Antivirus crashes Photoshop 7

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  1. #1

    Default Antivirus crashes Photoshop 7

    I succesfully installed Photoshop 7 and on reboot tried to load the programme. It got as far as "Sorting Fonts" and then I received a "general protection fault in module user.exe" messsage and had to close the programme down. I removed and reinstalled Photshop and got the same message. Eventually I found thatstopping Norton Antivirus 2002 running in the background caused it to load OK.
    I then completely removed Norton and installed AVG antivirus and got exactly the same error message! Again stopping the antivirus running at startup prevented the crash!
    At present I have to inactivate the antivirus in order to run the programme.
    Is this a known bug in Photoshop 7?
    I have a 1.8 GHz AMD Processor with 256 Mb DDR Ram and Windows 98 SR2.
    No other programmes were running at the time and Sytem Resources look reasonable.

    George Gray
    Raymond Gray Guest

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  3. #2

    Default Re: Antivirus crashes Photoshop 7

    A follow up to my problem that is even more strange. I found that I only get an error message if it the first programme I load after boot up. If I load any other programme(even just notepad) it runs OK. Could it be a System Resources issue to do with the user heaps?
    Raymond Gray Guest

  4. #3

    Default Re: Antivirus crashes Photoshop 7

    If it's me, I'd follow Dave's advice in post #2.
    YrbkMgr Guest

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