Barbara, I feel your pain. You get two free incidents with your purchase. The
link below will take you to the contact form. It takes a day or to before they
get back to you, but they will stick with you until the issue is resolved. For
now a couple of questions.
1. Has the trial expired.
2. What exactly do mean that everything was gone.
3. Can you connect to the site thru Contribute.
Hope this helps.