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Cannot Connect After Moving to GoDaddy - Macromedia Contribute Connection Administrtion

Any help on this matter would be GREATLY APPRECIATED! We had been hosting our website with a local company and on October 30 we switched our hosting plan to GoDaddy. Since then we are unable to connect to Contribute using our new FTP information. We receive an error message that Contribute needs to locate our website on the FTP server. GoDaddy instructed us just to place a forward slash "/" in the space, but then we get an error message that Contribute cannot verify our connection information. We recently purchased a new domain on GoDaddy and created a connection with ...

  1. #1

    Default Cannot Connect After Moving to GoDaddy

    Any help on this matter would be GREATLY APPRECIATED!

    We had been hosting our website with a local company and on October 30 we
    switched our hosting plan to GoDaddy. Since then we are unable to connect to
    Contribute using our new FTP information. We receive an error message that
    Contribute needs to locate our website on the FTP server. GoDaddy instructed
    us just to place a forward slash "/" in the space, but then we get an error
    message that Contribute cannot verify our connection information.

    We recently purchased a new domain on GoDaddy and created a connection with no
    problem, and it never asked us to locate our website on the FTP server. I'm
    wondering if something with the hosting switch is causing this problem, and
    moreso is there ANYONE that can help us???

    HannahPA Guest

  2. #2

    Default Re: Cannot Connect After Moving to GoDaddy

    Hi,
    For the first case, please try making the home directory of the ftp user as
    webroot.
    For Example in case the site is at /inetpub/wwwroot/site1, try making the home
    directory of the ftp user as /inetpub/wwwroot. OR
    In case the site is at /var/www/html/site1, try making the home directory of
    the ftp user as /var/www/html

    Thanks,
    manoj




    m gupta Guest

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