ACRORD32 - Invalid Page Fault in module <unknown>

[Jon_Cartmel@adobeforums.com]

Similar, but not identical to, one of the FAQs, so not sure if solution is the same. Whenever I open a PDF, Acrobat 6.0 opens up, and Zone Alarm asks if I want to let it access the internet. The precise version according to Zone Alarm is Adobe Reader 6.0.0.2003051900. I reply yes (the PDF has, incidentally, been opened, and is perfectly readable), and after a short time, I get the message 'Acrord32 has performed an illegal operation and will be shut down - etc'. The details are:

ACRORD32 caused an invalid page fault in
module <unknown> at 0000:25802b12.
Registers:
EAX=00000008 CS=0187 EIP=25802b12 EFLGS=00250246
EBX=00b83e74 SS=018f ESP=04bdfe00 EBP=04bdff38
ECX=00b86974 DS=018f ESI=00cc001c FS=6a47
EDX=819e74f0 ES=018f EDI=00000001 GS=0000
Bytes at CS:EIP:

Stack dump:
63007451 00cc001c 03c31470 00000064 04bdfe24 00000008 00000000 00b83e74 00002ef1 00000000 00002ef1 bff7186d 8e3c3c8f 00000000 3af78e3c 00000000

As stated before, the documents are prefectly readable, and this appears to be no more than an annoyance. I am assuming that all that is happening is that I am not getting the latest update. Bizarrely, in the same session, I did not get the message, and was told that updates had been found. I accepted these and, as suggested, restarted my computer (Win 98SE). When I tried to read another PDF, Zone Alarm showed that the version of Adobe was exactly the same as before - and I got the same error (as I did on subsequent occasions). Any ideas on how to get rid of this irritant (and, presumably, update to the very latest version)?

Thanks.

Jon Cartmel

[William_A._Davis@adobeforums.com]

You might try the Acrobat Reader forum for better information on such errors. You might try denying AR access to the net. It sounds as though you may be having an update issue (typical of the request for access).