Contribute3.msi trying to install every time I rightclick

[cdelbueno]

The installer keeps trying to install this file, and says it can't be found.
Browsing doesn't work either. It just started happening and it's very
irritating - I can't find a way to fix it permanently. I am running Windows XP
and IE 7. Anyone had this problem or know how to fix it?

[kpgordon@cs.stanford.edu]

I am having the same problem. This happens when clicking on all
Office douments and other files. Someone in experts-exchange reported
that clearing his draft documents in Contribute fixed it for him.
This did not work for me.

I just started experiencing this in the last week. I am also running
XP and IE7.

On Jan 25, 6:25 am, "cdelbueno" <webforumsu...@macromedia.com> wrote:

> The installer keeps trying to install this file, and says it can't be found.
> Browsing doesn't work either. It just started happening and it's very
> irritating - I can't find a way to fix it permanently. I am running Windows XP
> and IE 7. Anyone had this problem or know how to fix it?

[Gollygosh]

I am experiencing the same problem. It seemed to have started happening once
the FlashPlayer was updated. The window appears saying "Preparing to Install"
and then changes to " Please wait whilst whilst windows configures Macromedia
Contribute 3", then after a short time the window disappears and is replaced by
the the context menu.

I reckon it is to do with the flashpaper entries in the context menu. I am
going to attempt to remove them from that menu to see if the problem goes away.

[ford13@gmx.co.uk]

On Jan 25, 8:25 am, "cdelbueno" <webforumsu...@macromedia.com> wrote:

> The installer keeps trying to install this file, and says it can't be found.
> Browsing doesn't work either. It just started happening and it's very
> irritating - I can't find a way to fix it permanently. I am running Windows XP
> and IE 7. Anyone had this problem or know how to fix it?

Same thing happened to me. Windows XP and IE7.
It is absolutley related to a recent update of shockwave player. I
dowloaded the "windows installer cleanup utility" installed it, ran
it. [url]http://windowsxp.mvps.org/MSICLEAN.htm[/url]

It comes up with a list of programs, scroll down to contribute and
remove it. Problem solved.

[redbarron]

We're experiencing the same thing. I thought it might be due to an
installation issue in that an Admin installed Contribute but did not
subsequently open any MS Office apps to setup the addins (FlashPaper).
Therefore when the user logs in, it keeps trying to set that up but they don't
have the permissions...just a thought...would love to here from Adobe on this
one!

[Gollygosh]

Got some progress. :-)
I have uninstalled and reinstalled flash player9, used the Windows msi cleanup
utility to remove contribute from the install list (because add/remove
programmes just came back with a fatal error).

So now I don't get the right click issue anymore, but (there is always a
but).... I cannot reinstall contribute, on the other hand Contribute has not
actually been uninstalled, just removed from the msi installer database, so
double clicking on the Contribute icon on the desktop (which no longer has the
nice "c" graphic) Contribute still appears to run normally.

Will update when I have more info

[redbarron]

Very cool Gollygosh. It really sounds like Contribute doesn't clean up after
itself during the install. Your procedure breaks the file association, which
may be recoverable if you go to File Associations in the explorer window and
recover the link between Contribute and that file type. In my situation,
there's no way my techs will want to perform this procedure on 1200 computers,
so.... Adobe...any ideas??

[mkgupta]

[url]http://www.adobe.com/cfusion/webforums/forum/messageview.cfm?forumid=55&catid=29[/url]
0&threadid=1222923&highlight_key=y&keyword1=right% 20click

Refer the above link, it may help in resolving the issue.
~Manoj

[Gollygosh]

Ok Thanks, I manged to break the right click issue, but now I have the problem
that I can't run the install routine for contribute. If I click on the install
button from the welcome screen spawned by inserting the CD, I get an egg timer
for about 10 seconds and then nothing happen. The mouse pointer goes back to
normal and the welcome screen is still there, no errors no nuthin'.

Weird huh?

Golly

[cathykimball]

This problem was definately caused by the lastest update to the flash player.
Since both products are owned by Adobe it would seem that they should be the
ones to send out a fix or another update to undo the problems caused by the
last update. It certainly is annoying. I really don't feel like doing a lot of
uninstalling & reinstalling to fix this when it could end up causing other
problems. Has Adobe acknowledged the problem yet?

[cathykimball]

I finally gave up and called Adobe support. The answer to this problem is to go
into Program files, Contribute and remove the file "PSAPI.DLL"
Restart your computer and everything should work OK.

You can find a tech note here
[url]www.adobe.com/go/fc6e9ff5[/url]

[DonnieJames]

I am also experiencing the same problem. Tried the delete PSAPI.DLL trick and the fix suggested at [url]www.adobe.com/go/fc6e9ff5[/url] without luck. Any other suggestions other than remove and reinstall?

[stumProject]

Same problem here. Tried many things. At this point it seems like trashing Contribute is the best solution.
HELLO ADOBE, YOUR SOFTWARE BORKED OUR MACHINES. FIX IT!!! :disgust;

[fwxcookies]

Same problem - from comments above it sounds more like its due to the
Windows/IE7 updates than anything Adobe's done. Updating the PSAPI.DLL didn't
work for me, so tried re-running the free Contribute 3.11 updater, as a kind of
re-install:
[url]http://www.adobe.com/support/contribute/downloads.html[/url]
Only took 10 mins or so and appears to have fixed the problem.

[RichardG]

This just fixed it for me too. Phew.

Thanks fwxcookies !

[AZ Ron]

Using Windows XP on home Windows network
Installed Flash 9.0
All Office 2000 programs displayed posted issue on launch
Restored to most recent system checkpoint
All OK

[dee32]

Thanks for suggesting 3.11. I was not able to roll back or create new page. Running 3.11 fixed both problems.

[nylahtram]

It appears that 3.11 WILL work, but I've tried everything to install CS3 4.1 on
my OS WinXP, nearly a day on the phone with "tech" support. Used cleancs3 to
get rid of CS3 in Add&Remove (which had NO files that were visible), closed ALL
potentially conflicting programs, Reinstalled with clean boot, NOTHING worked.
At one point I got an error 1334 msg....can't find file in media.cab...
_media_dee9eefb631ab5a589331107f15002b, and this came from BOTH my, just
purchased, stand alone version AND Adobe's download of the same version. I can
honestly say, I have never had this much trouble installing ANY OTHER
software... ADOBE was asleep when this junk went out on the market!!!

[Christyb]

I fixed this by inserting the Contribute disk and click OK a couple of times.

[Taylorgus]

FYI, updating to 3.11 worked for me too.