File Browser Not Working

[Bill Jamieson]

Elements opens OK, but my File Browser will not search out or open any files

[Beth Haney]

Bill, please add a little more information about the platform and operating system you're using. It also might help to review the steps you're taking when using the Browser and where the image files are located that you're trying to access. The problem might be as simple as a wrong path, although that's not likely.

[Bill Jamieson]

I have 2 computers,1 with XP and the other Windows 2000. The 1 with Windows 2000 will not allow me to use the File Browser. It did work fine for 4 months. I didn't load any new software to affect it. I did try several times to reinstall the Software with no improvement.

[Beth Haney]

I don't remember anybody ever experiencing a corrupted Preference folder effecting the Browser, but it wouldn't hurt to try. An uninstall/reinstall won't get that folder unless you do a separate search and destroy mission. With Elements closed, click on the start up icon and then make a quick grab for the Control, Alt, and Shift keys. Hold all three down until you get a screen asking if you want to delete Settings. Say Yes, and a new one will rebuild as Elements continues to launch. Deleting the Preferences often will correct problems when something that used to work correctly quits. We'll see what happens in this case.

If this doesn't work, repost and let us know. Maybe someone else more familiar with Windows will have a different suggestion.