Can't launch Illustrator CS on Windows XP Pro

[Tammy_Chen@adobeforums.com]

Uninstalled Illustrator 9 and installed Adobe CS on Windows XP Pro. After installation, can't launch Illustrator CS. Get the message "The application failed to initialize properly 0xc0000034". Any suggestions or help would be appreciated. Thanks

[BobHill@adobeforums.com]

Tammy,

Was Illustrator CS installed by user with System Administration Rights? and are you, the user operating it in XP Pro with those same rights?

Bob

[Tammy_Chen@adobeforums.com]

Bob,

Yes, Illustrator CS was installed with Administration rights & yes, I have the same rights. Any suggestions for troubleshooting? Thanks.

[BobHill@adobeforums.com]

Tammy,

When you uninstalled version 9 did you manually be sure that all files were deleted after the uninstall? Although if you did a standard install, it should have gone into it's own folder and any residual files shouldn't be a problem. Also did you have your virus scan turned off when you installed CS and did you turn off anything you might have from Norton when you installed or when trying to launch? What are your system resources saying you have available when this happens (Ctrl Alt Del, Performance)? Also do you get an error message or system freeze, or what?

Bob

[Steven_Shelton@adobeforums.com]

I for the longest time got the same error. I uninstalled the entire CS package, copied the install folder to the hard drive, disabled all of the startup options, rebooted, then reinstalled. I can now get Illustrator to launch, BUT I still have the following problems:

* Illustrator gives me a ton of error messages on launch. Most of these errors read "The procedure entry point XXXXXXXXXX could not be located in the dynamic link library PLUGIN.dll" where XXXXXXXXXX rotates through about a dozen different things each and every launch: "InitializePIExpressDialogs", "PIZLoadString", "PIQuickZToCStringLen", "DeinitializePIExpressDialogs", "Interpolate2DMulti", "PIDMWinExpressDialog", "PIZGetIndString", "PIZLoadString", and around ten other variations. I also get "This application has failed to start because AXEParser.dll was not found" and a couple of other errors on and off.

* InDesign CS tells me that it has an update available, but when I try to install the update, I get a message telling me that the install failed because I need to quit out of all Adobe applications (which I've already done). The option to save it and reinstall it later does not function properly; it does a fresh download each and every time. On the rare occassion in which it does say that it installed the patch properly, my version does not change from 3.0 to 3.0.1 and it still tells me that an update is available.

* When I launch ImageReady CS, I frequently (70% of the time or so) get an error message that "This application has failed to start because illustrator.exe was not found."

For what we pay for this package, is it too much to ask that it install properly on its own without a ton of user intervention?