client can't publish files with 4.0

[akaijen07]

I'll first start by saying that my client has been happily editing and
publishing files since February. Recently, she was on vacation so I made a
couple of minor updates using Dreamweaver. Now she's back, and is no longer
able to publish. I'm not sure it's related. The error message is:

"Contribute encountered a network or file system error. Please try the
operation again, and contact the administrator if the error continues to occur."

The problem started yesterday, but briefly corrected itself. Now she can't
publish at all. I have asked her to go step-by-step through the process of
editing files and I can see the following activity on the server:

-- She opens the file (index.html) and the following file appears on the
server: index.html.LCK
-- She hits "publish" and the following file appears on the server:
index.html.new
-- Then the error message appears for her.

When she closes the page, the index.html.LCK page disappears, but the
index.html.new sticks around.

Interestingly, the .new file is 0k.

We turned on I/O logging, but all it does is confirm that the PUT isn't
happening. However, there are lots of complaints about missing files on the
local drive. They run Active Directory on their network, and I'm curious if
there could be some kind of mapping problem with their user settings
directories, and Contribute is getting hung up when it tries to PUT the
changes.

I'd appreciate any help troubleshooting this issue or any tips before I call
Adobe. :)
Thanks!

[kastamp]

I am also facing tghe same problem today. I cannot believe I was unable to find
a single help on this. i've been trying many of the options but things are
getting worse and worse. Now I can't publish from Dreamweaver and Contribute
also!! Why Adobe doesn't support the ones who upgrade their software?

[q]Originally posted by: akaijen07
I'll first start by saying that my client has been happily editing and
publishing files since February. Recently, she was on vacation so I made a
couple of minor updates using Dreamweaver. Now she's back, and is no longer
able to publish. I'm not sure it's related. The error message is:

"Contribute encountered a network or file system error. Please try the
operation again, and contact the administrator if the error continues to occur."

The problem started yesterday, but briefly corrected itself. Now she can't
publish at all. I have asked her to go step-by-step through the process of
editing files and I can see the following activity on the server:

-- She opens the file (index.html) and the following file appears on the
server: index.html.LCK
-- She hits "publish" and the following file appears on the server:
index.html.new
-- Then the error message appears for her.

When she closes the page, the index.html.LCK page disappears, but the
index.html.new sticks around.

Interestingly, the .new file is 0k.

We turned on I/O logging, but all it does is confirm that the PUT isn't
happening. However, there are lots of complaints about missing files on the
local drive. They run Active Directory on their network, and I'm curious if
there could be some kind of mapping problem with their user settings
directories, and Contribute is getting hung up when it tries to PUT the
changes.

I'd appreciate any help troubleshooting this issue or any tips before I call
Adobe. :)
Thanks![/q]

:mad;

[akaijen07]

Hi,

My problem ended up being that the drive was full. I figured it out only when
I installed a trial copy of Contribute CS3 and tried to update the Web site.
The latest version has a slightly better logging system where I was able to
finally see the communication stream between Contribute and the FTP server.

The problem had nothing to do with the error message that we kept getting. I
wasted hours of mine and my network guy's time chasing down network and
permission problems. Shocking. I'll never recommend Contribute to another
client.

[The Duck]

I too have a client who publish and filename.htm.new is created on the server.
The process stops there without the existing filename.htm being overwritten. I
have checked the diskspace and there is 43MB free so it must be something else
in our case.
Charlie