Export to PDF crash: Tried everything! Please help. (IDCS2 4.0.4)

[krawzik@adobeforums.com]

I am running IDCS2 4.0.4. I have a magazine that is 116 pages. I am simply trying to export the whole thing to PDF, and ID crashes every time, very early in the process.

Whether I do the entire document, or just a few spreads (chosen randomly through various parts of the document), I get the same crash at about the same point.

This is version 13 of this document. I have been creating PDFs for every version up until now. I have had a few other PDF "hiccups" on other versions, but I was always able to track it to a particular problem on a particular page, such as a page with an RGB image.

Nothing significant has changed between this version and the last. Just some layout changes, swapping a photo, etc. Everything makes it through pre-flight fine.

I get the same crash when I am printing to PDF, and when I'm printing to a postscript file. (In both cases, looking for workarounds for the problem)

I have tried virtually every possible combination of PDF standards, versions of acrobat, downsampling, color conversions, profiles, whatever, and it always does the same when I export.

I am not using Suitcase. All fonts are running from the user library.

I have tried using another -brand new- user. It can't find the fonts (since they were in the other user's library), and even when I try to export even without the font (just one family throughout the doc), it crashes in the exact same place.

I have tried exporing to PDF from the previous version, from which I was able to make a PDF, and now it crashes in the same place.

I have even re-installed IDCS2, and re-updated to 4.0.4, and it's doing exactly the same thing.

I would say it's something that changed from version to version, but it seems to be an application-wide behavior.
Trashing the user preferences hasn't done anything to help either.

I've posted the crash log here, if anyone knows what any of it means:
<http://www.jameskrawczyk.com/crash/ID_crashlog.html>

If anyone has any insight or a solution, I will forever be in your debt. I'll find a way to reward anyone who can save me. It's deadline time, and this is really hurting me.

Thanks!
James

[Kenneth_Lasley@adobeforums.com]

Do you happen to have an EPS placed somewhere? I had this problem once, converted the EPS to an AI file and it solved the problem for me.

Ken

[krawzik@adobeforums.com]

Kenneth,

Yes, I have several EPSs and AI files in the document. I've tried replacing some of them in each format, and unfortunately there's no difference. Thanks for the idea though.

[Dov Isaacs]

Contact Adobe Tech Support and offer to send the crash log.

- Dov

[Kathryn_Jenkins@adobeforums.com]

Was this document converted from one done in an earlier version of InDesign or in Quark?

Have you tried exporting it as an .inx file, then opening the .inx in CS2?

[Klaus_Scharfenstein@adobeforums.com]

In line 7 the log says »Unmapped Memory Exception« ...

Any chance you could both open the document and try the PDF export on a different machine?

Klaus

[crozynski@adobeforums.com]

krawzik I'm experiencing the same problem, where the crash log produces the error "Unmapped Memory Exception". During an export to PDF (of any type) it crashes every time, sometimes on page 10 (never before), sometimes on page 11, 14, 16 etc (60pp), making it very hard to troubleshoot the issue. I have attempted to export from another Mac but get the same problem.

I can't find any other documentation online so will now contact Adobe Technical Support. If anyone has any answers please let me know.

[crozynski@adobeforums.com]

Taken from: <http://adobe.groupbrowser.com/archive/t-102860.html>

"Hello

I have a user who is crashing frequently, i.e 5 or 6 times a day when using ID CS2. The CrashReports all have "Unmapped Memory Exception" in them. There is no rhyme or reason to the crashing as far as the user can tell.

He is running OS X, 10.4.4, and IDCS2 4.0.2.633 on a powermac g4, dual proc at 1.25, and has 1 GB of memory.

I've got the log file here, but don't know if there is any more info to be gleaned from it. Any suggestions?

Thanks
Kevin Mooney"

and the response:

"Bad memory references are the most typical problem of corrupted or poorly structured fonts.

Dave"

[crozynski@adobeforums.com]

Using Find Font I changed every instance of every font to Courier but the document still crashes on export.

[Kenneth_Lasley@adobeforums.com]

Does the export quit on a certain page? When I have experienced this, it is usually a bad PDF I have placed from an advertiser or an EPS file. I usually fix the PDF or convert the EPS file to an AI or PSD file, depending on what the image is.

Ken

[crozynski@adobeforums.com]

Hi Kenneth,

During the export to PDF (of any type) it crashes every time, sometimes on page 10 (never before page 10), sometimes on page 11, 14, 16 etc (60pp), making it very hard to troubleshoot the issue. I have attempted to export from another Mac but get the same problem.

I'll be contacting Adobe Support tomorrow and will post an answer if I receive one.

[Kenneth_Lasley@adobeforums.com]

Break the file down to sections of maybe 10 - 16 pages. Then do your export. Might make troubleshotting a little easier.

Ken

[krawzik@adobeforums.com]

I'm glad other people can at least confirm that this is happening in ID CS2.

The way I finally got it to work was I exported for Acrobat 5, and I applied one of the PDF standards to the file. I used PDX/X-3:2003.

For some reason, that allowed it to make the PDF. Depending on how your file will be used, that may or may not be a solution.

I never did find a clear answer, even after calling Adobe tech support. I tried giving them the crash log, and the operator said that only engineering could decipher them, not tech support.

I tried exporting mine in different sections/pages, but I got the error message at about the same time in the process. My gut feeling is that it's not being caused by a specific thing in the document, but something corrupted/wrong in the process or in the application itself.

The only other detail is that for a while I was running my file off an external hard drive. Suspecting that might be the problem, I packaged the entire document (like I was going to print), and moved it to my desktop. When running it off my computer with a fresh folder, I still got the crash.

I have many versions of my document, so I even backtracked to earlier versions from before I started experiencing problems. But I re-exported those to PDF, I got the same error.

[Luke_Jennings@adobeforums.com]

Krawzik, Here are a few of my thoughts. You might have a tiff placed in an eps or pdf that is more than 8 bits/channel (16 bits). I'm not sure if preflight would show this, but it could be problematic. If you are working off of a server, copy all files to your hard drive and try again. Re-save your file to a new name, keep it short and simple. Print to postscript again, for printer, use "postscript file" for PPD use "Adobe PDF 7.0", If it fails the first time, adjust the settings (omit images) and try again. Printing to postscript might help you pinpoint the problem page. Good luck, I feel your pain (biting my lower lip gently and sincerely).

[krawzik@adobeforums.com]

Luke,

Good point about the 16-bit vs. 8-bit. There is a chance that there is a photo or two that is 16-bit. But I was pretty carefull about weeding those out.

For what it's worth, I did try the "print to postscript" option, rather than a straight export. It crashed the very same way, I was shocked. Whether I was printing to PDF or PS, or exporting, it was the same result.

I'll scan through for 16-bit images and see what I find.
Thanks for your input. Much appreciated.

[crozynski@adobeforums.com]

Yeah I've done that. I've also removed all text and exported, removed all images and exported, copied all artwork to a new file and exported. Page 10 might start to export fine, but crash at page 12, so I'll remove and add each element one export at a time until page 12 works, then page 10 stops exporting again even though I didn't touch the page. Go figure.

[Nini Tjäder]

Most such problems are due to either images or fonts or palced iamges that contain fonts. Try to find out which images and which fonts are used in the pages that won't work, remove those, try again and see if it works.

[Richard_Sohanchyk@adobeforums.com]

Have you tried exporting it as an .inx file, then opening the .inx in
CS2?




Always a good first step

crozynski: I'm willing to bet you have a bad PDF. I get outside files all the time for journals and all my crashes with few exceptions are from provided PDFs that were generated on a PC. I print to postscript and distill from PC for PDFs I make. I think MS uses PDFWriter by default to make PDFs and it's not the greatest print driver in the world.

A quick way to test would be to make a new doc and just place all your PDFs, images and art into it. 2-4 to a page. I generally run 4 to a page.

Since you can print up to page 10, export 1-10, then 11-15, 16-20, etc. When it crashes, send singles (11, 12, 13, 14, 15).

From experience, if the PDF is not complex, I open in AI and do a save as. I export in 5 page increments and then combine the PDFs into one file once everything has been fixed.