Customer Feedback on Help>Updates

[Val_Clowes@adobeforums.com]

Update reminders are great but sometimes confusing for new users. I think something has been updated but it still shows that it is available as an update. Does it re-write, over-write or what happens if I just accept all updates as and when they are sent? Appologies to people who know what they are talking about. some of us don't - but are trying!
Val

[javadave@adobeforums.com]

• I can't second the comments strongly enough about applied updates are history. We don't need to see them if they're already installed.

• I also agree that we should be able to save the updaters to be applied on other workstations. Last week I ran update on 3 different machines running InDesign CS2. At the end, I had 2 different version numbers of the application, even though the updaters were all run on the same day.

• If I don't have a particular Plug-In installed in my Plug-Ins folder, DO NOT reinstall it--under any circumstances. Many plug-ins must be removed in order to use K4. Every time we run update, we have to track them down and remove them again.

David

[xandra_leigh@adobeforums.com]

PLEASE ALLOW US JUST TO UPGRADE NORMALLY.
The other day I booted up to ID I got a message there was an update to do... (this in CS 1). I clicked cancel (or something? to avoid updating) at that time. When I tried again, it said there were no updates.

Next, I tried to find any unapplied updates on this site. only to find CS 1 no longer listed.

Is there some reason the 'Updates' item in the help menu can't simply take us to a page listing items we need (along with info).

I'm simply clueless what to do now, and am growing increasingly frustrated dealing with this 'feature'.

xandra

[Nini Tjäder]

xandra - not all updates gets deliverad via the update feature in the application. You have to go to adobes download pages to download some of them. CS1 updates have not disappeared. Just look in the list of available updates. Page is here < <http://www.adobe.com/support/downloads/product.jsp?product=31&platform=Macintosh>>

If this doesn't come out right go to < <http://www.adobe.com/downloads/updates/>>
Choose application in the dropdown menu at the top and choose InDesign Macintosh to get to the above page.
On that page scroll down a little bit. The CS1 update is the 3.0.1 update and the old ones are no longer there as the the 3.0.1 April 2005 replaces all the previous 3.0.1 updates (there were 3 or 4 previous ones) and include them into that one update. You only need that single one update.

[Nini Tjäder]

The request for feedback above is very old by the way - december 2004? Must have been pre-CS2-time.

[xandra_leigh@adobeforums.com]

Nini,
Thanks for the response, but I'd been there & it only listed updates that I'd downloaded/installed ages ago. (The most recent currently listed is from 2005). So I can't imagine what's going on.

The only thing I could guess was that the update was related to the PM PlugIn (as those have only been accessible thru the update 'feature' - with no means to save to disk)

I'm kickin myself for not reading the dbox more carefully when it first came up... but was in the middle of a job at the time - didn't expect to have only 1 chance at it.

Just hoping whatever it was wont be important as far as compatibilty with CS2 -- particularly since I'll be installing update to CS2 asap.

Thanks for the suggestion,
xandr

[Nini Tjäder]

xandra - there ARE no more recent updates to ID CS1 than the April 2005 one. After that CS2 was released.

[Robert_Hempel@adobeforums.com]

Shane,
I have all of the updates and use InDesign as an upgrade from PageMaker which I used for over ten years. InDesign is excellent. I have an issue which I can find an answer to in the entire web site. I downloaded InDesign on Feb. 6, 06 between 2:11 am and 3:59 a.m. I am sure I registered the product that same day. I want to erase my hard drive for an annual maintenance. However, I can not find the download files any place. How do I retrieve the application from Abobe? My mail program crashed and I lost the invoice. I could only find a record of my registration for Photoshop Elements in the web site. I am sure that I registered the product. How can we solve this issue so I can get a new copy of InDesign after I erase my hard drive? I will not erase until I get an answer.
All help will be appreciated.
Bob

[Kenneth_Lasley@adobeforums.com]

You should be able to call Adobe support or you can use your log in at the adobe store and go to your dowload history.

Ken