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element freezes os X - Adobe Photoshop Elements

When trying to startup PS Elements in OS X, I get the message "Updating Online components from Adobe.com" and the file it is downloading is AWEXFiles.txt into my app support:adobe:web folder. The program freezes and I only see the spinning beach ball indefinetly. Any suggestions and can I disable the auto update feature once I can actually get into the program....

  1. #1

    Default element freezes os X

    When trying to startup PS Elements in OS X, I get the message "Updating Online components from Adobe.com" and the file it is downloading is AWEXFiles.txt into my app support:adobe:web folder. The program freezes and I only see the spinning beach ball indefinetly. Any suggestions and can I disable the auto update feature once I can actually get into the program.
    Kevin Vanderbrook Guest

  2. #2

    Default Re: element freezes os X

    Kevin,

    I think it is best to set a preference to tell it to NEVER look for updates, don't think there are any anyway. This causes freeze problems for lots of people.
    Nancy S Guest

  3. #3

    Default Re: element freezes os X

    Keven,

    You do have at least v.10.1.3, right?
    Nancy S Guest

  4. #4

    Default Re: element freezes os X

    I just purchased this sofware a few months ago and have used it without problems many times, so I assume it is the latest version. However, it will not let me into the program to disable the Adobe Online preferences. Is there a way to disable this somewhere else?
    Kevin Vanderbrook Guest

  5. #5

    Default Re: element freezes os X

    After restarting my computer, the problem resolved itself.

    Thanks for the help anyway, Nancy..
    Kevin Vanderbrook Guest

  6. #6

    Default Re: element freezes os X

    Kevin, Nancy was referring to the OS, I think.

    Anyway, try this. Launch PE, then immediately hold down command + shift +option while it is starting. You should see a window asking if you want to delete prefs. Say yes.

    If that doesn't do it, try deleting com.adobe.photoshop.elements.plist and the Elements preferences folder from your user>library>preferences folder.
    Barbara Brundage Guest

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