Contribute CS3 Requires Password

[Marje]

I administer 30 or more websites. Have been working with Contribute since
version 2. Never required that I type in a password to open up the program.
Yesterday when I installed Contribute CS3, and opened it up, it required a
password. I have no idea what it wants as I have never set a password. The
program is now unusable to me.

I sat on the phone for 6 1/2 hours yesterday with Adobe support waiting for
someone to come on to help with this issue. My phone battery finally quit. Have
also sent out a request for help on this issue. No response.

I am getting a bit desperate as people are depending on me... does anyone have
a solution to this?

[stockholmsyndrome]

Make sure it says "Enter Password, please enter your Contribute startup
password try the following" If this is not the prompt you get, other prompts
could be asking for CPS or your FTP login, so make sure the prompt is what you
are getting before going any further into this registry fix. If you are not a
local administrator on your computer you may not be able to make this fix.

1. From the Run command, type in regedit to bring up the Registry

2. Drill into the HKEY_CURRENT_USER >SOFTWARE >Contribute 4.1> Security
Preferences.

3. Now select this folder and go to File> Export > and name this file
something like backupsecuritypref.reg

4. Once the export is done, right click on the Security Preferences, check
Permissions, make sure your user name is part of the security group. Highlight
your user name and then verify that you have Full Control to the folder.

5. Now double click on the blue key Always Prompt for StUpPWD, you'll see a
value name Always Prompt for StUpPWD. Toggle the Base set to Decimal from
Hexadecimal, and change the value data from 1 to 0 with the.

6. Go to the next blue key, Require PWD, and do the same thing. Toggle the
Base set to Decimal from Hexadecimal, and change the value data from 1 to 0.

7. Try to open Contribute again, if it is not opening, try to import the
backup file backupsecuritypref.reg via the registry.

[Marje]

thank-you ... that is a huge help!