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Audio garbled with 9.0.115.0 for Win XP Pro - Macromedia Flash Player

Using Win XP Pro and IE7, Audio is garbled in some Camtasia Studio productions with 9.0.115.0 that still play just fine with 9.0.47.0 installed on a laptop. Steps taken: 1. Have updated Driver, Realtek AC97 Audio, (ALCXWDM.SYS, version 5.10.0000.6270, date, 10/26/2007). 2. Installed K-Lite Codec Pack 357 Full. 3. Ran CCleaner and cleared cache for Adobe Flash Player. 4. Affirmed configuration is set for Desktop Stereo. 5. Secured all Audio Cables. 6. Tried to re-install 9.047.0 by uninstalling 9.0.115.0 and running the archived flashplayer9r47_winax.exe, but the installer would not run after giving me a popup advising of a newer version ...

  1. #1

    Default Audio garbled with 9.0.115.0 for Win XP Pro

    Using Win XP Pro and IE7, Audio is garbled in some Camtasia Studio productions
    with 9.0.115.0 that still play just fine with 9.0.47.0 installed on a laptop.

    Steps taken:

    1. Have updated Driver, Realtek AC97 Audio, (ALCXWDM.SYS, version
    5.10.0000.6270, date, 10/26/2007).

    2. Installed K-Lite Codec Pack 357 Full.

    3. Ran CCleaner and cleared cache for Adobe Flash Player.

    4. Affirmed configuration is set for Desktop Stereo.

    5. Secured all Audio Cables.

    6. Tried to re-install 9.047.0 by uninstalling 9.0.115.0 and running the
    archived flashplayer9r47_winax.exe, but the installer would not run after
    giving me a popup advising of a newer version available for download that was
    recommended as more secure by Adobe.

    SUMMARY: Some audio remains ungarbled (MP3s and UTUBE), but I have had trouble
    with some Camtasia productions.

    1. Does anyone have any ideas about what is going on and possible remedies?

    2. Is there a way to get flashplayer9r47_winax.exe to actually run and go back
    to the previous version 9.0.47.0?

    Thanks for your help.

    Pauli47 Guest

  2. #2

    Default Re: Audio garbled with 9.0.115.0 for Win XP Pro

    I have finally clarified the sound problem I reported in this forum.

    See below.

    _______________________________________________



    TechSmith


    Camtasia Studio Support

    Flash files with audio sound garbled or high pitched

    Question
    Flash files played in the the newest version of the Flash Player sound
    garbled or have a high-pitched "chipmunk" sound to them.




    Answer


    http://techsmith.custhelp.com/cgi-bin/techsmith.cfg/php/enduser/std_adp.php?p_fa
    qid=1250&p_created=1197056770&p_sid=BZo7CNSi&p_acc essibility=0&p_redirect=&p_lva
    =&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZ wX3Jvd19jbnQ9MTImcF9wcm9kcz0wJ
    nBfY2F0cz0mcF9wdj0mcF9jdj0mcF9zZWFyY2hfdHlwZT1hbnN 3ZXJzLnNlYXJjaF9ubCZwX3BhZ2U9M
    SZwX3NlYXJjaF90ZXh0PUZsYXNoIFBsYXllcg**&p_li=&p_to pview=1



    Flash files with audio sound garbled or high pitched

    Question
    Flash files played in the the newest version of the Flash Player sound
    garbled or have a high-pitched "chipmunk" sound to them.


    Answer
    The latest release of the Flash Player (v9.0.115.0 released on 12/03/07))
    causes audio to sound garbled and/or high pitched like a chipmunk. Our
    development team is looking into this issue and working to find a fix.

    To avoid this problem, you can roll back your Flash Player to a previous
    release. If you have problems installing an older release of the Flash Player
    please review this article and contact Adobe for further support.

    At this time, the problem is limited only to SWF files produced with the MP3
    audio codec. As a workaround, you can produce your SWF files with the PCM
    audio codec or use the FLV format instead of SWF.




    ________________________________________________


    Adobe Flash Player Support


    Reinstalling an earlier version of Adobe Flash Player

    Contact Adobe:

    http://kb.adobe.com/selfservice/viewContent.do?externalId=kb402435&sliceId=1

    Safe versions security restrictions when installing Flash Player
    Issue

    If you previously installed a later version of Flash Player for Internet
    Explorer, you may be prevented from installing an earlier version. For example,
    if you installed Flash Player 9.0.47.0 and attempted to install version
    9.0.45.0 the installation would fail.


    Reason

    This issue is due to registry key settings applied by the Flash Player
    security model. The restriction is to prevent users from downgrading Flash
    Player minor versions. The minor version of Flash Player is the third set of
    numbers in the version name. For example, the minor version for Flash Player
    9.0.47.0 would be 47. If Flash Player 9.0.47.0 was installed and you attempted
    to install 9.0.45.0 (minor version 45), the installation would fail.


    Solution

    To resolve this, download the uninstaller for Flash Player from "How to
    uninstall the Adobe Flash Player plug-in and ActiveX control" (TechNote
    tn_14157).

    Select Start.
    Select Run.
    Type cmd
    In the command window, type the following:
    uninstall_flash_player.exe /clean
    This will remove all entries in the system registry and resolve this issue.
    Note: The uninstall_flash_player.exe file must be saved to the same directory
    that the command window is in, for example C:\.


    Additional Information

    If you are still having trouble installing Flash Player, please see
    "Troubleshooting Adobe Flash Player installation for Windows" (TechNote
    tn_19166).


    TechNote Details
    Last Update: 08-16-2007
    ID: kb402435
    OS: Windows Vista
    Windows XP

    Browser: Internet Explorer

    Permanent Link: http://www.adobe.com/go/kb402435
    Products Affected: Flash Player



    Pauli47 Guest

  3. #3

    Default Re: Audio garbled with 9.0.115.0 for Win XP Pro

    Hi,

    If you DONT want to have to muck around recompiling or un-installing
    Flash players, use the SWF fixing tool from Techsmith:

    http://techsmith.custhelp.com/cgi-bin/techsmith.cfg/php/enduser/std_adp.php?p_faqid=1250

    I have used this tool 'in bulk' on live servers and fixed all the
    issues.

    Hope this helps.

    :)
    abroadway@gmail.com Guest

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