Can't install

[John Norwood]

Hi,

I received Adobe Photoshop Elements with the standard software load of my Sony VAIO Digital Studio Computer. However, I cannot use it, because the registration card was not provided.

I sent email to the [email]techdocs@adobe.com[/email] and it bounced.

Hopefully, someone has a workaround or solution. I ended up deleting it in the hopes that the Sony Application Backup would not require the registration number, but .... it did.

So, I have a completely useless piece of software.

Any solutions?? I can provide proof of purchase.

Thanks in advance.

John

[Barbara Brundage]

Unfortunately, Adobe doesn't provide support for bundled versions, John. You will need to contact Sony to get the serial number.

[Barbara Brundage]

You might want to try Mac's suggestion here:

Topic

how to transfer Elements to new computer

Gail Fleagle - 06:26pm Jun 19, 2003 Pacific

Received Elements with a new Epson Scanner and installed it.

Bought a new iMAc a month later and attempted to install Elements on the new machine. I have the cd but no longer have the ser# that was on the sleeve. All but the last 4 digits appear at thestartup of the application on the old computer. How can I use ethernet file sharing to port the appl and all its plugins, execs when I move my files from the old machine?

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Raymond Robillard - 08:27am Jun 22, 2003 Pacific (#15 of 16)

Bob,

Last time I checked, that serial number was missing four digits (the four
last ones) when compared with what's on my CD jevel case. However, I have a
full commercial version (boxed).

Unless I'm mistaken...

X-Ray

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Mac McDougald - 10:46am Jun 22, 2003 Pacific (#16 of 16)

Correct, last 4 digits don't show.

Serial number for Elements can be found in the registry, however:

-- Photoshop Elements 2.0:
Hkey_Local_Machine/Software/Microsoft/Windows/CurrentVersion/Uninstall/Ad
obe Photoshop Elements 2.0
-- Photoshop Elements 1.0: Hkey_Local_Machine/Software/Adobe/Photoshop
Elements/1.0/Registration key for Photoshop Elements 1.0

Look in Serial field in both cases

Mac

[Mac McDougald]

> You might want to try Mac's suggestion here:

But, I thought he hadn't installed it at all, ever?

Mac

[Barbara Brundage]

Oh, sorry, Mac, and John. I thought it had come preinstalled as part of the bundle.

[Mac McDougald]

Oh, maybe it did...
Unclear, really and I've deleted the thread (newsreader).

Mac

[John500@adobeforums.com]

I am trying to install the tryout version of Acrobat 6.0 on a Windows XP machine. During install I get a messaage "The following applications are using files that need to be updated by this setup. Close these applications and click retry to continue." The application Microsoft Outlook is listed in the box below this message. I close Outlook and still get this same message. I have tried restarting and I do not open outlook but I still get this message.

How can I complete the install?

Thanks

[W_T_Allen@adobeforums.com]

Do you have any anti-spam software or anything similar that might be tying up your Outlook files?

What happens if you try to install in sfae mode?

[John500@adobeforums.com]

Brilliant!

Thank you for your help. The insatll is complete and the software is working.

[W_T_Allen@adobeforums.com]

What was it, the anti-spam or the safe mode?