> Best Buy is fairly good at taking exchanges within 30 days. Their
> written policy kind of threatens a restocking charge of 15% on opened
> notebook computers - but the exception is if the item is defective.
> In your case you have a grey area, but if you were to take it back and
> tell them that the system is periodically shutting itself down and you
> want to exchange it for a different model because you don't have any
> confidence in the zv5445us, they wouldn't be able to verify this and
> you could probably talk your way out of the restock charge,
> PARTICULARLY if you bought the item on a credit card - since credit
> card issuers generally take a dim view of restock fees on consumer
> items. I have had a family member do this exact thing with a laptop
> he bought from there a few years ago. (it wasn't a FreeBSD thing, the
> laptop was just not very well made and he ended up buying a more
> expensive laptop from them) This is also particularly if you bring
> back ALL OF the original packing materials AND THE SOFTWARE
> particularly if it's unopened, and repack the laptop in it's box.
> Remember that Best Buy has to send the thing back to HP and if it
> breaks in transit and it wasn't in the factory cardboard, HP is going
> to charge Best Buy for the loss.