Canon Printer whinge

[Ubiquitous]

Printers are almost consumables these days. I don't know the printer in
question but I imagine its getting a bit old now, it probably isn't that
Canon never stocked it, its just that its so old they no longer support it.


"Audrey" <scotiablue at optusnet dot com dot au> wrote in message
news:3f2cf625$0$14563$afc38c87@news.optusnet.com.a u...

> I've just spent $60 getting a lollipop stick dug out of the paper feed of

my

> Canon BJC8200 bubblejet printer (anybody want to adopt a reasonably well
> behaved, very photogenic 3 year old? <G>). The printhead is dried up and
> ruined, and Canon Australia don't sell replacements. Canon USA do, but I
> can't order one from their website because my zipcode isn't 5 digit. I

have

> a friend over there ordering one to send to me. How brainless though, not
> stocking a replacement part for a printer that was sold in Australia, and
> not interested in getting one in for me. My next printer won't be a canon.
>
> Audrey
>
>

[Ken]

> "Audrey" <scotiablue at optusnet dot com dot au> wrote:
"snaps!" <nospam@websnmail.com.au> wrote:

Top posting fixed.

[snips]

> > The printhead is dried up and ruined, and Canon Australia don't sell
> > replacements.

That sounds a bit nasty, how old is the printer?

> > How brainless though, not stocking a replacement part for a printer
> > that was sold in Australia, and not interested in getting one in for me.

> > My next printer won't be a canon.

> According to the trade practices Act, A manufacturer has to have parts
> available for goods they sell for 7 years after they stop selling them.

I beleive that this is incorrect. The wording of the act is something like
"reasonably avaialble" for a "reasonable time" Not saying that Canon's
alledged actions are just, but I don't beleive the time frame is defined.
Should the manufacturer of a $100 printer be compelled to hold spare parts
for the same length of time as the manufacturer of a several thousand dollar
piece of farming equipment?

How long is a reasonable time? What is reasonably available?

> TPA also says firms like Canon (to name just one) cannot withold circuit
> diagrams and technical repair information from independent repairers.

Are you sure? Which part of the act?

> From
> Canon's attitude I'd say they think the only time their behaviour is

illegal

> is when they get caught.

Have they done anything illegal? How old is the BJC-8200, how much was it
sold for new?

[snips]

KC

[Southern Flyer]

Based on my experiences in the USA with the "support" for a canon scanner product I
have so far declined to purchase anything else with the canon trademark (6 years now).
I bought a scanner w/the bundled (canon very basic) photo software. the canon scanner
people said the photo software was not their problem since it was software. the canon
excuse for a software company said it was not their problem because it was free and not a
retail purchase. it had a demonstrable bug that made it non usable - they could care less (it
made the software go unresponsive in what appeared to be an infinite loop trying to do a
simple photo-paint operation on more than one hiQ scan.

Canon is "pretty product" as long as you never want nor need canon ever again - until
you have cash for another buy.

YMMV

"Audrey" <scotiablue at optusnet dot com dot au> wrote in message news:3f2cf625$0$14563$afc38c87@news.optusnet.com.a u...

> I've just spent $60 getting a lollipop stick dug out of the paper feed of my
> Canon BJC8200 bubblejet printer (anybody want to adopt a reasonably well
> behaved, very photogenic 3 year old? <G>). The printhead is dried up and
> ruined, and Canon Australia don't sell replacements. Canon USA do, but I
> can't order one from their website because my zipcode isn't 5 digit. I have
> a friend over there ordering one to send to me. How brainless though, not
> stocking a replacement part for a printer that was sold in Australia, and
> not interested in getting one in for me. My next printer won't be a canon.
>
> Audrey
>
>

[Audrey]

The printer is about 2 1/2 years old, and cost over $800. At the time I
bought it, it was considered one of the top of the range photo quality
printers. The printhead has dried up because it wasn't used for a while, it
wasn't working and I had a new babe who definitely wasn't placid, and I
wasn't going to drag a printer out to a repair shop with a screaming baby
and a toddler. My fault there.

Audrey
"Ken" <n e w s (at) k e n c h a n d l e r . c o m> wrote in message
news:3f2d8056$0$10355$afc38c87@news.optusnet.com.a u...

> > "Audrey" <scotiablue at optusnet dot com dot au> wrote:

> "snaps!" <nospam@websnmail.com.au> wrote:
>
> Top posting fixed.
>
> [snips]
>

> > > The printhead is dried up and ruined, and Canon Australia don't sell
> > > replacements.

>
> That sounds a bit nasty, how old is the printer?
>

> > > How brainless though, not stocking a replacement part for a printer
> > > that was sold in Australia, and not interested in getting one in for

me.

>

> > > My next printer won't be a canon.

>

> > According to the trade practices Act, A manufacturer has to have parts
> > available for goods they sell for 7 years after they stop selling them.

>
> I beleive that this is incorrect. The wording of the act is something

like

> "reasonably avaialble" for a "reasonable time" Not saying that Canon's
> alledged actions are just, but I don't beleive the time frame is defined.
> Should the manufacturer of a $100 printer be compelled to hold spare parts
> for the same length of time as the manufacturer of a several thousand

dollar

> piece of farming equipment?
>
> How long is a reasonable time? What is reasonably available?
>

> > TPA also says firms like Canon (to name just one) cannot withold circuit
> > diagrams and technical repair information from independent repairers.

>
> Are you sure? Which part of the act?
>

> > From
> > Canon's attitude I'd say they think the only time their behaviour is

> illegal

> > is when they get caught.

>
> Have they done anything illegal? How old is the BJC-8200, how much was it
> sold for new?
>
> [snips]
>
> KC
>
>

[Stuart Elflett]

Don't know who you asked to sell you one, but I guarantee Canon
Australia do sell them... we sell quite a few...

Cheers,
Stuart Elflett
Dataman Pty Ltd

On Sun, 3 Aug 2003 21:47:32 +1000, "Audrey" <scotiablue at optusnet
dot com dot au> wrote:

>I've just spent $60 getting a lollipop stick dug out of the paper feed of my
>Canon BJC8200 bubblejet printer (anybody want to adopt a reasonably well
>behaved, very photogenic 3 year old? <G>). The printhead is dried up and
>ruined, and Canon Australia don't sell replacements. Canon USA do, but I
>can't order one from their website because my zipcode isn't 5 digit. I have
>a friend over there ordering one to send to me. How brainless though, not
>stocking a replacement part for a printer that was sold in Australia, and
>not interested in getting one in for me. My next printer won't be a canon.
>
>Audrey
>

[Ken]

"Audrey" <scotiablue at optusnet dot com dot au> wrote:

> The printer is about 2 1/2 years old, and cost over $800. At the time I
> bought it, it was considered one of the top of the range photo quality
> printers. The printhead has dried up because it wasn't used for a while,

it

> wasn't working and I had a new babe who definitely wasn't placid, and I
> wasn't going to drag a printer out to a repair shop with a screaming baby
> and a toddler. My fault there.

Hi Audrey,

I wasn't familiar with the BJC-8200, I didn't mean to imply your printer was
a $100 throwaway, it was an example I used to highlight the false info in
craps! snappy reply.

I think it is more than likely the person at Canon you spoke to has passed
on the wrong information, this unit was sold in 1999, I would be amazed if
they didn't support it still. The Printhead for the BJC-8200 is known
as a "BC-50" It might cost you more than a new printer, but should still be
available.

Online prices seem to be around the $200-300 mark, our resident Canon
printer man Stuart might be able to give you a price.

KC

[Fred snr]

Just wondering if you enquired through a local Spare Parts Agent?
[url]http://www.canon.com.au/support/spares_agents.html[/url]

Audrey wrote:

> I've just spent $60 getting a lollipop stick dug out of the paper feed of

my

> Canon BJC8200 bubblejet printer (anybody want to adopt a reasonably well
> behaved, very photogenic 3 year old? <G>). The printhead is dried up and
> ruined, and Canon Australia don't sell replacements. Canon USA do, but I
> can't order one from their website because my zipcode isn't 5 digit. I

have

> a friend over there ordering one to send to me. How brainless though, not
> stocking a replacement part for a printer that was sold in Australia, and
> not interested in getting one in for me. My next printer won't be a canon.
>
> Audrey

[Audrey]

Thanks Fred. I've emailed Stuart off list and hopefully I'll be printing
soon :-). I was given the information that it wasn't available in Oz by a
local repairer, and I was referred there by Canon, so I figured they might
know what they were talking about. Obviously I was wrong :-)

Audrey

"Fred snr" <fred@bedrock.com> wrote in message
news:lVuXa.11950$bo1.6291@news-server.bigpond.net.au...

> Just wondering if you enquired through a local Spare Parts Agent?
> [url]http://www.canon.com.au/support/spares_agents.html[/url]
>
> Audrey wrote:

> > I've just spent $60 getting a lollipop stick dug out of the paper feed

of

> my

> > Canon BJC8200 bubblejet printer (anybody want to adopt a reasonably well
> > behaved, very photogenic 3 year old? <G>). The printhead is dried up and
> > ruined, and Canon Australia don't sell replacements. Canon USA do, but I
> > can't order one from their website because my zipcode isn't 5 digit. I

> have

> > a friend over there ordering one to send to me. How brainless though,

not

> > stocking a replacement part for a printer that was sold in Australia,

and

> > not interested in getting one in for me. My next printer won't be a

canon.

> >
> > Audrey

>
>
>
>