Error When Attempt to Publish Pages

[JD_Cat]

Hello -- I've just built a new site for a customer who wants to maintain their
own content, and we're set up to use Contribute 3 for that.

I've sent the customer their key for editing, and, during early training,
they're able to connect to the site and edit pages. However, when they attempt
to publish an edited page, after Contribute displays the "Publishing your draft
to the server..." message window, they report a fairly lengthy delay (i.e. at
least a couple of minutes), then Contribute indicates that the "operation was
cancelled" and displays the error message: "Contribute could not connect
because the server is down or not accepting connections. Please contact your
administrator."

I am able to successfully edit and publish pages to the site while on the
phone with the customer at the same time they're working, using Contribute 3.11
(they're running at least 3 something - waiting to get exact version info. from
them), the same connection key and roughly the same general environment as the
customer (as far as I know). The main difference I know of is that I'm on a
fast cable broadband connection and they're on what I believe is a slower DSL
(exact speeds unknown). They're on Windows XP (probably the Home version). I
don't know yet what their setup is re. things like firewalls, etc., although
its a home office, and they're not a high tech user. They report no other
problems accessing the Web.

The server is up and as far as I can tell accepting connections, at least from
my vantage point, during this time (as indicated, I can do a Publish of pages I
edit while troubleshooting on the phone with the customer, and can access the
server in other ways as well during this time).

I've emailed a new key to them (which I tested locally before sending), to see
if perchance something might've been amiss with their copy of the first key,
but without success. I'm fairly sure it' s not related to permissions on the
FreeBSD/Apache server, as ones I've tested seem to generate different error
conditions, and haven't yet been able to configure any of my firewalls to cause
this error, searched and haven't found anything quite related in the forums or
online support so far.

I've also tried changing various settings in XP related to internet security
and so on but haven't been able to reproduce the problem here that way either.

Anyone have any ideas what might be causing these symptoms, and/or what else I
should be looking for, how to resolve?

Thanks in advance.

JD_Cat

[JD_Cat]

Hello -- I'm re posting this as the problem continues to exist for this
customer of mine, and still have not been able to determine a solution.
Hopefully someone out there will be able to shed some light this time?

Thank you.

Original Post:

Hello -- I've just built a new site for a customer who wants to maintain their
own content, and we're set up to use Contribute 3 for that.

I've sent the customer their key for editing, and, during early training,
they're able to connect to the site and edit pages. However, when they attempt
to publish an edited page, after Contribute displays the "Publishing your draft
to the server..." message window, they report a fairly lengthy delay (i.e. at
least a couple of minutes), then Contribute indicates that the "operation was
cancelled" and displays the error message: "Contribute could not connect
because the server is down or not accepting connections. Please contact your
administrator."

I am able to successfully edit and publish pages to the site while on the
phone with the customer at the same time they're working, using Contribute 3.11
(they're running at least 3 something - waiting to get exact version info. from
them), the same connection key and roughly the same general environment as the
customer (as far as I know). The main difference I know of is that I'm on a
fast cable broadband connection and they're on what I believe is a slower DSL
(exact speeds unknown). They're on Windows XP (probably the Home version). I
don't know yet what their setup is re. things like firewalls, etc., although
its a home office, and they're not a high tech user. They report no other
problems accessing the Web.

The server is up and as far as I can tell accepting connections, at least from
my vantage point, during this time (as indicated, I can do a Publish of pages I
edit while troubleshooting on the phone with the customer, and can access the
server in other ways as well during this time).

I've emailed a new key to them (which I tested locally before sending), to see
if perchance something might've been amiss with their copy of the first key,
but without success. I'm fairly sure it' s not related to permissions on the
FreeBSD/Apache server, as ones I've tested seem to generate different error
conditions, and haven't yet been able to configure any of my firewalls to cause
this error, searched and haven't found anything quite related in the forums or
online support so far.

I've also tried changing various settings in XP related to internet security
and so on but haven't been able to reproduce the problem here that way either.

Anyone have any ideas what might be causing these symptoms, and/or what else I
should be looking for, how to resolve?

Thanks in advance.

JD_Cat

[KwendaMarketing]

Having pretty much the exact same problem with contribute 4 and 4.1

[abna]

CS3 has a fix for the timeout problem. You can set the length before Contribute
times out and says it can't connect to the server. But they didn't fix the
underlying problem--that it takes so long in the first place.