Flash Player Downloading, but can't see content.

[s83982c]

I have been trying to install Flash Player for three days now. I have gone
through every support step that was listed and still I can't see any content.
Started with the install, didn't work; next came the unistall and reinstall
didn't work. Upgraded browser, didn't work. Checked IE settings, didn't work.
Checked Admin access, didn't work. Look in registry (as per adobe support
instructions), nothing wrong.

Please, please, please, help!

[Bentley Wolfe -ADOBE]

Go back through the threads and find the info about SubinACL (posted by McNast). That usually does it. But you have to follow his steps..

[Darren McNally - Adobe]

Try this first: Instructions for uninstalling and reinstalling the Flash Player:

1. First download the uninstaller to your desktop from here
[url]http://www.adobe.com/go/tn_14157[/url]
2. Before running this uninstaller be sure to read the instruction and close
all running programs.
3. Open the following folder C:\WINDOWS\system32\Macromed\Flash
4. Run the uninstaller
5. What files are left in this folder? C:\WINDOWS\system32\Macromed\Flash
6. If there are files left, delete the Flash folder.
7. Install the Flash Player from here: [url]http://www.adobe.com/go/getflashplayer[/url]
8. Test the Flash Player here: [url]http://www.adobe.com/products/flash/about/[/url]

If the Flash Player did not install properly, there may be a permissions issue
within your Windows Registry. Please login as the Administrator (NOT a User
with Admin privileges) and follow these instructions to open the registry.

Warning: The following solution involves the Windows System Registry. Editing
or manipulating the registry incorrectly can result in serious system damage
which may require re-installation of the operating system. If you are not
comfortable editing the registry, then take your system to a professional. If
you choose to proceed, then it is essential that you create a complete system
backup and a Windows System Restore Point before proceeding. Adobe Systems
cannot be held responsible for damage resulting from this information.

1. Select Start > Run
2. Type in ?regedit?
3. Right click on HKEY_CLASSES_ROOT
4. Select Permissions
5. Select Advanced

For Vista

Compare your permissions with the ones in this screenshot. Reply with any
differences that you see.

[url]http://www.supportflash.com/vista_key.png[/url]

For Window XP PRO

Compare your permissions with the ones in this document (scroll down to the
bottom of page). Reply with any differences that you see.

[url]http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=kb400116[/url]

Thanks, -Darren

[s83982c]

Uninstalling and reinstalling didn't work and there was nothing in the
c:/windows/system32/macromed/flash folder after the uninstallation program ran.
It eliminated everything.

I went into regedit and right clicked on HKEY_CLASSES_ROOT. Under permission
entries there is nothing. It doesn't look at all like the example. Should I
be adding something??? Also the box for Inherit from parent the
permission......explicitly defined here. is checked and it is not in the
example...???

[Darren McNally - Adobe]

Is this Windows XP Home or Pro or Vista? Have you ever run any Window system
registry cleaners?

Having no groups listed here: HKEY_CLASSES_ROOT does indicate a serious system
registry permission issue. I would be happy to help you with this. I sent you a
private message please respond to my email and I will try to help you fix this
issue.

[Darren McNally - Adobe]

Hi s83982c,

Please send me an email to my temp address here:

[email]support_flash@hotmail.com[/email]

[s83982c]

I have XP Pro. To my knowledge I have never run any registry cleaners.

I do run spybot, ad-aware, and Norton on pretty regular basis.

[Darren McNally - Adobe]

I would like to help you fix this Window System Registry issue. Please reply to my email, when you are available.

[Darren McNally - Adobe]

Hi s83982c,

Thanks for taking the time to work with me on this issue. I am happy we were
able to resolve it.

This was a Windows System Registry Issue. The registry permissions where
changed or corrupted and this prevented the Flash Player installation. This is
not caused by Flash Player but it will prevent it?s installation.

This was resolved using a tool called SubInACL built by Microsoft to correct
system registry issues.

What to look for:

1. If you install Flash Player on IE and are unable to see Flash content on
any webpage
2. After installation C:\WINDOWS\system32\Macromed\Flash will have flash
9c.ocx in it but it failed to register
3. It appears that Flash Player installed correctly, but unable to view Flash
content
4. Flash Player works on other browsers, but NOT Internet Explorer
5. If you are missing groups in HKEY_CLASSES_ROOT Advanced Permissions
6. If you have run registry cleaners in the past, this may have corrupted your
system

Warning: The following solution involves the Windows System Registry.
Editing or manipulating the registry incorrectly can result in serious system
damage which may require re-installation of the operating system. If you are
not comfortable editing the registry, then take your system to a professional.
If you choose to proceed, then it is essential that you create a complete
system backup and a Windows System Restore Point before proceeding. Adobe
Systems cannot be held responsible for damage resulting from this information.

1. Select Start > Run
2. Type in ?regedit?
3. Right click on HKEY_CLASSES_ROOT
4. Select Permissions
5. Select Advanced

For Vista

Compare your permissions with the ones in this screenshot.

[url]http://www.supportflash.com/vista_key.png[/url]

For Window XP Pro

Compare your permissions with the ones in this document (scroll down to the
bottom of page).

[url]http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=kb400116[/url]

Notice and major differences, missing groups, incorrect permissions?

How can you repair the System Registry, what's the fix

Download SubInACL from Microsoft to fix permission issues that prevent the
Flash Player Installation.

[url]http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=fb1634cb[/url]

If you have a Windows System Registry permission issue that sounds like the
one described above, SubINACL may be the solution.

[dududududududududdad]

and why is it so difficult to create and incorporate in the installer a script which does it all automatically???

[Darren McNally - Adobe]

Hi dududududududududdad,

Well for starters, this is a Windows System Registry issue. Not a Flash Player
issue. We would not want to run Microsoft?s SubInACL on a healthy machine. The
script can take up to twenty minutes to fix the registry. I don?t think people
would be very happy with that.

This Microsoft registry problem can be fixed by with a Microsoft tool.

[dududududududududdad]

Well for starters, it's ok with me as a webmaster to go trough the above
procedure. what about regular not tech aware visitor?? do you think they would
want to come back to my website if i ask them to do all this?
these problems with flash player installation are the exact reason for a
growing trend among developers to move away from the flash content to good old
HTML. well, may i add: unfortunately..

[Darren McNally - Adobe]

I am out here trying to help people who have corrupt Windows registry systems.
Remember this is a Windows issue. If anyone thinks their registry may be in a
bad state please send me an email at [email]support_flash@hotmail.com[/email] and I will help
you fix it.

Use the references from above to help you compare your system registry with a
new healthy one.

[s83982c]

:beer; This worked great, but you need to follow through with all the steps to
make sure that you are not running the fix without having the symtoms. Kudos
to Adobe for taking the time to call from CA to PA and fixing a Microsoft
problem! If more companies support pages were like this, there would be a lot
more happy users. Listen to what Darren has to say, he knows what he is
talking about. Well, again, thank you to Adobe and happy flash design!!!

[Eagleheart75]

I am having the same trouble with a blank permissions in my Registery. Would
love to figure this out so I can get back to playing my online games. Please
Help me out too....Mr Darren McNally.

Tank you ever so much.

If need be I can be directly contacted at [email]schawn_rolfe@yahoo.com[/email]

[Darren McNally - Adobe]

Hi Eagleheart75,

I sent you an email so we can set a time to work on this issue. I look forward to helping you resolve this.

[Eagleheart75]

:grin; Hey thanks again Darren the solution really did the trick. I am back up and running. Thanks for helping me with this.

[YpsiKid]

Darren, you've got another satisfied customer - thanks for the fix. I probably
corrupted my registry by running the wrong registry cleaning software at one
point or another, but the fix worked and I'm now up and running. I'm a
dinosaur that still has dialup, but its a pretty small download to get the fix.

[Larry1luv]

Darren, I too have a blank register. i have been reading everyone problem.but can't fix my own

[Darren McNally - Adobe]

Hi Larry1luv,

Send an email to me at [email]support_flash@hotmail.com[/email] and I will help you fix this Windows system registry issue.