Customer service and plug-in commendation

[shawn_girsberger@adobeforums.com]

Not sure if this is right place to post this, but I wanted to make sure that Shwetag at Slendro Solutions gets recognized for amazing customer service.

I purchased the StyleReporter plug-in for InDesign CS2 from Slendro Solutions late Friday night, and received the plug-in by e-mail that evening.

I installed the plug-in, and after running the ExportStyles report, noted that picas were being reported in decimal increments, instead of xpx, etc., which is what is typically used in writing specs for a book project (for my clients, anyway). I was kind of whiny about it, I'll admit.

I e-mailed Slendro Solutions about this, suggesting that a fix might be good for future versions. A very professional person named Shwetag replied to my e-mail promptly, and we discussed the fact that the plug-in bases its reports on the units specified in InDesign's Preferences. Because "picas decimal" isn't an option offered in Preferences, Shwetag determined that this was a conversion that could be fixed, and sure enough, the new version of StyleReporter that I received first thing this morning (Monday) yields picas expressed as xpx, etc. We communicated about this over the weekend, and Shwetag was kind and professional in all communications.

Of course, I also learned something new about InDesign CS2--you CAN enter decimals into the picas fields, in place of the traditional notation, which means that technically, the information on the report I received was perfectly fine. But it was great that the folks at Slendro Solutions were willing to go the extra mile to give users EXACTLY what they need.

[Peter_Truskier@adobeforums.com]

Shawn,

Thanks for taking the time to post your positive experience.

[Jean-Marc Lévy]

Same experience for me: I asked them a version reporting the styles values in millimeters. Got my new plug-in the day after.

[Brutus_Maximus@adobeforums.com]

I agree--that is superb customer service. Companies that show that kind of dedication to customer satisfaction elevate themselves above the competition. Thanks for letting us know about them!