In article <supernews.com>,
Homer Brewer <comm> wrote:
It's difficult for you to tell in this situation whether it's your modem
or the phone line. It's likely not the ISP's modem as that changes
every time you connect. Unless the ISP has a lot of bad modems which
would be unlikely you would only intermittently experience a problem.
First step is to simply listen on the phone line (computer not logged
in). Press a button on the phone to get rid of the dial tone. If it's
noisy then that at least is a problem, but not necessarily the only one.
Most new or upgraded phone connections (in the US) have a demarc
(demarcation) box where the phone line comes into the house. One
feature of this box is a phone jack with a cable plugged into it. If
you unplug this cable it disconnects the house wiring. You can then
plug a phone into it to test the connection. If problems go away with
this test the problem is in the house. If they persist (and the phone
is good) then the problem is with the phone line and the phone company
has to deal with it. Try connecting the computer at this demarc box if
there is one.
The best thing you could do is to get another modem and try it on your
line. Alternatively try connecting on another line.
And if you haven't done it already make sure you power cycle the modem
(turn it off, wait 5 seconds and then turn it on again).
Redwood City, CA, USA Macintosh / Internet Consulting
"I'm a designated driver on the Information Super Highway"