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Given correct SFTP login information, Contribute tellsme it's wrong - Macromedia Contribute Connection Administrtion

I'm attempting to set up a new SFTP connection. When I give my login information, it pops up an error "Your Secure FTP (SFTP) username or password is incorrect. Please check your connection information." Here's what I do know: - The connection information is correct. - I can log on to the server via SFTP using WinSCP - Yes, it's an SFTP server - The server is using SSH 2 Does anyone have any insight?...

  1. #1

    Default Given correct SFTP login information, Contribute tellsme it's wrong

    I'm attempting to set up a new SFTP connection. When I give my login
    information, it pops up an error "Your Secure FTP (SFTP) username or password
    is incorrect. Please check your connection information."

    Here's what I do know:
    - The connection information is correct.
    - I can log on to the server via SFTP using WinSCP
    - Yes, it's an SFTP server
    - The server is using SSH 2

    Does anyone have any insight?

    Franky Z Guest

  2. #2

    Default Re: Given correct SFTP login information, Contributetells me it's wrong

    I'm having the same problem with a client. Any assistance would be greatly appreciated!
    mrshannonm Guest

  3. #3

    Default Re: Given correct SFTP login information, Contributetells me it's wrong

    Hi,

    Could you please check if the server is up always? There may be cases where
    the server may toggle which may cause problems. Have you configured the user in
    the SSH. Please check if the SSH service is running

    Please restart the server and try again.

    Thanks

    radsraman Guest

  4. #4

    Default Re: Given correct SFTP login information, Contributetells me it's wrong

    Had the same issue, and quite by accident discovered how to get around it.
    Start over from the beginning, and when the dialog box comes up asking for the
    path to the server, DO NOT click on 'Browse'. Instead type in the path
    manually. Then click 'Next'. For some reason, Contribute seems to get lost
    when 'Browse' is used but is able to proceed using the manual insertion. If
    you've tried to use 'Browse' multiple times, completely close Contribute and
    start over. Once you've clicked on Browse, even the manual method doesn't
    work. You must use it prior to clicking the 'Browse' button. You may have to
    play around a bit with whether or not to put a slash in front of the path, but
    this does work.

    PatT2350 Guest

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    Default Re: Given correct SFTP login information, Contributetells me it's wrong

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    Charles_G Guest
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    Default Re: Given correct SFTP login information, Contributetells me it's wrong

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