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Flash Player Installation issue - Error 1904 - Adobe Flash, Flex & Director

Macromedia has recently become aware of a problem some users are having with Flash Player 7 ActiveX control failing to run in Internet Explorer for Windows. These users see only a static ?no image? icon instead of Flash content. Uninstalling and reinstalling Flash present no problem, but after reinstalling all of the necessary files are in the correct places, but Flash content continues to not display in Internet Explorer. In many of these cases, Macromedia Support has asked users to attempt to manually register the flash.ocx ActiveX control file. This usually results in a ?failed to register? error, which we ...

  1. #1

    Default Flash Player Installation issue - Error 1904

    Macromedia has recently become aware of a problem some users are having with
    Flash Player 7 ActiveX control failing to run in Internet Explorer for Windows.
    These users see only a static ?no image? icon instead of Flash content.
    Uninstalling and reinstalling Flash present no problem, but after reinstalling
    all of the necessary files are in the correct places, but Flash content
    continues to not display in Internet Explorer. In many of these cases,
    Macromedia Support has asked users to attempt to manually register the
    flash.ocx ActiveX control file. This usually results in a ?failed to register?
    error, which we refer to as the ?1904 error?. IF you can use the following
    steps to reproduce the 1904 error message, please fill out our survey at the
    end of this post
    --------------------------------------------------------------------------------
    ------------------------------ First, run the Flash Player uninstaller for
    Windows from [url]http://www.macromedia.com/go/tn_14157[/url] Next do EXACTLY THIS: 1.
    Make sure you have ADMIN privileges to the machine 2. Search your machine for
    the file 'flash.ocx' 3. copy or write down the full path to this file. It
    -should- be C:/Windows/System32/Macromed/Flash/Flash.ocx If the file is NOT
    in that folder, copy it into that folder. Make sure there are NO other .ocx
    files in that folder. If there is an 'swflash.ocx' delete it. 4. Choose Start>
    Run 5. In the run dialog, type or paste exactly this line. : RegSvr32
    C:/Windows/System32/Macromed/Flash/Flash.ocx IF YOU RECEVIEVE THIS ERROR YOU
    ARE A CANDIDATE TO HELP US: Dll RegisterServer in
    C:\Windows\System32\Macromed\Flash\Flash.ocx failed. Return code was :
    Ox80020009 IF YOU RECEIVE AN ERROR RUNNING THE MSI VERSION OF THE FLASH
    INSTALLER YOU ARE ALSO A CANDIDATE. If you run the msi installer and receive
    this error you can help us: c:\windows\system32\macromed\Flash\Flash.ocx
    failed to reg. HRESULT ? 2147352567
    --------------------------------------------------------------------------------
    ------------------------------ If you are able to te the issue Please
    fill out the survey here. [url]http://surveymonkey.com/s.asp?u=479991001057[/url] ---
    Regards, Jason Wylie Senior Support Engineer Macromedia Technical Support
    Flash Player, Flash, Central -- Please limit replies to newsgroup only, for
    the benefit of the community --

    _jasonWylie Guest

  2. #2

    Default Re: Flash Player Installation issue - Error 1904

    Thanks for the advice. I sent in my survey. Flash player still does not work. What do the little symbols in the corner mean?
    sallieeee Guest

  3. #3

    Default Re: Flash Player Installation issue - Error 1904

    :confused; filled out your survey and hit the done link and was sent to
    surveymonkey.com. don't know if you got it or not. would of been nice to know
    if it went through or not. o well maybe thats whats wrong with flashplayer.

    hardhead22 Guest

  4. #4

    Default Re: Flash Player Installation issue - Error 1904

    This happened to me after I installed a program from HP to get some of their
    software to install. I downloaded and installed the Access Denied Utility for
    the hp psc series printer.
    Flash worked up until the time I installed this program. The reason I know
    this is I was using a flash website and the second it installed the utility it
    quit. So I did a system restore and it started working again. but after
    installing the utility progaram it quit again.
    Now my problem is I tried to install the flash to many times and the system
    restore won't go back to a time before I installed the program.

    smikles Guest

  5. #5

    Default Re: Flash Player Installation issue - Error 1904

    I also have been having this same issue with Flash Player 8. I have tried just
    about everything. I've removed, rebooted, reinstalled. Still the same error.
    I can allow developers remote access into my PC to further investigate the
    issue. It is easily reproducible.

    ~Christopher
    [email]christopherc_56277hotmail.com[/email]

    christopherc_56277 Guest

  6. #6

    Default Re: Flash Player Installation issue - Error 1904

    My name is Bentley Wolfe. I'm a senior Technical Support Engineer here at
    Macromedia (now a division of Adobe Systems), and the Flash and Flash Player
    support lead (as of like, last week...)

    I've been working with the former Flash Player team lead and the Flash Player
    engineering team on the '1904 problem' for a year and a half. It's occured on
    quite a number of user machines. We suspect that cause is something being reset
    by spyware/malware/viruses.

    Unfortunately up to this point we have been unable to determine exactly what
    is causing this problem or how to fix it, and it's a frustrating situation. For
    a number of reasons we were never able to reproduce this in house on any of our
    machines, and we hadn't been able to identify what keys or permissions were
    causing the problem (primarily because we couldn't get anyone to send us a
    machine.....)

    As of 2/9 we have a machine coming in from Canada for Engineering to debug.
    But then this morning I see this thread which I missed before.. I have a list
    of customers who've opened Flash Player support incidents with the '1904
    error'. I'll have a few of them try this and see what happens. Then between the
    results of that test and Engineering's examination of the graciously loaned PC
    we'll be able to post back and to hopefully write a technote putting this issue
    to sleep once and for all.

    I'm replying today because I found a somewhat buried thread in the FlashPaper
    forum in which someone claims to have found 4 incorrect permissions, which when
    reset resolve the 1904 problem. I'm hoping I can get several people to try it
    and report back to this thread:


    [url]http://www.macromedia.com/cfusion/webforums/forum/messageview.cfm?catid=400&thre[/url]
    adid=1074882&enterthread=y

    Thanks for your patience.
    (no private mail please. Reply to the thread...)

    Regards,
    Bentley Wolfe
    Technical Support Engineer, Flash & Flash Player
    *Macromedia, now a division of Adobe Systems


    Bentley Wolfe -ADOBE Guest

  7. #7

    Default Re: Flash Player Installation issue - Error 1904

    TEST POTENTIAL FIX for 1904 Flash Player install issue:

    If you have the 1904 error, please test these steps to see if they allow you
    to then install Flash Player 8.

    You will need to be comfortable editing the registry with regedit. If you are
    _NOT_ comfortable editing the registry then it's probably best to just wait
    until we confirm a solution and publish a technote, or to take your machine to
    a professional.


    STEPS:
    In the registry find the following keys (if they exist). Then right click and
    grant read/full control to Administrator.


    HKEY_CLASSES_ROOT\ShockwaveFlash.ShockwaveFlash
    ShockwaveFlash.ShockwaveFlash.1
    (There is NO ShockwaveFlash.ShockwaveFlash.2)
    ShockwaveFlash.ShockwaveFlash.3
    ShockwaveFlash.ShockwaveFlash.4
    ShockwaveFlash.ShockwaveFlash.5
    ShockwaveFlash.ShockwaveFlash.6
    ShockwaveFlash.ShockwaveFlash.7
    ShockwaveFlash.ShockwaveFlash.8

    HKEY_CLASSES_ROOT\.spl
    HKEY_CLASSES_ROOT\.swf
    HKEY_CLASSES_ROOT\.mfp
    HKEY_CLASSES_ROOT\.sol
    HKEY_CLASSES_ROOT\.sor

    HKEY_CLASSES_ROOT\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}
    HKEY_CLASSES_ROOT\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32
    HKEY_CLASSES_ROOT\MIME\Database\Content Type\application/x-shockwave-flash
    HKEY_CLASSES_ROOT\MIME\Database\Content Type\application/futuresplash

    Bentley Wolfe
    Senior Support Engineer, Flash/Flash Player
    *Macromedia, now a division of Adobe Systems



    Bentley Wolfe -ADOBE Guest

  8. #8

    Default Re: Flash Player Installation issue - Error 1904

    I am have the same problem of not being able to install Flash Player 8

    These regestry keys are corrupt and will not let me open them to check the
    permissions:

    HKEY_CLASSES_ROOT\ShockwaveFlash.ShockwaveFlash
    ShockwaveFlash.ShockwaveFlash.1
    (There is NO ShockwaveFlash.ShockwaveFlash.2)
    ShockwaveFlash.ShockwaveFlash.3
    ShockwaveFlash.ShockwaveFlash.4
    ShockwaveFlash.ShockwaveFlash.5
    ShockwaveFlash.ShockwaveFlash.6
    ShockwaveFlash.ShockwaveFlash.7
    ShockwaveFlash.ShockwaveFlash.8

    Cannot open or delete them.


    Tazeus Guest

  9. #9

    Default Re: Flash Player Installation issue - Error 1904

    I've completed the survey on this issue. I really hope to see a resolution
    soon. We home-school our kids and most of the school software we use requires
    flash and none of it is working. The kids are happy about it but I not.
    Please keep us up to date. Thank you.


    Keegen39 Guest

  10. #10

    Default Re: Flash Player Installation issue - Error 1904

    I am in the middle of a very similar experience. When I checked the
    ShockwaveFlash.ShockwaveFlashn registry entries I initially couldn't access
    them. When I persisted I did manage to right click and get the properties.
    This showed me that my daughter was the owner of those registry entries. When
    I logged in as her I was able to run the installation / registration. This
    seemed to have eliminated both the ShockwaveFlash.ShockwaveFlashn and
    FlashFactory.n registry entries.

    However, the registration is still failing for me (under her account) with
    0x80070005 (-2147220473 if I run the installer and ask for a repair).

    It still isn't working for me.

    NotGod Guest

  11. #11

    Default Re: Flash Player Installation issue - Error 1904

    Jason, I receive error 0x80070005 when I perform your "test." I cannot get
    flash to run at all, not even an older version after I had performed the update
    to version 8. I also tried all the registry edits with no satisfaction either.
    This is a mess because I cannot even access my company website now at
    integrityvalidations.com. I tried other computers to access it and as long as
    they don't have the update the site is fine, but I'm wondering about all the
    clients that cannot see it now... I'm running xp pro, xp office, internet
    explorer 6.0.2900.2180

    Dataman72 Guest

  12. #12

    Default Re: Flash Player Installation issue - Error 1904

    Jason, I receive error 0x80070005 when I perform your "test." I cannot get
    flash to run at all, not even an older version after I had performed the update
    to version 8. I also tried all the registry edits with no satisfaction either.
    This is a mess because I cannot even access my company website now at
    integrityvalidations.com. I tried other computers to access it and as long as
    they don't have the update the site is fine, but I'm wondering about all the
    clients that cannot see it now... I'm running xp pro, xp office, internet
    explorer 6.0.2900.2180

    Dataman72 Guest

  13. #13

    Default Re: Flash Player Installation issue - Error 1904

    Jason, I receive error 0x80070005 when I perform the test.
    I still can't get flash to run at all...
    I tried the registry edits with no results...

    i'm on xp sp2, IE 6.0.2900.2180
    -when i perform the test i have a "0x80070005 error"
    -when i run the .msi flash activeX installer i have the
    "C:\WINDOWS\system32\Macromed\Flash\Flash8.ocx failed to register. HRESULT
    -2147220473. "
    -impossible to install an older version..

    i'll keep an eye on this forum

    gimbleLock Guest

  14. #14

    Default Re: Flash Player Installation issue - Error 1904

    I have tried changing the permissions on all of the keys in the registry and still can not get Flash 8 installed.

    Bill 21784 Guest

  15. #15

    Default Re: Flash Player Installation issue - Error 1904

    Jason, just a quick note, after doing all the registry edits etc, reinstalling
    etc and not able to get any version of Flash to work, I noticed one item is
    missing. All the files are correctly in the System32/macromed/flash folder,
    but in the Windows/installed program files the ocx plug-in is missing. Is
    there anyway to put that in there manually?

    Dataman72 Guest

  16. #16

    Default Re: Flash Player Installation issue - Error 1904

    Hello
    For the average computer user , what you are describing is "greek"
    How do you get into the registry?
    I looked on all the forums, help pages and everything else I could find to fix
    this problem.
    I cannot use flashplayer or shockwave!
    Could you please give me somekind of idea what I can do to solve this problem.
    The date is 3-24-2006 I hope to get a reply soon
    Thankyou
    Laurie

    Laurie314 Guest

  17. #17

    Default Re: Flash Player Installation issue - Error 1904

    Any trouble with completely removing ANY MSI/Windows installer packge must have tool:
    [url]http://support.microsoft.com/?scid=kb;en-us;290301[/url]

    Not for the Average Joe......

    Scott

    hannimos Guest

  18. #18

    Default Re: Flash Player Installation issue - Error 1904

    With installing Macromedia FlashPaper
    Error 1904.Module
    C:\WINNT\system32\Macromed\Flash\Flash.ocx failed
    to register. HRESULT -2147220473. Contact your support personnel.

    When attempting to register manually

    DllRegisterServer in c:\winnt\system32\Macromed\Flash\Flash.ocx failed.
    Return code was: 0x8002801c

    viroscope Guest

  19. #19

    Default Re: Flash Player Installation issue - Error 1904

    I tried that tool.
    It seems I got the .22 version stuck and cant be uninstalled using the
    Microsoft tool.
    However the system states that .24 is installed fine.. but only works in
    Firefox and Netscape.
    Another day of Macromedia Adobe failing to solve the problems they've caused.

    I'm really close to publish something in the Swedish Computer Press about this.

    There must be some higher and with more knowledge than Mr Bentley ?
    Looking at all the answers and tricks and tips He's offering everyone seems
    just like repeating over and over again.
    No new clues what so ever. And still this have been known since way back.
    The . 24 update is the cause of most problems since its setting permissions in
    the registry that it shouldnt.

    Stop playing around and solve this mess you created.



    sunviper666 Guest

  20. #20

    Default Re: Flash Player Installation issue - Error 1904

    Hi Jason and Bentley Wolfe,
    My name is Arian Pasquali and my company is a Macromedia Partner.
    We're Flex2 beta testers and we starded develop products with this technology.
    I really hope the 1904 error will be solved when you release the final version
    of flash player 8.5 .

    I had use Flash ActiveX on a very important and critical product of our
    company.
    Unfortunately I had been seeing sometimes the 1904 error message on my clients
    machines. This has been the reason of my headache on the last months.

    waiting for solutions...

    Arian R Pasquali
    Senior Programmer, Flash / Flex / Java / Progress Software
    [email]arian.pasqualidatasul.com.br[/email]
    Datasul - [url]http://www.datasul.com.br[/url]



    arianrp Guest

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