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Errors when Loading - Adobe Illustrator Windows

My father-in-law has Illustrator 10 on PC. He is having a few problems booting the program at this point. He originally had it working, then when the splash screen would come up it would freeze on the "illustrator.exe" every time. Now he's uninstalled it and reinstalled it(from what I hear a few times), and now the splash screen comes up and it freezes on "fonts". I read in the FAQ about trashing the prefs but I'm not sure if that's going to do it for him. Does anyone have any suggestions or ideas or anything? thank you in advance Joseph...

  1. #1

    Default Errors when Loading

    My father-in-law has Illustrator 10 on PC. He is having a few problems booting the program at this point. He originally had it working, then when the splash screen would come up it would freeze on the "illustrator.exe" every time.

    Now he's uninstalled it and reinstalled it(from what I hear a few times), and now the splash screen comes up and it freezes on "fonts".

    I read in the FAQ about trashing the prefs but I'm not sure if that's going to do it for him. Does anyone have any suggestions or ideas or anything?

    thank you in advance

    Joseph
    yanni_exemplar@adobeforums.com Guest

  2. #2

    Default Re: Errors when Loading

    Jooseph,

    First step is to delete the aiprefs file as per the Forum FAQs FAQ#2
    LenHewitt@adobeforums.com Guest

  3. #3

    Default Re: Errors when Loading

    One question with that, does he need to uninstall it first? Or does that file just simply need to be deleted?

    thanks for the help =)
    yanni_exemplar@adobeforums.com Guest

  4. #4

    Default Re: Errors when Loading

    Just deleted with Illustrator closed.
    LenHewitt@adobeforums.com Guest

  5. #5

    Default Re: Errors when Loading

    Thanks!
    yanni_exemplar@adobeforums.com Guest

  6. #6

    Default Re: Errors when Loading

    hello

    he tried that and got the same error. it crashes while loading "fonts" on the splash screen when starting the program.

    he said before this was happening it would crash when 'illustrator.exe' was loading.

    any other ideas as to how to fix this or what this could be?

    thanks for the help =)
    yanni_exemplar@adobeforums.com Guest

  7. #7

    Default Re: Errors when Loading

    Yanni,

    Could be caused by a single corrupt font on the system, which will need
    isolating and replacing.

    Suggest reducing the active fonts to a bare minimum and then adding them
    back a few at a time to find out whiah font is causing the problem.
    LenHewitt@adobeforums.com Guest

  8. #8

    Default Re: Errors when Loading

    I'm not sure if this will help, but I had a similar issue and worked on it
    for DAYS, trying everything from disconnecting my second monitor, to
    installing from the desktop, installing in Safe Mode, installing in
    Simplified Mode and more...then late yesterday, I went in and removed all
    the fonts in my /psfonts directory except for the Windows XP fonts, and
    Illustrator came up perfect, and without error. There is something with some
    fonts that you may or may not have installed on your system, and Illustrator
    (and InDesign), both CS2 versions will not work with them. I truly believe
    this will help you out. Let us know.


    <com> wrote in message
    news:webx.la2eafNXanI... 


    wdf Guest

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