Continued errors from Distiller 5.0.5 in OS X, v. 10.3.9

[timesmith@adobeforums.com]

Have I really stumped everyone? I posted a version of this a month ago and received NO responses. I'm starting to think the problem may have to do with an incompatibility between Distiller 5.0.5 and OS 10.3.8 and 10.3.9. I didn't have as much of a problem before those releases, and I've created hundreds of PDF files. I'm also working on two different machines: a TiBook 867 and a G4 450.

The most recent error I'm getting is:

%%[ Error: ioerror; OffendingCommand: distillsave ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

The errors have varied, possibly from the different postscript drivers I've tried. The errors happen on a very regular basis, on rare occasions, a file will be produced, but it may not be correct based on the job option settings (wrong page orientation, etc.)

I'm aware that Norton Anti-Virus can conflict, but I'm running Virex, and I've even tried with Virex inactive.

Obviously, I can create PDF files from OSX apps, but that's inherently flawed, especially in terms of embedding fonts and how big the files are if a high res image resides in the original file.

Thanks to anyone who can help.

[Aandi_Inston@adobeforums.com]

Try uninstalling Virex.

Aandi Inston

[MarkATS@adobeforums.com]

Distiller is running in Classic, isn't it?

[timesmith@adobeforums.com]

Yes. Distiller is running in Classic.

[Tim_Murray@adobeforums.com]

If by "inherently flawed" you are talking about the native "save as" feature in OSX, it's not the same as distilling. Try distilling from OSX.

[timesmith@adobeforums.com]

I can't distill from OSX with Acrobat / Distiller 5.0.5. I would need version 6 for that.

[Gary_A.@adobeforums.com]

I can't distill from OSX with Acrobat / Distiller 5.0.5.




Yes, you can. Print to a PostScript file in OS X then start Distiller in Classic mode and distill the file.

[timesmith@adobeforums.com]

Sorry for the confusion. That's waht I've been doing. At that point, I am distilling in Classic, not OSX. At least not native OSX.

I have also tried distilling in OS9, but it still errors out.

I have not tried uninstalling Virex yet, as was suggested ealier, because I haven't heard that that is a problem. Kind of defeats the purpose of having anti-virus software if you have to uninstall it to run Distiller. I will try that eventually. I believe there is now a fix for the issues with Norton Anti-Virus, but that's of no use to me since I'm not running it.

[de_Siem@adobeforums.com]

Virex is known to cause this error as well as Norton.

"because I haven't heard that that is a problem"
Not true you've heard/read it now after reading the 1st post!
;)

[timesmith@adobeforums.com]

Some people have to be contentious. What I meant by stating that I hadn't heard that Virex was a problem, was that the reply I had received was the first I had heard of it, and it sounded like speculation, not like it was based on experience or fact.

Thank you anyway, for confirming that this is a problem. I hope that this will be remedied soon, since Apple is pushing Virex through .mac subscriptions. I guess I'll forego virus protection for being able to use Distiller. Seems odd that I never had this problem before the 10.3.8 update.

[Steve_Werner@adobeforums.com]

Apple seems to have removed Virex from .mac. It's not been updated for the latest versions of Mac OS X.

[MikeKazlow@adobeforums.com]

Upto recently, you could download Virex 7.2 from the Apple site and it
works with Acrobat and Tiger. However, I recommend turning off the Virex
startup item and manually scaning files. It is safer.

Mike

[timesmith@adobeforums.com]

I uninstalled Virex. That was not the problem. Still getting errors:

%%[ Error: typecheck; OffendingCommand: sub ]%%

Stack:
-null-
1
-null-
-null-
1
0
true
false
195.01
322.724
/stringtype
5
100
99
98
97
0
/arraytype
5
/DeviceGray
/arraytype
1
1
false
false
/arraytype
27
/arraytype
12
--pop--
--pop--
--forall--
{--mul-- --exch-- --dup--}
/arraytype
4
0.11
0
0.16
0.32
true
--dup--
true
/DeviceCMYK
/stringtype
8
101
117
108
66
32
68
83
84
/Separation
false
1.0

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%