Director MX 2004 on OS X crashing on startup

[Peter Wiley]

I have recently purchased Director MX 2004 for Mac OS X and it has proved to be
useless because it is crashing on startup.

After installing the trial download on my G4 867MHz and then purchsing a
serial #, the program activiated and ran just fine -- for about 20 minutes. I
published a project created under the MX trial and then MX 2004 began to refuse
to start up and producing a crash report every time re bad addresse

Thinking this might be a processor thing, I tried installing on my Dual G5 and
the same thing happened. Program ran fine the first time, then I tired to open
a schockwave file downloaded from Macromedia. Director would not open it and
then started refusing to start up just as it had on the G4 The G5 generated a
crash report of the same type

"Exception: EXC_BAD_ACCESS (0x0001
"Codes: KERN_INVALID ADDRESS (0X0001) at 0x0829f02c

This looks like a profound error

This is my first Macromedia purchase and I am not very pleased do far. I
realize this is a new version, but a product this expensisve should be tested
more throughly one would think

Anyone one else having the same problems

[Peter Wiley]

Update after a couple of days of troubleshooting

I have now tried most of the typical things to get the program to start up and
run -- installing most recent system software (10.3.2) repairing permissions,
reinstalling the software a couple of times, trashing preferences etc --
nothing has worked. I am dead in the water. I've sent dozens of crash reports
to Apple by now

This could be a software conflict, but my G5 and G4 have rather different
software loaded, so I suspect the system

Waiting to hear back from MM tech support

[Leo Prendergast]

On Tue, 17 Feb 2004 10:12:25 -0500, Peter Wiley wrote
(in message <c0tb0p$o3$1@forums.macromedia.com>):

> Waiting to hear back from MM tech support

Peter,

If you haven't already done so, I would recommend that you take this up
directly with customer support - If you are in the US or Canada you can
contact them using this form
[url]http://www.macromedia.com/support/email/complimentary/main.cgi[/url]

Leo Prendergast
Team Macromedia Volunteer
[url]http://macromedia.com/go/team[/url]

[oxenburgh]

Le

The problem with my retail download is that it quits, bounces in the dock in
OSX and then quits but only after I have made a couple of director files and
suddenly Director will not remember and that's when it crashes

But if I make a new user the problem goes away

I've tried trashing prefs in Library

No dice

By the way the issue I had with my DVD links not working in a projector
disappeared and they link okay

So the problem seems to be in how Director handles it's prefs

I love this version best ever but boy is it full of bugs

Good luck but really Macromedia needs to look at its own Forum

Pete

[yahtzeen]

I had the exact same experience that you described in your original post

I noticed that the Start Page would begin to load and then CRASH!, every time

So i removed the Start Page directory from the MX directory and it's worked
fine ever since

[yahtzeen]

I had the exact same experience that you described in your original post

I noticed that the Start Page would begin to load and then CRASH!, every time

So i removed the Start Page directory from the MX directory and it's worked
fine ever since

[yahtzeen]

I had the exact same experience that you described in your original post

I noticed that the Start Page would begin to load and then CRASH!, every time

So i removed the Start Page directory from the MX directory and it's worked
fine ever since

[Scott Fegette]

On 2/17/04 8:20 PM, "oxenburgh" wrote:

> I love this version best ever but boy is it full of bugs
> Good luck but really Macromedia needs to look at its own Forum

Have you contacted tech support directly?
[url]http://www.macromedia.com/support/email/complimentary/main.cgi[/url]

We do monitor the forums as time permits, but they are not an official tech
support channel- you'll really need to contact tech support directly via the
URL above (two free incidents with your purchase) if you'd like to get
one-on-one assistance.

Hope this helps out!


-Scott
Macromedia, Inc.

[Peter Wiley]

Bloody brilliant yahtzeen! Works for me. Thanks a bunch.

[BartJan]

Well, glad I'm not alone. I wanted to try out MX2004 on Panther 10.3.2 but he's
refusing to load, leaving my system unstable to the point that I have to hard
reset. After reading the post I moved away the Start Page directory, which
helped a very small bit . Now the finder is able to tell me that Director
unexpectedly quit (oh surprise) BUT also generated a crash report. Now since I
don't find a way of contacting Macromedia tech support without paying for the
bugs they left in I'll just copy the report in. Here goes


Date/Time: 2004-02-19 11:49:57 +010
OS Version: 10.3.2 (Build 7D24
Report Version:

Command: Director M
Path: /Applications/Macromedia Director MX 2004/Director MX
2004.app/Contents/MacOS/Director M
Version: 10.0 (10.0
PID: 43
Thread: Unknow

Link (dyld) error

dyld: /Applications/Macromedia Director MX 2004/Director MX
2004.app/Contents/MacOS/Director MX dead lock (dyld operation attempted in a
thread already doing a dyld operation

As said after this my systems is completely unstable after trying a restart it
fails complaining that "Mirror Agent" cancelled the request (time out)

I really hope I am doing something wrong, and somebody is able to tell me what

In the mean time , I think I'll just start brushing up my RealBasic skill

Bar

MacOSX. I've upped my standards. Up Yours

[donovan713]

You da Man Yahtzeen! That worked for me too.

A big 'ol Texas sized "Thanks" to you.

Donovan

[mrpadanfain]

thank you, thank you, thank you yahtzeen.
:-)