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Big issue with Acrobat 8 Pro. Saving to EPScause program auto quit. - Adobe Acrobat Macintosh

Hi all, in brief, i'm support a prepress department and they have just installed Acrobat 8 Pro along with CS2 Premium which is installed all along. Problem comes when their staff were processing some prints ads in PDF format and saving it to EPS format. Opening PDF is not a problem, saving however causes Acrobat 8 to quit unexpectedly everytime. Have done the following steps: 1. Repair permission as admin, 2. Removed and reinstalled Acrobat 8 Pro, 3. Disabled Updater plugin which i have read up in this forum that might be the cause of problem. 4. Created another user ...

  1. #1

    Default Big issue with Acrobat 8 Pro. Saving to EPScause program auto quit.

    Hi all,

    in brief, i'm support a prepress department and they have just installed Acrobat 8 Pro along with CS2 Premium which is installed all along.

    Problem comes when their staff were processing some prints ads in PDF format and saving it to EPS format. Opening PDF is not a problem, saving however causes Acrobat 8 to quit unexpectedly everytime.

    Have done the following steps:
    1. Repair permission as admin,
    2. Removed and reinstalled Acrobat 8 Pro,
    3. Disabled Updater plugin which i have read up in this forum that might be the cause of problem.
    4. Created another user account and tried their routine workflow and problem persist.

    I can't think of anything more after searching and reading up problems with Acrobat 8 Pro in this forum other than reinitializing the only G5 that is having this problem among the other 3 more G5 which have no issue.

    Spec of Macintosh:
    PowerMac G5 Dual 2GHz, 2GB memory, 160GB HDD of which 90GB are free space.

    I shall post the crash log as well in case any guru can help to narrow down something out of it.
    Pardon me for this is a long one...

    Crash Log:

    Date/Time: 2007-01-12 12:07:18.520 +0800
    OS Version: 10.4.8 (Build 8L127)
    Report Version: 4

    Command: Acrobat
    Path: /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/MacOS/Acrobat
    Parent: WindowServer [57]

    Version: 8.0.0 (8.0.0)

    PID: 840
    Thread: 0

    Exception: EXC_BAD_ACCESS (0x0001)
    Codes: KERN_INVALID_ADDRESS (0x0001) at 0x09b9fff0

    Thread 0 Crashed:
    0 <<00000000>> 0xffff8c00 __memcpy + 1120 (cpu_capabilities.h:189)
    1 com.apple.QD 0x91781948 StdPutPicCommon + 292
    2 com.apple.QD 0x917817fc InternalPutPicData + 72
    3 com.apple.QD 0x91782514 PutPicRgnHandle + 92
    4 com.apple.QD 0x9179814c PutPixMap + 640
    5 com.apple.QD 0x91797bd4 RecordStdBitsInPICT + 436
    6 com.apple.QD 0x917679a8 StdBits + 148
    7 com.apple.QD 0x9175ca58 CommonBits + 556
    8 com.apple.QD 0x9175c6f0 CopyBits + 580
    9 com.adobe.Acrobat.framework 0x841aaa84 RunAcrobatInBrowser + 88196
    10 com.adobe.Acrobat.framework 0x8420db88 CopiesPagesPDE_Open + 306304
    11 com.adobe.Acrobat.framework 0x8420dc5c CopiesPagesPDE_Open + 306516
    12 com.adobe.Acrobat.framework 0x8450c360 CopiesPagesPDE_Open + 3445848
    13 com.adobe.Acrobat.framework 0x8450de44 CopiesPagesPDE_Open + 3452732
    14 com.adobe.Acrobat.framework 0x8450f4b8 CopiesPagesPDE_Open + 3458480
    15 com.adobe.Acrobat.framework 0x8450fe00 CopiesPagesPDE_Open + 3460856
    16 com.adobe.Acrobat.framework 0x8425461c CopiesPagesPDE_Open + 595732
    17 com.adobe.Acrobat.framework 0x842164f4 CopiesPagesPDE_Open + 341484
    18 com.adobe.Acrobat.framework 0x842167a8 CopiesPagesPDE_Open + 342176
    19 ...dobe.AcrobatPlugin.Comments 0x8c66ad1c AcroPluginMain + 1067956
    20 ...adobe.AcrobatPlugin.Web2PDF 0x86aafb44 AcroPluginMain + 278072
    21 com.adobe.Acrobat.framework 0x8421681c CopiesPagesPDE_Open + 342292
    22 com.adobe.Acrobat.framework 0x8439f084 CopiesPagesPDE_Open + 1950076
    23 com.adobe.Acrobat.framework 0x8418cb48 RunAcrobat + 2086740
    24 com.apple.AppKit 0x93788c4c -[NSApplication sendAction:to:from:] + 108
    25 com.apple.AppKit 0x937e34b8 -[NSMenu performActionForItemAtIndex:] + 392
    26 com.apple.AppKit 0x937e323c -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 104
    27 com.apple.AppKit 0x936ea500 _NSHandleCarbonMenuEvent + 372
    28 com.apple.AppKit 0x936e7e64 _DPSNextEvent + 1280
    29 com.apple.AppKit 0x936e77a8 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 116
    30 com.apple.AppKit 0x936e3cec -[NSApplication run] + 472
    31 com.adobe.Acrobat.framework 0x83f9005c RunAcro
    Maverick_Liew@adobeforums.com Guest

  2. #2

    Default Re: Big issue with Acrobat 8 Pro. Saving toEPS cause program auto quit.

    32 com.adobe.Acrobat.framework 0x83f8f4e4 RunAcrobat + 240
    33 com.adobe.Acrobat.Pro 0x00003b2c start + 5956
    34 com.adobe.Acrobat.Pro 0x0000257c start + 404
    35 com.adobe.Acrobat.Pro 0x00002424 start + 60

    Thread 1:
    0 libSystem.B.dylib 0x9002bbc8 semaphore_wait_signal_trap + 8
    1 libSystem.B.dylib 0x900306ac pthread_cond_wait + 480
    2 ...ple.CoreServices.CarbonCore 0x90c025bc MPWaitOnSemaphore + 184
    3 AdobeACE 0x8fc39aa8 ACEInitialize + 6336
    4 AdobeACE 0x8fc3978c ACEInitialize + 5540
    5 ...ple.CoreServices.CarbonCore 0x90bc48b0 PrivateMPEntryPoint + 76
    6 libSystem.B.dylib 0x9002b508 _pthread_body + 96

    Thread 2:
    0 <<00000000>> 0xffff8278 __spin_lock + 24 (cpu_capabilities.h:179)
    1 libSystem.B.dylib 0x90001294 pthread_mutex_lock + 92
    2 ...ple.CoreServices.CarbonCore 0x90b8bbd8 TSLockMutex + 88
    3 ...ple.CoreServices.CarbonCore 0x90bc49fc MPWaitOnQueue + 60
    4 ...dobe.AcrobatPlugin.Comments 0x8c68fb10 AcroPluginMain + 1218984
    5 ...dobe.AcrobatPlugin.Comments 0x8c690810 AcroPluginMain + 1222312
    6 ...ple.CoreServices.CarbonCore 0x90bc48b0 PrivateMPEntryPoint + 76
    7 libSystem.B.dylib 0x9002b508 _pthread_body + 96

    Thread 3:
    0 libSystem.B.dylib 0x9002e88c kevent + 12
    1 com.apple.DesktopServices 0x92873250 TFSNotificationTask::FSNotificationTaskProc(void*) + 56
    2 ...ple.CoreServices.CarbonCore 0x90bc48b0 PrivateMPEntryPoint + 76
    3 libSystem.B.dylib 0x9002b508 _pthread_body + 96

    Thread 4:
    0 libSystem.B.dylib 0x9002bbc8 semaphore_wait_signal_trap + 8
    1 libSystem.B.dylib 0x900306ac pthread_cond_wait + 480
    2 ...ple.CoreServices.CarbonCore 0x90bc4aa0 MPWaitOnQueue + 224
    3 com.apple.DesktopServices 0x928738cc TNodeSyncTask::SyncTaskProc(void*) + 116
    4 ...ple.CoreServices.CarbonCore 0x90bc48b0 PrivateMPEntryPoint + 76
    5 libSystem.B.dylib 0x9002b508 _pthread_body + 96

    Thread 5:
    0 libSystem.B.dylib 0x9002bbc8 semaphore_wait_signal_trap + 8
    1 libSystem.B.dylib 0x900306ac pthread_cond_wait + 480
    2 com.apple.Foundation 0x92966300 -[NSConditionLock lockWhenCondition:] + 68
    3 com.apple.AppKit 0x93784708 -[NSUIHeartBeat _heartBeatThread:] + 324
    4 com.apple.Foundation 0x9295f194 forkThreadForFunction + 108
    5 libSystem.B.dylib 0x9002b508 _pthread_body + 96
    Maverick_Liew@adobeforums.com Guest

  3. #3

    Default Re: Big issue with Acrobat 8 Pro. Saving toEPS cause program auto quit.

    Thread 0 crashed with PPC Thread State 64:
    srr0: 0x00000000ffff8c00 srr1: 0x100000000200f030 vrsave: 0x00000000fff80000
    cr: 0x24044220 xer: 0x0000000000000000 lr: 0x0000000091781948 ctr: 0x0000000003ffb1c0
    r0: 0x0000000000000000 r1: 0x00000000bfffc390 r2: 0x0000000001cbca00 r3: 0x0000000001cbd280
    r4: 0x0000000009ba0000 r5: 0xffffffffffffb480 r6: 0xffffffffffffffef r7: 0xffffffffffffffdf
    r8: 0xffffffffffffffcf r9: 0xffffffffffffffff r10: 0x0000000000000000 r11: 0x00000000a1747a60
    r12: 0x0000000001b84280 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
    r16: 0x00000000bfffcb84 r17: 0x00000000bfffcb8c r18: 0x00000000bfffcd90 r19: 0x0000000000000000
    r20: 0x00000000bfffc952 r21: 0x00000000bfffc942 r22: 0x0000000000000160 r23: 0x0000000000000000
    r24: 0x0000000009cd9000 r25: 0xffffffffffffb480 r26: 0xffffffffffffbd00 r27: 0x00000000002ff7c0
    r28: 0x0000000000000880 r29: 0x00000000002ff7c4 r30: 0x0000000000002000 r31: 0x00000000917817c4

    Binary Images Description:
    0x1000 - 0x3fff com.adobe.Acrobat.Pro 8.0.0 /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/MacOS/Acrobat
    0x17f8000 - 0x17fafff com.apple.textencoding.unicode 2.0 /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
    0x8615000 - 0x863cfff com.adobe.AXE8SharedExpat AdobeAXE8SharedExpat 3.3.208 (3.3.208) /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/AdobeAXE8SharedExpat
    0x8b6e000 - 0x8b80fff com.adobe.personalization adobe_personalization 2.0.0 (2.0) /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Frameworks/adobe_personalization.framework/adobe_personalization
    0x8b88000 - 0x8be5fff com.adobe.AdobeXMPCore Adobe XMP Core 4.0 -c 316 44 . 253921 (???) /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Frameworks/AdobeXMP.framework/AdobeXMP
    0x8d67000 - 0x8d7cfff com.adobe.selfhealer AdobeSelfHealing version 2.1.0 (2.1.0) /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Frameworks/AdobeSelfHealing.framework/AdobeSelfHealing
    0x8da5000 - 0x8db3fff com.adobe.epic adobe_epic 2.0.0 (2.0) /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Frameworks/adobe_epic.framework/adobe_epic
    0x8dce000 - 0x8de1fff com.adobe.asneu.framework asneu version 1.6.2f01 (1.6.2) /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Frameworks/asneu.framework/asneu
    0x8f05000 - 0x8f4afff com.adobe.adobe_pcd adobe_pcd 1.0.0 (1.0) /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Frameworks/adobe_pcd.framework/adobe_pcd
    0x9383000 - 0x93bafff com.adobe.ARE AdobeARE 1.5.02 (1.5.02) /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Frameworks/AdobeARE.framework/AdobeARE
    0x93c2000 - 0x93e4fff com.adobe.BIBUtils AdobeBIBUtils 1.1.01 (1.1.01) /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Frameworks/AdobeBIBUtils.framework/AdobeBIBUtils
    0xaf22000 - 0xb0b6fff com.adobe.Acrobat.adm 8.0.0 /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/MacOS/SPPlugins/AdobeADM.bundle/Contents/MacOS/AdobeADM
    0x40000000 - 0x4009ffff AdobeJP2K /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Frameworks/AdobeJP2K.framework/Versions/A/AdobeJP2K
    0x45000000 - 0x4508efff com.adobe.Preflight Preflight version 8.0.0 (224) (8.0.0 (224)) /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Plug-ins/Preflight.acroplugin/Preflight
    0x83f8c000 - 0x84eecfff com.adobe.Acrobat.framework Acrobat version 8.0.0 (8.0.0) /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Frameworks/Acrobat.framework/Acrobat
    0x869f5000 - 0x86a24fff com.adobe.AcrobatPlugin.WebLink 8.0.0 /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Plug-ins/WebLink.acroplugin/Contents/MacOS/WebLink
    0x86a6a000 - 0x86b1ffff com.adobe.AcrobatPlugin.Web2PDF 8.0.0 /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Plug-ins/Web2PDF.acroplugin/Contents/MacOS/Web2PDF
    0x86d39000 - 0x86f38fff com.adobe.AcrobatPlugin.TouchUp 8.0.0 /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Plug-ins/TouchUp.acroplugin/Contents/MacOS/TouchUp
    0x872f5000 - 0x87316fff com.adobe.AcrobatPlugin.TablePicker 8.0.0 /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Plug-ins/TablePicker.acroplugin/Contents/MacOS/TablePicker
    0x87361000 - 0x87453fff com.adobe.AcrobatPlugin.Spelling 8.0.0 /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Plug-ins/Spelling.acroplugin/Contents/MacOS/Spelling
    0x87567000 - 0x87581fff com.adobe.AcrobatPlugin.SendMail 8.0.0 /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Plug-ins/SendMail.acroplugin/Contents/MacOS/SendMail
    0x875bd000 - 0x8762afff com.adobe.AcrobatPlugin.Search 8.0.0 /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Plug-ins/Search.acroplugin/Contents/MacOS/Search
    0x876c4000 - 0x8777dfff com.adobe.AcrobatPlugin.Scan 8.0.0 /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Plug-ins/Scan.acroplugin/Contents/MacOS/Scan
    0x8782d000 - 0x87891fff com.adobe.AcrobatPlugin.SaveAsXML 8.0.0 /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Plug-ins/SaveAsXML.acroplugin/Contents/MacOS/SaveAsXML
    0x879bd000 - 0x87a1efff com.adobe.AcrobatPlugin.SaveAsRTF 8.0.0 /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Plug-ins/SaveAsRTF.acroplugin/Contents/MacOS/SaveAsRTF
    0x87aba000 - 0x87b23fff com.adobe.AcrobatPlugin.Reflow 8.0.0 /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Plug-ins/Reflow.acroplugin/Contents/MacOS/Reflow
    0x87bd1000 - 0x87be7fff com.adobe.AcrobatPlugin.ReadOutLoud 8.0.0 /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Plug-ins/ReadOutLoud.acroplugin/Contents/MacOS/ReadOutLoud
    0x87c12000 - 0x882c2fff com.adobe.AcrobatPlugin.PPKLite 8.0.0 /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Plug-ins/PPKLite.acroplugin/Contents/MacOS/PPKLite
    0x88f4f000 - 0x88fe4fff com.adobe.AcrobatPlugin.PDDom 8.0.0 /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Plug-ins/PDDom.acroplugin/Contents/MacOS/PDDom
    0x89102000 - 0x89125fff com.adobe.AcrobatPlugin.PaperCapture 8.0.0 /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Plug-ins/PaperCapture.acroplugin/Contents/MacOS/PaperCapture
    0x8916e000 - 0x89338fff com.adobe.AcrobatPlugin.Multimedia 8.0.0 /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Plug-ins/Multimedia.acroplugin/Contents/MacOS/Multimedia
    0x897a8000 - 0x89c43fff com.adobe.AcrobatPlugin.MakeAccessible 8.0.0 /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Plug-ins/MakeAccessible.acroplugin/Contents/MacOS/MakeAccessible
    0x8a070000 - 0x8a138fff com.adobe.AcrobatPlugin.JDFProdDef 8.0.0 /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Plug-ins/JDFProdDef.acroplugin/Contents/MacOS/JDFProdDef
    0x8a26d000 - 0x8a285fff com.adobe.AcrobatPlugin.InDesignPI 8.0.0 /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Plug-ins/InDesignPI.acroplugin/Contents/MacOS/InDesignPI
    0x8a2ac000 - 0x8a391fff com.adobe.AcrobatPlugin.ImageConversion 8.0 /Applications/Adobe Acrobat 8 Professional/Adobe
    Maverick_Liew@adobeforums.com Guest

  4. #4

    Default Re: Big issue with Acrobat 8 Pro. Saving toEPS cause program auto quit.

    Thanks for the help in advance....
    Maverick_Liew@adobeforums.com Guest

  5. #5

    Default Re: Big issue with Acrobat 8 Pro. Saving toEPS cause program auto quit.

    It works under 10.4.8 on a Macbook Pro. However, a G5 is different,
    but maybe it is something on your system.

    Virus Protection? Firewall software? Haxies?

    ....Mike
    MikeKazlow@adobeforums.com Guest

  6. #6

    Default Re: Big issue with Acrobat 8 Pro. Saving toEPS cause program auto quit.

    Thanks Mike for the suggestion.
    Sadly, there are a couple of similar config G5 PowerMacs around and work without a single problem with same doents. Basic setup : Sophos Anti-virus without any firewall.

    I would very much like to steer away the thought of hardware issue (eg: memory, cpu etc). If there ain any possible resolution/suggestion, i guess i have to try the "archive and install" which is my last resort. The people at prepress ain gonna be happy with me on this... :(

    Once again, thanks Mike for the suggestion...
    Maverick_Liew@adobeforums.com Guest

  7. #7

    Default Re: Big issue with Acrobat 8 Pro. Saving toEPS cause program auto quit.



    You could try to turn off the Anti-virus software. You could fix
    permissions, run the unix cron jobs with a utility like macjanitor,
    run disk warrior in case there is some directory damage, and just for
    kicks re-install Acrobat. Failing all that a new install of the OS
    seems inevitable.

    ....Mike
    MikeKazlow@adobeforums.com Guest

  8. #8

    Default Re: Big issue with Acrobat 8 Pro. Saving toEPS cause program auto quit.

    Hi Mike, thanks again.

    Now i'm waiting for them to give me a go sign as they are alway busy and need the machine.

    Appreciate your help and advice. Hope something good turn up.

    Maverick
    Maverick_Liew@adobeforums.com Guest

  9. #9

    Default Re: Big issue with Acrobat 8 Pro. Saving toEPS cause program auto quit.

    I would suggest trying to firstly ensure the PDF file is free from problems.

    Run a preflight - Advanced / Preflight / PDF/X-1a /

    We might find the content is somehow affecting the export to EPS ...

    Jon
    Jon Bessant Guest

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