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Cannot extract the embedded font "font"? What's happening? - Adobe Acrobat Macintosh

We are running Acrobat 7.0.2 on a G5 with Dual 1.8 Ghz processors and 1.25 GB of RAM. We are running System 10.3.9. When opening PDF files supplied from our customers, we occasionally get this error: "Cannot extract the embedded font "Optima". (or Optima Bold) Some characters may not display continued...

  1. #1

    Default Cannot extract the embedded font "font"? What's happening?

    We are running Acrobat 7.0.2 on a G5 with Dual 1.8 Ghz processors and 1.25 GB of RAM. We are running System 10.3.9.

    When opening PDF files supplied from our customers, we occasionally get this error: "Cannot extract the embedded font "Optima". (or Optima Bold) Some characters may not display or print correctly"

    Any ideas about what is causing this? I work at a newspaper, so our PDF files come from many sources using different equipment and software.

    Any help would be appreciated. It's more of a nuisance than anything else, but I'd like to get idea about what - if anything - I can do.

    Roger Herold
    The Baltimore Sun
    Roger_Herold@adobeforums.com Guest

  2. #2

    Default Re: Cannot extract the embedded font "font"? What's happening?

    OK - we pretty much know the answer, so since you are at a commercial
    premise, you are preflighting the PDFs right?

    Jon
    Jon_Bessant@adobeforums.com Guest

  3. #3

    Default Re: Cannot extract the embedded font "font"? What's happening?

    Jon,

    Yes, we are using PitStop 6.5.1 and it reports no errors with the any of the fonts.

    Roger Herold
    Roger_Herold@adobeforums.com Guest

  4. #4

    Default Re: Cannot extract the embedded font "font"? What's happening?

    OK - does your Profile check for any missing fonts?

    Try the preflight with PDF/X-1a:2001 or 2003 and then see.

    If it passes - go to the GENERAL INFORMATION page in the Pitstop report
    - what is the PDF producer? Also - what format is the embedded font
    which is cuasing problems in the FONTS page?

    Jon
    Jon_Bessant@adobeforums.com Guest

  5. #5

    Default Re: Cannot extract the embedded font "font"? What's happening?

    You can find a very good and safe method here: http://pdffontextract.blogspot.com
    felix.gbc Guest

  6. #6

    Default Re: Cannot extract the embedded font "font"? What's happening?

    We are running Acrobat 7.0.2 on a G5 with Dual 1.8 Ghz processors and 1.25 GB of RAM. We are running System 10.3.9.

    When opening PDF files supplied from our customers, we occasionally get this error: "Cannot extract the embedded font "Optima". (or Optima Bold) Some characters may not display or print correctly"

    Any ideas about what is causing this? I work at a newspaper, so our PDF files come from many sources using different equipment and software.

    Any help would be appreciated. It's more of a nuisance than anything else, but I'd like to get idea about what - if anything - I can do.

    Roger Herold
    The Baltimore Sun[/QUOTE]

    Try using a newer version of Acrobat
    Unregistered Guest

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