Error Publishing, Very very frustrated.

[latro_]

Hi there

This is my last port of call as I cannot figure this one out, I have spent
hours trying to no positive result.
I have used Contribute on other servers fine, however a client is using one
out side of our network and I am having issues with publishing drafts.

I have tried:
alt publish method, passive ftp, non passive ftp, optimized on, optimized off
and all combinations thereof.
However everytime I click 'publish' contribute says 'waiting for server' and
after 30 seconds or so the following error message pops up:

'Contribute could not connect because the server is down or not accepting
connections. Please contact your administrator.'

I have checked the server and a .LCK file is created and also there is an _mm
directory.

I have had zero problems using both dreamweaver and filezilla to FTP into this
server and add/mod/delete both directories and files so i cannot see it being a
permissions issue.

I have also tested using the Adober Server checker tool which resulted in the
log attached at the end of this message (login details taken of course).

I really am lost for any ideas or anything else to try. This could spell the
end of our company using contribute as a content management tool if not upto
the job :(

any help apreciated,,, alot!

Nick M



Date: 4/4/2008
LocalTime: 13:17
Host: *removed*
Port: 21
LoginID: *removed*
FTP Path: /httpdocs/
Passive Enabled: false
ProxyHost: N\A
Contribute Alternate Rename: no
Contribute Optimized: no
======================== Test Results ==========================

NOTE: Microsoft FTP Service has been detected.
For more information on FTP server compatibility issues, please see:
[url]http://www.macromedia.com/support/contribute/ts/documents/ftp_info.htm[/url]

Login: SUCCESS!

Changing Directory To : /httpdocs/
SUCCESS!

Directory Listing Test: SUCCESS!

Make Directory Test: SUCCESS!

Change Directory Test: SUCCESS!

Upload a File Test: SUCCESS!

Fallback Test for Optimization: SUCCESS!

Server State Test: Unkown error was thrown
.Please send this code to Macromedia: 5

-------------------------------- FTP log from the last operation
-------------------------------

> CWD /httpdocs/mm_diagnose

< 250 CWD command successful.

> PORT 192,168,16,30,16,152

< 200 PORT command successful.

> TYPE A

< 200 Type set to A.

> LIST

< 150 Opening ASCII mode data connection for /bin/ls.
< 04-04-08 01:34PM 27 upload_test1_reg_.mm
< 226 Transfer complete.

--------------------------------------------------------------------------------
------------------------

Cleaning Test File: SUCCESS!

Cleaning Test Directory: SUCCESS!

[ThinkInk]

I sympathize with you... Same problem for me once, never solved it. Very very
frustrating...
But: have you considered a firewall problem?
Have you sent the code (as stated in the log) to Adobe/Macromedia?
Sorry I could not be of more help.

[srenker1]

Your FTP log suggests that the server address is on a 192.168.x.x network. This
is a private network that does not route outside your firewall. For the client
to be able to see your FTP server, you will need your firewall administrator to
set up a translation to an external address, and then you can give them that
external address to connect.