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Component Transfer Error - Adobe Illustrator Windows

We are using Windows 98 SE. I was working on a campaign sign, 18" X 24". I had made a ai file from eps color file. The company we are buying the signs from wants all of their arteork submitted in black. We are using white corrugated plastic with red text. As I sstarted to open the eps file, Illustrator quit on me. The only thing showing on the screen when I open it is the tool, character, appearance, color, transparency, and layers menu. I have tried unsuccessfully to erase the program and reinstall. I keep getting the component transfer ...

  1. #1

    Default Component Transfer Error

    We are using Windows 98 SE.

    I was working on a campaign sign, 18" X 24". I had made a ai file from eps color file. The company we are buying the signs from wants all of their arteork submitted in black. We are using white corrugated plastic with red text. As I sstarted to open the eps file, Illustrator quit on me. The only thing showing on the screen when I open it is the tool, character, appearance, color, transparency, and layers menu.

    I have tried unsuccessfully to erase the program and reinstall. I keep getting the component transfer error message that says the component is Keyboard Shortcuts. The error is listed as a unspecified error. After I tried to reinstall i get the following message, "An installation Support file could not be removed."

    I do not know what else to do. Do you any of you have any suggestions/

    Thank you.
    Benjamin_Jones@adobeforums.com Guest

  2. #2

    Default Re: Component Transfer Error

    After speaking with Adobe, I went in and deleted the Illustrator preference file from the Application Data file and everything works fine.
    Benjamin_Jones@adobeforums.com Guest

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