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Everything I changed is gone - Macromedia Contribute General Discussion

:|I downloaded the trial version of Contribute, made a lot of changes - the site had gone up without the coder doing spell check! Worked for hours. Came in this morning - everything was gone. Tried to call. Was told that the only way I could speak to someone was if I bought the program. I am furious. We advertised that the site is up once I made all the changes and now today people will see it and I will look like a fool. The fact that I cannot speak with someone is infuriating! Barbara...

  1. #1

    Default Everything I changed is gone

    :|I downloaded the trial version of Contribute, made a lot of changes - the
    site had gone up without the coder doing spell check! Worked for hours. Came in
    this morning - everything was gone. Tried to call. Was told that the only way
    I could speak to someone was if I bought the program. I am furious. We
    advertised that the site is up once I made all the changes and now today people
    will see it and I will look like a fool. The fact that I cannot speak with
    someone is infuriating!
    Barbara

    BJKNJ Guest

  2. #2

    Default Re: Everything I changed is gone

    Barbara, I feel your pain. You get two free incidents with your purchase. The
    link below will take you to the contact form. It takes a day or to before they
    get back to you, but they will stick with you until the issue is resolved. For
    now a couple of questions.
    1. Has the trial expired.

    2. What exactly do mean that everything was gone.

    3. Can you connect to the site thru Contribute.

    [url]http://www.macromedia.com/support/email/complimentary/main.cgi[/url]

    Hope this helps.

    xscan Guest

  3. #3

    Default Re: Everything I changed is gone

    No company provides support for Trial versions of their software. A
    privilege of purchasing the software is getting support for it.

    I understand you doing hours of work and it seemingly disappearing but I
    cannot understand being upset with Macromedia.

    Can you provide some more facts?
    > :|I downloaded the trial version of Contribute, made a lot of changes -
    > the
    > site had gone up without the coder doing spell check! Worked for hours.
    > Came in
    > this morning - everything was gone.
    What does this mean? Can you elaborate?
    It's unlikely to be a problem with the software.

    --
    Regards

    John Waller


    John Waller Guest

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