1) Have you used the Help>Updates feature? If not, why not?
Yes, tried to. Learned about an update through the forum, but couldn't install it. Where I work the computers are "managed" and have tight security. I or the system admin can download an update, but he has to log on with with an administator password to install it.
2) Was the process of updating clear to you?
I've never gotten any notifications of updates, so I would have no way of knowing if any were available. Don't know if the Sys Admin does, but he wouldn't tell me anyhow because it would make more work for him.
3) What do you like or dislike about receiving product updates through this channel?
Would be good if I or the Sys Admin knew about them.
4) Are there any features, good or bad, which you would like to see changed?
Notification of updates and why they are needed.