Help please "Error creating PDF's using Acrobat 6 after Acrobat 5"

[Tod Braquet]

I have a user that had Acrobat 5. I removed 5 and installed 6. I open Acrobat 6 and click on create PDF, choose from file, locate file and then get an error the a file could not be located in the c:\documents and setting\...\acrobat 6\...\ebooks. I called tech support and they won't tell how to fix it without paying for it. He did tell me the ver 5 left some files in Office that need to be removed, but would not tell what these files are. This only happens while logged in under this user profile and not mine. Under my profile I can create PDF's fine. Deleting her profile is not a option. Please if anyone knows what files the Adobe tech was talking about and how to fix this problem please let me know. Also if the user goes into Word she can create a PDF fine, just she can not create one by using Acrobat. I am running Windows 2000 SP4, and MS Office 97 Pro SP2.

Thanks for you help in advance.

Bra-K.

[Dorian_Grey@adobeforums.com]

Try this... from within Adobe Acrobat

Edit > Preferences > Convert to PDF >
Microsoft Office > Edit Setings

At this point make sure the Adobe PDF Settings is showing as Standard (you can always change it later) and simply click OK.

Try converting again.