Computer freezes when downloading files from Adobe online.

[michaella_m._collins@adobeforums.com]

Whenever I open Acrobat 5 or Photoshop Elements 2 my computer goes to automatically download the "online components" from Adobe online and freezes. can't be avoided, it happens automatically. message says "file = AWEDB files4.awe"

[Jon_Bessant@adobeforums.com]

You might want to disable the automatic updates under the preferences
and download manuallly from the Support/downloads/ section of Adobe.com

Jon

[m._washington@adobeforums.com]

where do you go to stop this i've gone to my system pref. cant find cant start any of my adobe software without the same thing happening where do i find the disable?

[Larry_G._Schneider@adobeforums.com]

If on OS9, System/Application Support/Adobe/Web. Drag the whole file to the desktop. Restart and launch Acrobat. From the Help menu choose Adobe Online. Select the preferences bar and set the drop-down menu to Never. Do the same for Elements. Now you can move the Web folder back to the Applications Support folder to restore the Help function.