Blue screen with v7 but not v6

[David Lingard]

Hi, I've recently upgraded from v6 to v7 and have both still installed (installed 7 into its own folder).

Today I looked at Liquify in v7 for the first time and a got a blue screen as soon as I clicked on Liquify in the menu.

I'm running P4 (1.5 MHz), W2K SP2, 768 Mb and 3 HDs of different sizes

The error message said:

STOP: :0000001E 0xC0000005, 0xA0021448, 0x00000000, 0x00000021)
KMODE_EXCEPTION_NOT_HANDLED
Address A0021448 base at A00000000, Date stamp 3aa010b4 - Win32K.sys

It then talked about disk space and I remembered that I'd recently reset PS preferences and set the use of RAM to 75% but forgot to specify Scratchdisk location (startup partition doesn't have a lot of space). I thought I'd solved the problem, reset the Scratch disks to where there's lots of space, but even after restarting Windows and confirming the scratch disk temporary file being created on the correct drive I still get the same blue screen when clicking in the menu for Liquify.

Now, I now that a blue screen normally means hardware faults - but - Liquify works just fine in version 6...

Can anyone give me a pointer please?

David

[LenHewitt]

BSOD's just about always indicate driver problems. There is a very good
chance that it could be your video driver.

As a diagnostic, turn down hardware acceleration to zero. If that cures it,
it is definitely a video driver problem and it's time to check for updated
drivers.

If it doesn't help, it could still be the video driver, but it would also be
worth trying reducing your AGP aperture setting in your BIOS setup to 64.

[Pierre Courtejoie]

....because the liquify engine was different (i.e. it didn't handle the other layers?)

[David Lingard]

Thank you Len and Pierre, it's just that I wanted to understand the cause of the problem.

Setting HW accel to minimum does indeed allow it all to work and I'll download the newest drivers next. What's the world coming to when a driver download is 18MB?

Thanks again.