Damaged Files - Desperate for Help!

[Rachel_Adams@adobeforums.com]

It all began a few months ago when I opened a PSD file in Photoshop CS and got this long paragraph in a dialog box telling me that my file was damaged due to a disk error (etc etc) and I opened it anyway. There were some funky pixels missing or discolored, but it didn't happen again. Since that time, I have had innumerable instances just like the first one, only once they're damaged, there's no going back.

I work as a package designer on a G4 (mirrored-door) system running the latest version of Panther with 1.25GB of RAM. None of my colleagues are having the same issues at all. I've re installed photoshop - which actually recovered my files (wasn't telling me that they were damaged any more) for about two weeks. Then this week it all started happening again. I had been relying on the fact that I could just re install everything again and they'd be restored again - but NOT THIS TIME. I am nearly at the end of my rope. The thought of re-creating these intense photoshop documents makes me want to drive a nail through my eye.

I know this is happening to others too - but there seems to be not much in the way of advice. It seems like some kind of cruel joke. I've even installed a THIRD internal hard drive in my computer and worked strictly off of that (since it first started on my 60GB storage drive) because PS tells you that the file is damaged due to a damaged drive (disk cable, blah blah blah) so this was an attempt to rule that out - which I believe I did.

Any kind of insight would be greatly appreciated...

Rachel

[Buko@adobeforums.com]

Get rid of the bad drive.

drives are cheap now.

[Buko@adobeforums.com]

You could also have bad RAM or bad connections to your drives.

get your computer checked now before you loose any more data.

[Rachel_Adams@adobeforums.com]

This problem has persisted on 3 drives - original HD (80gb), second internal drive (60gb) and a third internal drive (20gb). Something tells me that the odds of all 3 drives being "bad" is pretty unlikely.

Thus leaves me to believe that PS is the culprit.

[Wade_Zimmerman@adobeforums.com]

Rachel do yourself a favor I do believe this is a PhotoShop and OS X problem for some people so save your files as a layered tiff.

[Buko@adobeforums.com]

leaves me to believe that PS is the culprit.




You say that "None of my colleagues are having the same issues at all." leads me to believe you have hardware problems. take it in to the shop now before you loose any more data. Its not Photoshop or everyone would be having the same issues.

Wade you're wrong. The issue you are refering to was .PSB format with files over 2GIG.

[Ann_Shelbourne@adobeforums.com]

Rachel:

Your three drives are using the same set of RAM sticks -- and the same logic board.
Logic tells me there might be a connection.

[Rachel_Adams@adobeforums.com]

Okay, i just tried resaving one of my damaged files as a layered tif (had never thought of that - thanks) and after i closed it and reopened it, I did not get the damaged file shpeel for once. The file however, is still damaged. I guess i can't have the best of both worlds...

I truly appreciate the advice - but I hope to get a real fix someday. I can dream, right?

[Buko@adobeforums.com]

but I hope to get a real fix someday




its called having a repairman look at your computer

[Rachel_Adams@adobeforums.com]

Why are you such a harsh individual?

I don't have the liberty of sending away my computer for 2 weeks of down time at my job, and it's not an easy thing to set up here in rural Maine. Would you like to refer me to a MAC computer repairman that can wisk away all my worries?

[Russ_Day@adobeforums.com]

I teach in a MAC lab that is networked and I have experienced an error message saying "Could not open "FILE NAME>PSD" Because of an unexpected end of file was encountered". The file when opened was lost. Anybody have insight on why this happened and how to prevent it.

[luk_a@adobeforums.com]

Rachel - this is the lounge section of the photoshop forum which tends to be more informal. You could try re-asking your question in the main photoshop forum to get further insight.

[jonf@adobeforums.com]

I don't think buko is being harsh, so much as insistent that if you don't have your computer checked out you will probably experience this problem again. You say you feel like driving a nail through your eye. Well, which is better ... sending the computer out to a technician for a week or having a nail in your eye? In the interim you may be able to arrange to use a loaner (computer, not eye). A bad internal cable may also be causing the problem, or the connections themselves may be bad, so your drives could all be in perfect condition and you'll still have hardware problems that your computer reads as disk errors.

Good luck and keep the hammer locked up.

[Ann_Shelbourne@adobeforums.com]

Luk a seems to have got lost -- this is not the Photoshop Lounge section.
That is down the hall and from here and serves a brew of a different flavour…

[Buko@adobeforums.com]

Rachel, I have lost 30 gigs worth of data on a brand new drive. there one minute gone the next. although this type of thing is not common place it does happen. Saving damaged files is not the norm. If you have done all regular maintainence and the problem still presists then I would suspect a hard ware problem.

You said it yourself

None of my colleagues are having the same issues at all.




its not the software.

I've re installed photoshop - which actually recovered my files (wasn't
telling me that they were damaged any more) for about two weeks. Then
this week it all started happening again.




something is corrupting the disks. it could be bad RAM you can test this yourself by removing all but one stick does the problem happen. move on to the next stick and so on. You think I'm being harsh, just think how hash it will be if you loose everything. You came here asking for help, I'm trying to give it to you. If you don't want it just say so and I'll go away. But sticking your head in the sand and ignoring a problem won't fix it. Saving as a tiff is not a solution.

[Ramón_G_Castañeda@adobeforums.com]

Russ,

if you are opening files over a network or saving them to a network server, cease and desist immediately. That's a BIG no-no.

See:

Buko "Issues When Working from Networks or Removable Media" 3/23/03 11:02am </cgi-bin/webx?14@@.1de84efb/0>

and:

<http://www.adobe.com/support/techdocs/19dd2.htm?code=TA>

[Ramón_G_Castañeda@adobeforums.com]

Rachel,

I don't mean to be harsh either, but please listen to Buko. It may be inconvenient to have your computer checked out by a competent technician, but the alternative is losing files and many hours of work, whether in rural Maine, Los Angeles or Bangladesh.

[Rachel_Adams@adobeforums.com]

Jonf - thanks for seeing the lighter side of things. It would probably be tougher to find a loaner eye than a computer.

I'll have to see what I can do about sending away my computer. Would I need to include all drives that are being used? All of my work is stored on the two internal drives for safety's sake, so would I be able to keep those so I could still work (providing I got a loaner computer)? Should I get apple on the phone? This computer was purchased back in February... seems as though I could still get some phone support, right?

I do appreciate everyone's insight. I am not ignoring the problem, or else why would I have posted in the first place?

[Doug_Katz@adobeforums.com]

Where in Maine are you, lucky Rachel?

[SPAMMERS_SHOULD_DIE_bonniejdesign@bonniejdesign.com]

If you purchased it in Feb... it might still be under warrenty.

If you also purchased Apple Care.. then it is definalty under warrenty.