Can't download, just receive a red X

[Birdie94]

I've tried and tried to download Flash Player and when I tell it to download and install all I get is a box with a red X.

I am running Windows XP with Internet Explorer.

Any ideas?

[Darren McNally - Adobe]

Hi Birdie94,

Try this first: Instructions for uninstalling and reinstalling the Flash
Player:

1. First download the uninstaller to your desktop from here
[url]http://www.adobe.com/go/tn_14157[/url]
2. Before running this uninstaller be sure to read the instruction and close
all running programs.
3. Open the following folder C:\WINDOWS\system32\Macromed\Flash
4. Run the uninstaller
5. What files are left in this folder? C:\WINDOWS\system32\Macromed\Flash
6. If there are files left, delete the Flash folder.
7. Install the Flash Player from here: [url]http://www.adobe.com/go/getflashplayer[/url]
8. Test the Flash Player here: [url]http://www.adobe.com/products/flash/about/[/url]

If the Flash Player did not install properly, there may be a permissions issue
within your Windows Registry. Please login as the Administrator (NOT a User
with Admin privileges) and follow these instructions to open the registry.

Warning: The following solution involves the Windows System Registry. Editing
or manipulating the registry incorrectly can result in serious system damage
which may require re-installation of the operating system. If you are not
comfortable editing the registry, then take your system to a professional. If
you choose to proceed, then it is essential that you create a complete system
backup and a Windows System Restore Point before proceeding. Adobe Systems
cannot be held responsible for damage resulting from this information.

1. Select Start > Run
2. Type in ?regedit?
3. Right click on HKEY_CLASSES_ROOT
4. Select Permissions
5. Select Advanced

For Window XP PRO (Not HOME)

Compare your permissions with the ones in this screenshot. Reply with any
differences that you see.

[url]http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=kb400116[/url]

Thanks, -Darren

[Birdie94]

I uninstalled and reinstalled and it still doesn't work.

I checked the settings you asked for an mine are all the same as yours with
the exception of the entire line that states POWER USERS, I do not have that
line.

[Darren McNally - Adobe]

Thanks for the reply. Are you using Window XP Home or Pro?

[Birdie94]

I am using Home edition.

[Darren McNally - Adobe]

Hi Birdie94,

I just sent you an email with my contact info. Can you send me an email when you have time? I would like to help you resolve this.

[Birdie94]

I haven't received the email yet. :sad;

[Darren McNally - Adobe]

Hi Birdie94, Please send me an email to my temp address here:

[email]support_flash@hotmail.com[/email]

[Unregistered]

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