application

Fruitmenu?

Jon

[Larry_G._Schneider@adobeforums.com]

Jon,

It's a Haxie to emulate the old Apple menu from earlier OS versions. Potential for lots of problems.

Larry

[Jon_Bessant@adobeforums.com]

> It's a Haxie to emulate the old Apple menu from earlier OS versions. Potential for lots of problems.

Thanks Larry - do you mean lot's of problems for Acrobat?

Jon

[pjonesCET@adobeforums.com]

No Haxie's can cause lots of problems in general. Some mess with the UNIX KEXT files underlying the Mac OS. But some can cause problems with specific programs as well. There is Only one Haxie I like and usually works well is SILK. IT does the equivelent to Adobe Type Manager did on OS9. It smoothes fonts. But even it gives problems with Mozilla Products.