Cannot print multiple pages

[Barbara_Morsberger@adobeforums.com]

I am unable print multiple pages after I upgraded Acrobat 8 Professional. Worked fine with Acrobat 7. I receive a pictwpstops stopped with status 1 message.

G4 iMac
1.5 GByte Ram
Tiger with latest updates
Adobe CS2 with latest updates and Acrobat 8
Brother MFC-5840CN printer with MFC-5840CN CUPS v1.1 PDD / driver (latest available)

I have removed my local fonts, reset printers, reinstalled printer/PDD files, repaired disk permissions to no avail.

Why is this happening and how do I resolve this? This is our proofing printer.

My CUPS debug output is given below.

* ** Job 1 ***

D [04/Feb/2007:08:28:57 -0500] [Job 6] Error: /undefined in YDVGLJ+Times.New.Roman.Bold050*1
D [04/Feb/2007:08:28:57 -0500] [Job 6] Operand stack:
D [04/Feb/2007:08:28:57 -0500] [Job 6]
D [04/Feb/2007:08:28:57 -0500] [Job 6] Execution stack:
D [04/Feb/2007:08:28:57 -0500] [Job 6] %interp_exit .runexec2 --nostringval-- --nostringval-- --nostringval-- 2 %stopped_push --nostringval-- --nostringval-- --nostringval-- false 1 %stopped_push 1 3 %oparray_pop 1 3 %oparray_pop .runexec2 --nostringval-- --nostringval-- --nostringval-- 2 %stopped_push --nostringval-- --nostringval-- --nostringval--
D [04/Feb/2007:08:28:57 -0500] [Job 6] Dictionary stack:
D [04/Feb/2007:08:28:57 -0500] [Job 6] --dict:1059/1123(ro)(G)-- --dict:1/20(G)-- --dict:83/200(L)-- --dict:120/174(L)-- --dict:54/73(L)-- --dict:212/315(L)-- --dict:72/107(L)-- --dict:0/10(G)-- --dict:0/10(L)-- --dict:2/50(G)-- --dict:56/71(L)--
D [04/Feb/2007:08:28:57 -0500] [Job 6] Current allocation mode is local
D [04/Feb/2007:08:28:57 -0500] [Job 6] Last OS error: 2
D [04/Feb/2007:08:28:57 -0500] [Job 6] ESP Ghostscript 7.05.5: Unrecoverable error, exit code 1
E [04/Feb/2007:08:28:58 -0500] PID 1268 stopped with status 1!
E [04/Feb/2007:08:28:58 -0500] PID 1267 stopped with status 1!
E [04/Feb/2007:08:28:58 -0500] [Job 6] error drawing page 2
E [04/Feb/2007:08:28:58 -0500] [Job 6] pictwpstops - got an error disposing of document = -9783
D [04/Feb/2007:08:28:58 -0500] [Job 6] ERROR during execution of pictwpstops. Error number -9783

* ** Job 2 ***

D [04/Feb/2007:00:06:09 -0500] [Job 5] cups->header.Duplex = 0
D [04/Feb/2007:00:06:09 -0500] [Job 5] cups->page = 2
D [04/Feb/2007:00:06:09 -0500] [Job 5] cups->ppd = 0x1103b80
D [04/Feb/2007:00:06:09 -0500] [Job 5] cups->ppd->flip_duplex = 0
D [04/Feb/2007:00:06:09 -0500] [Job 5] width = 4950, height = 6450
D [04/Feb/2007:00:06:09 -0500] [Job 5] PageSize = [ 612 792 ], HWResolution = [ 600 600 ]
D [04/Feb/2007:00:06:09 -0500] [Job 5] HWMargins = [ 9.000 9.000 9.000 9.000 ]
D [04/Feb/2007:00:06:09 -0500] [Job 5] matrix = [ 8.333 0.000 0.000 -8.333 -75.000 6525.000 ]
D [04/Feb/2007:00:06:09 -0500] [Job 5] Contrast_Bright() pdev->dm.dmPrivate.epBrightness = 0
D [04/Feb/2007:00:06:09 -0500] [Job 5] Contrast_Bright() pdev->dm.dmPrivate.epContrast = 0
D [04/Feb/2007:00:06:09 -0500] [Job 5] Error: /undefined in YDVGLE+Helvetica-Bold
D [04/Feb/2007:00:06:09 -0500] [Job 5] Operand stack:
D [04/Feb/2007:00:06:09 -0500] [Job 5] false
D [04/Feb/2007:00:06:09 -0500] [Job 5] Execution stack:
D [04/Feb/2007:00:06:09 -0500] [Job 5] %interp_exit .runexec2 --nostringval-- --nostringval-- --nostringval-- 2 %stopped_push --nostringval-- --nostringval-- --nostringval-- false 1 %stopped_push 1 3 %oparray_pop 1 3 %oparray_pop .runexec2 --nostringval-- --nostringval-- --nostringval-- 2 %stopped_push --nostringval-- --nostringval-- --nostringval--
D [04/Feb/2007:00:06:09 -0500] [Job 5] Dictionary stack:
D [04/Feb/2007:00:06:09 -0500] [Job 5] --dict:1059/1123(ro)(G)-- --dict:1/20(G)-- --dict:83/200(L)-- --dict:120/174(L)-- --dict:54/73(L)-- --dict:212/315(L)-- --dict:72/107(L)-- --dict:0/10(G)-- --dict:0/10(L)-- --dict:2/50(G)-- --dict:56/71(L)-- --dict:1059/1123(ro)(G)--
D [04/Feb/20

[Barbara_Morsberger@adobeforums.com]

Any response? I need a solution to this problem.

Is there another vehicle for support.

[Jon Bessant]

Are you stating that every PDF fails to print or just a chosen few?

Jon

[Barbara_Morsberger@adobeforums.com]

Every multi-page PDF I have tried to print has only printed the first page. After further analysis I have found the two samples above from the cups log.

[MarkATS@adobeforums.com]

You use a multi-function printer as a proofing device? Drivers for these thing are notioriously buggy. Short term solution is to use Preview, or go back to Acrobat 7, or use Print as Image in Acrobat 8

[Barbara_Morsberger@adobeforums.com]

So, what I am reading is it is the CUPS driver. I will contact Brother about the problem.

Will Acrobat 8 reader have the same problem?