Automatic Contribute 4 Update Causes Problems withOffice

[Loretta C]

I have several users that have been using Contribute successfully for a couple
years now and were on version 3.0. They received a popup that requested that
they update to Version 4.

They did and then everytime they tried to open Word, Excel or another office
product it would conflict with Contribute.

Is there a known fix for this? if not how can I prevent the users from
receiving the upgrade popup?

[bluestupa]

boy the support here seems pretty sluggish eh (like very selective and slow). i
know nothing, but u could just try disabling the add-ins in office and see if
that helps. i am not sure if the add-ins for contribute work at ALL in office
anyway; they don't in Office 2007, that's for sure. Disabling the add-ins took
care of my problems!
BS

[mkgupta]

Hi,

Can you try the following work arounds and provide me feedback:

1. Close all MS Office apps. Go to control panel, Choose contribute
and click on ?Change? button. Try to Repair the contribute installation
and verify if the same thing happens again.

2. Another alternative could be to Uninstall and re-install Contribute

3. Also as we are trying to reproduce the problem in the test machines, it
would be great if you can list us the applications that you are running on your
machine and mail me at [email]mangupta@adobe.com[/email]

Thanks
Manoj