Distiller 9 not properly installed and other questions

[pjcassel@adobeforums.com]

I'm beginning to think I may have gotten a bad installation disc.

I'm Running CS3 on a MacBook Pro, with OSX 10.5. When I got the installation disc for Acrobat 9, I followed the directions for removing Acro 8 and installed Acro 9. I came across a need to print a pdf file from MSWord, part of the Office 2004 package. Word was still trying to use the Acro 8 pdf maker. I informed Word that Acro 8 was no longer available, and went to tell it to look for Acro 9. Word then informed me that Acro 9 Distiller was not properly installed. Has anyone else experienced this? It's either an Acro 9 issue or a MS issue. I'd be curious to know which, before I get totally frustrated and remove Acro 9 in favor of Acro 8.

Has anyone else come across this message? (Wording not exact) You are about to start Acrobat 9 for the first time, do you want to continue?" Before you start replying to this one, I saw it when I launched Acro 9 for the first time, as everyone else. I saw it again the next day, and the day after, and several times since then. It doesn't show every time. It seems to happen more often when I launch Acrobat by launching a file created by a previous version of Acrobat and the file launches Acro 9. Seems like it happened with a Acro 9 created file as well. When I launch Acro9 as an application, and not as a result of double clicking a file to launch the application, I don't get the message.

Minor question: Did the "Getting Started Window" get left out of the Mac version?

thanks
pj

[Gene_Hutton@adobeforums.com]

There is no longer a Getting Started window on either Mac or PC. If I were you I would uninstall/reinstall in Safe Boot.

[pjcassel@adobeforums.com]

Hi Mike,

I'm going through the process of trying all the ways pdf files are supposed to be created. I was going to use the PDF Maker button. Not working, I'm not one to give up, I will sometimes threaten the computer with a rocket launcher. Most of the time, the computer sees things my way and cooperates, this time is different.

I went to file > print from work and selected Acrobat 9 as the printer, then I was directed to locate Distiller. So thinking "no big deal," I went to locate Distiller 9 so that I could print pdf files using Acrobat's virtual printer, and got slammed, Distiller 9 not installed properly.

<http://www.creativehwy.net/ScreenErrors/Acro9Errors.html>

If you'll check the link I've posted, you can see, the Distiller is grayed out, I cannot select it in order to use Acrobat 9 as a printer from Word. I can do a file > print from Word and in the lower left, select a pdf option, create pdf or create postscript file with any of the other printers selected. While most of the time, I'll get a good conversion on the pdf file, as a prepress technician, it leaves my mind to wonder if it's going to work every time. Some of these printers that I have drivers for have hard set margins, so there is a concern that some data might get clipped when generating the pdf file this way.

Oh My! Was just looking at the screen shot, and it might open a can of worms or it might not, I wonder if Acrobat Distiller should be renamed to Adobe Acrobat Distiller...

[pjcassel@adobeforums.com]

Didn't work, let me clarify, Distiller could have cared less what it was named, Word still didnt' like it.

[Michael Kazlow]

How are you creating the pdf from Word. If you are printing to the
AdobePDF virtual printer you will have no problem. Are you using the
Acrobat button in Word? If so, be aware it serves no purpose on the Mac.
On Windows you get a pdf with live links and other advantages. These
advantages are not supported on the Mac platform.

Mike

[Michael Kazlow]

Try to reset the printing system and then fix the installation of
Acrobat from the Help menu.

Mike