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Flash Player Installation issue - Error 1904 - Adobe Flash, Flex & Director

I found that I could not access the ShockwaveFlash.ShockwaveFlash.8 registry key. Other keys either did not exist or had full administrator permissions. Changed to other user (the owner) and added adminstrator privilege. Ran standalone install and selected repair. Installed and works....

  1. #21

    Default Re: Flash Player Installation issue - Error 1904



    I found that I could not access the ShockwaveFlash.ShockwaveFlash.8 registry
    key. Other keys either did not exist or had full administrator permissions.
    Changed to other user (the owner) and added adminstrator privilege. Ran
    standalone install and selected repair. Installed and works.


    Random6745 Guest

  2. #22

    Default Re: Flash Player Installation issue - Error 1904

    Hi all, my name is R. Parshall. First off, I am no pc whiz. I have had pcs for
    about 8 years. I have had the Flash Player Error 1904.Module for about a month.
    I tried my best to get flash player to play at certain sites for my
    granddaughter. One such site was DisneyOnline. The first thing it told her when
    going to the site was that I needed a newer version of Flash Player. I follow
    the instructions and return to page I was on, and get same message, Well, to
    make a long story short, I tried uninstalling from control panel to no avail.
    Today I went to Macromedia and found a Flash Player uninstaller there. I
    uninstall and then installed. And now it works. No more error messages. If
    anyone would like to see the error I got, please email me and I will send a
    copy of it. Hope this helps out.-Rod

    whisperinrod56 Guest

  3. #23

    Default Re: Flash Player Installation issue - Error 1904


    Hello, Jason

    I recently had this problem installing the flash player version 8 on Windows
    XP pro. I managed to solve my problem and got it installed. Here is what I
    found:

    I run several "protection" type products on my PC including Norton System
    Works 2005, Zone Alarm Pro, Spybot S&D (memory resident), Pest Patrol, and
    WinPatrol Plus. It seems that several of these products have modified the
    security settings on various sections of the registry in an effort to protect
    the OS from installing malicious software. This seems to be the root of my
    problem. (I'm logged on to the OS as Administrator).

    I found the msi install for flash version 8 on the web site and saved it to
    disc. I also downloaded and saved the uninstall for the flash player. I ran the
    uninstall and then the msi install and received an error saying that
    Flash8b.ocx could not be registered. I exited the install and started Regmon so
    that I could see the error(s) during registration. I ran the registration by
    itself and found several "ACCESS DENIED" errors on a single registry key
    (HKEY_CLASSES_ROOT\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}). I made note
    of the permissions and then changed permissions (temporarily) to "Everyone -
    all access". I ran the install once again and it ran with no errors. I then
    changed the registry permissions back to where they were and everything works
    fine.

    I also noticed several references to Flash8a.ocx in the registry and changed
    all of them to Flash8b.ocx due the fact that the 8a version was no loner
    present on my PC.

    One last note is the fact that I used a different path the register the ocx
    file. RegSvr32 C:/WINNT/System32/Macromed/Flash/Flash8b.ocx

    I hope this information is useful.


    MerkaDilly Guest

  4. #24

    Default Re: Flash Player Installation issue - Error 1904

    Here is how I solved the problem with Flash not working for me. I'm using XP
    Home with two user profiles. I found that one user profile was able to display
    Flash content while the other was not able to display nor install the Flash
    plug-in. It appears that when Flash was installed on the computer the only
    "permissions" it installed in the windows registry entires were for the initial
    user who installed the plugin. I found that I needed to login to windows as
    the user (profile) who was able to view Flash content. I then ran "Regedit"
    and searched for the following Keys and added my user (profile) to the
    "permissions" list for the registry key. In order to do this you will first
    have to discover which user can view Flash content...and hopefully that user
    will have Administrator access to the computer. Here are the registry entries
    I modified by adding my user to the permissions list:

    FlashFactory.FlashFactory
    FlashFactory.FlashFactory.1
    FlashProp.FlashProp
    FlashProp.FlashProp.1
    ShockwaveFlash.ShockwaveFlash
    ShockwaveFlash.ShockwaveFlash.1
    ShockwaveFlash.ShockwaveFlash.3
    ShockwaveFlash.ShockwaveFlash.4
    ShockwaveFlash.ShockwaveFlash.5
    ShockwaveFlash.ShockwaveFlash.6
    ShockwaveFlash.ShockwaveFlash.7
    ShockwaveFlash.ShockwaveFlash.8

    You configuration may be slightly different. I found the utility of
    "regmon.exe" ([url]www.sysinternals.com/Utilities/Regmon.html[/url] ) very helpful in
    finding exactly which registry keys to modify. If you use regmon, simply put
    in a "search filter" for "Access Denied" and then try to install flash or
    access a website with flash content. The results screen in Regmon will show
    you exactly which registry keys need to be modified by adding your user to the
    permissions list. Hope this helps solve the problem for others.

    scrandal Guest

  5. #25

    Default Re: Flash Player Installation issue - Error 1904

    I have the problem and spent a few hours trying ot fix it. You must "uninstall
    Flash" , delete the %systemroot%\system32\macromed\flash folder, and delete the
    HKEY_CLASSES_ROOT\ShockwaveFlash.ShockwaveFlash . I had to uninstall both
    Spybot S&D and Webroot Spy Sweeper to allow this. Of note: I could not delete
    %systemroot%\system32\macromed\flash\Flash8b.ocx in safe mode nor would
    HiJackThis delete it on reboot. I was able to reboot after uninstalling the two
    aforementioned programs.

    Rebooted, installed flash, and have reinstalled Spybot S&D and Webroot
    SpySweeper and I am now getting a virtual card number through CitiBank!

    Snig.Com Guest

  6. #26

    Default Re: Flash Player Installation issue - Error 1904

    I am getting the 1904 error when attemping to instal and this error when
    running RegSvr32 C:/Windows/System32/Macromed/Flash/Flash.ocx:

    Dll RegisterServer in C:\Windows\System32\Macromed\Flash\Flash.ocx failed.
    Return code was : Ox80020009

    It worked fine previously and then didn't. Come on adobe/macromedia. A lot of
    people are having trouble with a product of yours and you have yet to give us a
    solution

    tails2343 Guest

  7. #27

    Default Re: Flash Player Installation issue - Error 1904

    :confused; I was sent the instructions you have listed in your Post by your
    Product Support member Jervis:
    Although I am still unable to load Flash Player 8, I'd like to take this
    opportunite to thank you for the time already spent in helping me troubleshoot
    problems with my Madromedia Flash Player. I have tried the suggestions you
    sent to me last. I edited the premissions on all the files I found on my
    computer. I did not find a lot of them. I had problems with the key
    HKEY_CLASSES_ROOT\MacromediaFlashPaper.MacromediaF lashPaper:
    I received the following three error messages
    first error message :CANNOT OPEN MacromediaFlashPaper.
    So I press ok and upcomes the next error message:
    You do not have permission to view the current permission settings for
    MacromediaFlashPaper.MacromediaFlashPaper, but you can make permission changes.
    Again I press ok and up comes
    Unable to save permssion changes on MacromediaFlashPaper.MacromediaFlashPaper.
    Access is denied.
    I am still unable to load Flashplayer and am extremely frustrated. Please
    help me!!
    Why can;t we just load a downgrade version and be able to access the content
    we need. We have tried this and it also does not work!!



    faithbest Guest

  8. #28

    Default Re: Flash Player Installation issue - Error 1904

    I was having these same problems, and I found a solution that worked for me. I
    don't know WHY it worked, but it did. Here goes:

    I tried installing both via the browser and the downloadable
    installer...neither worked for me. So, I rebooted into safe mode, and tried
    installing both via the browser and the downloadable installer. Again, neither
    worked. The downloader installer wouldn't work because apparently the windows
    installer is not accessible from safe mode...love that security.

    So, I downloaded the Flash Player 7 Archive from this page
    [url]http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_14266[/url]. Then I
    extracted it and installed flashplayer7r61_winax.exe from the r61 folder, which
    installed perfectly, even while I was in safe mode! I reboot my machine and
    tested...viola! Flash was now working again! Here is the REALLY strange part,
    though. When I visit [url]http://www.macromedia.com/software/flash/about/[/url], it
    reports that I have Flash Player 8,0,24,0 installed.

    I hope this crazy, convoluted solution works for the rest of you. Good luck.

    PColaGuy Guest

  9. #29

    Default Re: Flash Player Installation issue - Error 1904

    I came upon this thread and found the bug (in my case) so i like to share my $
    0,02:
    Trying to find the Flash.Ocx only returned 1 in my C:\I386 folder, this is
    strange, because when i went to the mentioned directory the file was there!
    I looked up the rights on the file, and there appeared to be an
    Unknown/Invalid (can't recall the exact word) account linked to the file, when
    i got rid of that it registered nicely.
    Some of you might want to look up this!

    Regards,
    Leo.

    leograper Guest

  10. #30

    Default Re: Flash Player Installation issue - Error 1904

    Everyone,

    I have a solution, but it's pain.
    THERE IS NO GUARANTEE THAT THIS WILL WORK FOR YOU!

    The main idea is to delete a user from the permission list that shows
    up with a question mark on the user icon and a long name like
    "S-1-5-21-854245398-651377827-725345543-1248". And add a user (admin
    privileges) with Full Control. Like I said IT IS PAINFUL the way I did
    it. Maybe someone out there can find a faster fix?


    Here's what worked for me:

    - Log in with Administrative permissions
    - go to: [url]http://www.snapfiles.com/get/regmon.html[/url] and download RegMon
    7.02
    - run the RegMon while installing Flash.
    - You will see "ACCESS DENIED" in certain fields.
    - Run Regedit
    - Right Click HKEY_CLASSES_ROOT and select permissions
    **My list of permissions was "Everyone".
    - Click "Advanced"
    - Click the "Owner" Tab
    - Check "Replace owner on subcontainer and objects"
    - Click "OK"
    **Here is where you should also get an error message or two
    - Right Click the Registry key that had "ACCESS DENIED"
    **You will most likely get an error message when clicking on the key.
    Disregard it.
    - You should now see a user with a name that looks like
    "S-1-5-21-854245398-651377827-725345543-1248" and also has a question
    mark on the icon. These were the numbers on my computer, yours will
    obviously be different.
    - Remove that user.
    - Add your admin account with full control
    **I also added "SYSTEM" with full control. Didn't get a chance to test
    it without.
    - Click "advanced"
    - Check "Replace permission entries on all child objects with entries
    shown here that apply to child objects"
    - Click "Owner Tab"
    - Check "Replace owner on subcontainers and objects"
    - Click "OK"
    ** There should be 2 prompts that pop up. Sorry but I don't remember
    which ones they are.
    - Click OK on each prompt
    - Click OK to exit the "advanced security settings window" to get you
    back to the main registry window
    - Hit F5 to refresh the registry
    ** You should now see that the "ACCESS DENIED" key has a plus sign next
    to it.
    - Expand it and you should see a folder.
    - Right click on the folder and select "permissions"
    - Remove the user with the question mark icon and your admin account
    with full control.
    **You should now be able to delete the key!!!!

    You might have to install the flash player several times as you watch
    the RegMon to make sure there are no more "ACCESS DENIED". Once you
    get all of them, flash 8 activex should install and work. I tried it
    from the web download at the adobe site. No reboot required.

    SOME of the keys I deleted:
    ShockwaveFlash.ShockwaveFlash.1
    ShockwaveFlash.ShockwaveFlash.3
    ShockwaveFlash.ShockwaveFlash.4
    ShockwaveFlash.ShockwaveFlash.5
    ShockwaveFlash.ShockwaveFlash.6
    ShockwaveFlash.ShockwaveFlash.7
    ShockwaveFlash.ShockwaveFlash.8
    FlashFactory.FlashFactory
    FlashFactory.FlashFactory.1

    Good luck everyone!
    Dr. Ness

    tails2343 wrote:
    > I am getting the 1904 error when attemping to instal and this error when
    > running RegSvr32 C:/Windows/System32/Macromed/Flash/Flash.ocx:
    >
    > Dll RegisterServer in C:\Windows\System32\Macromed\Flash\Flash.ocx failed.
    > Return code was : Ox80020009
    >
    > It worked fine previously and then didn't. Come on adobe/macromedia. A lot of
    > people are having trouble with a product of yours and you have yet to give us a
    > solution
    Dr. Ness Guest

  11. #31

    Default Re: Flash Player Installation issue - Error 1904

    I have attempted the fixes mentioned, but have not had any success. I tried
    making changes in the registry and some of the keys indicated there was an
    error in opening key. I tried to change permissions, but it says access is
    denied (I have admin rights to my machine). I've deleted flash.ocx from I386
    and uninstalled and re-installed with no success. I have a new program I'm
    trying to install and can't move forward. Any help or new suggestions would be
    appreciated.

    klg345 Guest

  12. #32

    Default Re: Flash Player Installation issue - Error 1904

    Leo, when you say look up the rights, what does that mean? Anyone else still
    having this problem,? I've tried all the advice and still no luck. I cannot
    edit the permissions using regedit, I have 12 errors when I use regmon for
    access denied. Any more ideas?

    jvman Guest

  13. #33

    Default Re: Flash Player Installation issue - Error 1904

    Error 1904 from stand alone install, or * at conclusion of on line IE install -
    either way Flash Player will not work. Shockwave works just fine. Flash player
    worked fine until about two weeks ago. Frustrating two weeks trying all
    recommended user group tips and tricks, completed survey, emailed customer
    service. (The registry editing is above my head.) Running Windows XP with SP2
    through auto updates, multiple users. Norton Internet Security but I've tried
    installing both with it on and off, and Flash Player worked just fine only two
    weeks ago with Norton running anyway. NO new programs added. Tried to open a
    web site two weeks ago and received message that I needed newer version of
    Flash Player to use site and it's been all downhill since.

    You recommend taking it to a professional if uncomfortable with registry
    editing; however calling local PC repair places they won't touch this Flash
    Player problem. "the problem is with Adobe Macromedia, not your PC."

    Any new ideas would be appreciated.


    daddyleer Guest

  14. #34

    Default Re: Flash Player Installation issue - Error 1904


    daddyleer wrote:
    > Error 1904 from stand alone install, or * at conclusion of on line IE install -
    > either way Flash Player will not work. Shockwave works just fine. Flash player
    > worked fine until about two weeks ago. Frustrating two weeks trying all
    > recommended user group tips and tricks, completed survey, emailed customer
    > service. (The registry editing is above my head.) Running Windows XP with SP2
    > through auto updates, multiple users. Norton Internet Security but I've tried
    > installing both with it on and off, and Flash Player worked just fine only two
    > weeks ago with Norton running anyway. NO new programs added. Tried to open a
    > web site two weeks ago and received message that I needed newer version of
    > Flash Player to use site and it's been all downhill since.
    >
    > You recommend taking it to a professional if uncomfortable with registry
    > editing; however calling local PC repair places they won't touch this Flash
    > Player problem. "the problem is with Adobe Macromedia, not your PC."
    >
    > Any new ideas would be appreciated.

    This should solve your problem, as well as other issues you may be
    having on your computer. I had the same 1904 error on a laptop and
    fixed it with this.

    Goto a CMD prompt and paste this command in.

    secedit /configure /cfg %windir%\repair\secsetup.inf /db secsetup.sdb
    /verbose /areas REGKEYS

    It will reset security settings in the registry windows xp to their
    defaults. Don't worry about warning messages. Reboot and
    Re-install

    This will fix other issues with installing software and windows updates
    as well.

    If you don't have the secedit.exe, find it on another computer and copy
    it to your machine into windows\system32 directory.

    Goodluck,

    Mstream Guest

  15. #35

    Default Re: Flash Player Installation issue - Error 1904

    I ran into this problem when reloading a new machine. Instead of searching for
    each of the keys associated with flash, I modified the permissions at the root
    of HKEY_CLASSES_ROOT. I added my local administrator account with full
    permission and then ted it to all of the childern. Reran my install and
    it worked fine. Hope this helps for everyone else.

    ITdad03 Guest

  16. #36

    Default Re: Flash Player Installation issue - Error 1904

    It looks like I'm in the same boat, I too had a perfectly functioning Flash
    plugin until about last week, I too have Norton Internet Security 2006, which
    I've just installed recently and when I tried to visit a website to look at
    something which uses flash it told me my Javascript was either turned off
    (Which it isn't) or either that my Flash was out of date, which I don't think
    it was. I've tried all the suggestions here and as well as the standard
    auto-reply that I got from Tech Support, but still nothing aal I get is that
    annoying little " mark, I've tried to email off again to Tech Support, I don't
    know how long it's going to take to reply.

    But it seems quite coincidental, that you've got Norton Internet Security, I
    wonder if there is an update to Norton that has somehow blocked this... which
    would be a pain in the ...

    Flashless G-Unit Guest

  17. #37

    Default Re: Flash Player Installation issue - Error 1904

    I guess customer service has "exhausted" their suggestions for me. They have
    ended the exchange of emails for my case, never replying to my last "reply to".
    Nothing new was ever suggested that was not previously tried from tips on these
    user groups. Just to be thorough I uninstalled and reinstalled Norton with
    absolutely NO effect on Flash Player errors. I know from email and friends and
    neighbrs that the problem is only growing with more home PCs failing to be able
    to display sites that use Flash Player. I've just taken to contacting the
    vendors or site owners and advising them. Most are unaware they are loosing
    business because of Macromedia product. Perhaps Macromedia will listen to them
    more than individual users.
    For what it's worth, I finally downloaded Firefox and simply use that for
    web browsing. Things seem to work fine in the Firefox world. Though it has its
    limitations vs IE at least those sites I need to use that require Flash Player
    can be opened.
    Good luck with customer service.

    daddyleer Guest

  18. #38

    Default Re: Flash Player Installation issue - Error 1904

    It kills me how people always blame the vendor of the software they're trying
    to install for the problem.
    This problem is clearly a result of software that is currently running or was
    running on your computers that has modified the Operating System in such a way,
    that it deviates from its defaults. Adobe would not put out software that it
    doesn't first test.

    Try this:
    1. Go to Google.com
    2. Search "Error 1904".
    3. See how many other companies that have software report this error show up
    on your search.

    Want to know a common problem? Try this for an answer:
    Windows, Security Permissions, Malware, Anti-Spyware software, Antivirus
    applications, anything that would prevent you from writing to the registry or
    to the file system.

    Want a permanent fix? Easy!
    Reinstall Windows. Install all the Adobe software you want and then install
    the malware stuff!

    And NO ... I DO NOT WORK FOR ADOBE!!!

    -= JoE =- Guest

  19. #39

    Default Re: Flash Player Installation issue - Error 1904

    I am seeing Error 1904 when installing Breeze Presenter v5.1 (Powerpoint
    plugin) when either Flash 8 or 9.0.16 is installed. If I remove Flash 8 or 9
    and use the 'uninstall_flash_player.exe' available from this website, then
    Flash 7.0.19.0 (flash.ocx) remains in the C:\WINDOWS\system32\Macromed\Flash
    folder. The Breeze Presenter v5.1 installer happily installs with that version
    of flash.ocx, but not with later versions.

    I am able to upgrade to later versions of Flash after installing Breeze
    Presenter, without triggering any obvious problems in Breeze. Also, when I
    ignore the error 1904 during the Breeze Presentater installation, it still
    appears to work in Powerpoint.

    My observation is that this command fails whenever I see error 1904:
    regsvr32 c:\windows\system32\macromed\flash\flash.ocx
    (This succeeds after running 'uninstall_flash_player.exe', but fails after
    upgrading using the Active-X web installation of Flash 9.)

    I think there is some version checking occuring that prevents multiple
    versions of flash to be installed and registered at the same time, and that
    Breeze Presenter's installer is trying to register Flash 7 when it should not
    be.
    This command succeeds after installing Flash 9 (as expected):
    regsvr32 c:\windows\system32\macromed\flash\flash9.ocx

    The Firefox/Netscape/Opera version of Flash doesn't seem to play any role in
    these problems.
    (I have an image of the workstations that this problem occurred on, and can
    reproduce it.)

    hkazemi Guest

  20. #40

    Default Re: Flash Player Installation issue - Error 1904

    Hooray!!!!! :grin; Thanks scrandal & co for the pointers in the right
    direction! I've fixed my issue too!

    I don't like the way I had to fix them - but, hey, at least they're fixed now.

    I used regedit and added the Administrators group to the permissions for each
    of the following HK_CLASSES_ROOT entries:

    FlashFactory.FlashFactory
    FlashFactory.FlashFactory.1
    FlashProp.FlashProp
    FlashProp.FlashProp.1
    ShockwaveFlash.ShockwaveFlash
    ShockwaveFlash.ShockwaveFlash.1
    ShockwaveFlash.ShockwaveFlash.3
    ShockwaveFlash.ShockwaveFlash.4
    ShockwaveFlash.ShockwaveFlash.5
    ShockwaveFlash.ShockwaveFlash.6
    ShockwaveFlash.ShockwaveFlash.7
    ShockwaveFlash.ShockwaveFlash.8

    Then I just re-installed - I didn't have to about, uninstalling first.

    Note: I was unable to edit the permissions from any account other than the
    one that originally installed Flash.
    Fortunately that account still
    exists, although, following some Microsoft issues, it is now redundant.

    I've also noticed that a number of other registery entries also have
    permissions for the original account only - I'm going to change them all now so
    that any Administrator account can access them.
    :smile;

    Corner House Guest

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