Anybody out there (Printer's) use a RipIt CTP plate system?

I have an issue with FreeHand files and the RipIt system.

When I send a FreeHand doent to the RipIt, the fonts do not download, and
even though I have not used Times or any of the Times family the doent is
not "Ripped."

The following error message appears, " Times not found, replaced by Courier."

The RipIt guys have no solution for this, I hope the MacroMedia guys have a
solution.

I am using FreeHand 10 on a Mac with OS 10.3.4

Thank you.